Delhi Integrated Multi-modal Transit System Limited

Joint Venture of Govt. of NCT of Delhi and IDFC Foundation

An ISO 9001, 14001, OHSAS 18001,ISO 27001 & CMMI L3 Certified Company

Emerging Trends in Digitisation in Public Transport

Date: 30th August 2018Event: Bus World, Bengaluru Speaker: Arnab K Biswas, Head-IT

DIMTS Overview

DIMTS

Vision

Mission

Core Competence

2

DIMTS’ expertise, including in Digitalizing Transit Payments

Transport

Planning

• Comprehensive

Mobility

Planning

• Urban Mass

Transit Corridor

Planning and

Design

• Traffic

Simulation

• Route

Rationalization

• Planning of

pedestrian and

NMV

Infrastructure

• Parking

Advisory

Services

• Policy

Advisory

• Feasibility

Analysis

• Project

Structuring

• PPP Advisory

• Bid

Documentatio

n

• Bid Process

Management

Engineering

• Design

• Project

Management

• Independent

Engineering

Services

Road

• ISBTs

• Depots

• Bus Queue

Shelters

Operations

• Bus

Concession

Management

• BRT Corridor

Management

• Smart-card

Issuance

Management

• Parking

Management

• Terminal/ Depot

Management

Transport

Technologies

• Vehicle Tracking,

PIS, PAS

• Electronic Ticketing

& Automatic Fare

Collection System

• Electronic Toll

Collection

• Bus Fleet

Management

System

• Smart Phone

applications

• Data Analytics

• E-Governance

• Intelligent Signaling

Railways

• Alignment and

Track design

• Railway Siding

• Signaling

End to End Solutions for Land Based Transportation

Plan-Design-Supply-Install-Test-Commission-Operate

MOU with NPCI

DIMTS IT Solutions Portfolio

Digitalization of

Bus Operations

Water Tanker Management System

Vehicle Tracking System

Transit Operations Research & Analytics

Mobile Solutions

Digital Fare Collection Solutions

Telematics 2.0

CAN Bus/ OBDII

Digitizing Public Transportation5

Trends & Practices - On Board Ticketing

Tap-in Tap-out

Voice

Leads to better route and

ridership analytics, and

eventually to Route

Rationalization when viewed

with AVLS data.

Trends & Practices - Off Board Ticketing

Ticket Media Validation

Voice

Be - in

Be - out

Passengers

Banks, PPIs

Transport Undertakings

Mobile Ticketing Platform – Built on BHIM UPI

• Simple to Use

•

•

•

•

Journey Detail

Payment interface

Validation in Bus

Leading Digital Fare Collection implementations across the globe

Overall Observations from the Global Case Studies

•

•

Why Open Loop

Banks

–

–

–

–

NPCI

–

PTO/ SRTC

–

–

– PTO can continue to focus on core business – transit, while the banking

partners manage the card lifecycle and operational aspects such as issuance,

maintenance, blocking, customer accounts, grievances, key management etc.

Why Open Loop? – Cost and Time to Market perspective

Transit – Tap and Go Other Cases – Taxi, Museum,

Parking, Tolling

E-Wallet: In Store and On Line Government and Utility Payment

Form

Factor

Contact &

Contactless

Card

Wearable

Devices

Mobile

Wallets

Open Loop: Multi-mode | Multi-Channel | Multi-Form: Higher adoption

And the biggest benefit of Digital that nobody told you!

Has Bank

Account

No Bank

Account

Smart

Phone

User

Feature

Phone

Users

No Mobile

Phone

~ 900 m Mobile users in India

One in Two Feature Phone Users in India Intend to Buy a 4G Feature Phone in Next 6 Months: IDC

KYC! For the first time, an

opportunity to know your

customer better, to profile him/

her and serve appropriately!

You are welcome… :-)

Current Status of Open Loop Cards in India

National Payments Corporation of India (NPCI) National

Common Mobility Card

Projects Launched

City Bank Status

Projects In Progress Upcoming Projects

City Bank

Readiness of Digital Fare Collection in SRTUs in India

Total revenue – INR 510 Billion

Total no. of tickets – 25 Billion

Less than 4% of payments made digitally

**Performance report for FY 14-15:

Payment Ecosystem

OperatorCommuter

•

•

•

•

•

•

•

•

•

Key Challenges / Issues in SRTU’s

Key Benefits17

Commuter

• Interoperability

• No Currency

denomination

challenges

• Speed of transaction

• Security

• Tailored products

• Distribution Channel

• Usage

• Top up

Transport Department

• Monitoring and

Compliance

• Revenue Management

• Commuter Profiling

• Product Configurations

• Dispute Management

• Audit & Transparency

• Optimization of

Operations, costs,

routes etc.

Modal Agencies

• Operational Efficiencies

• Quicker Settlement

• Fraud Deterrent

• Loss Reduction

• Fake Currency

• Theft

• Commuter Behaviour

• Regulatory Compliance

• Audit & Transparency

• Revenue Management

Possible Quick Win for STUs

Electronic Ticketing System

Acquiring Bank

NPCI Clearing House

Issuing Bank

STU should have Electronic Ticketing systems in place

Decide on acquiring bank & integrate

This payment infrastructure is already in place from banking

organizations.Issuing Banks will take care of card

penetration.

Integration with acquiring bank

NETC FASTAG- Key Actors

Issuance PoS

Customer purchases TAG and Loads Issuer Host Details loaded

Acquirer Host

Issuer Bank

Toll Plaza

IssuerRole

AcquirerRole

Cash Flow

1 2 3

1 2 3

4

7

5

68

RFID TAGS

Plaza SI System

Toll Operator

Trip Initiated

A word on NETC FASTAG

DIMTS’ Acquiring Platform is helping manage 60+ Toll Plazas across India.

DIMTS’ Issuing Platform is getting hundreds of thousands of commuters zip through the plazas.

Thank You!

1st and only to introduce Cluster Scheme in Urban Bus Transport in India

1400 + / 10,00,000 Cluster buses carrying > 1 m passengers / day

1700+ ETMs, compatible with CMC, deployed in Cluster buses

1,00,000+ No of Public Service Vehicles being tracked and monitored

90,00,000+ Smart cards for DLs / RCs issued in Delhi

3M / 32 Designing national solution for security tracking in 3 million vehicle with

control centres across 32 cities under Nirbhaya Project (MoRTH)

500+ Kms of Railway Planning / Design / Construction supervision

120+ No of Parking lots design / O& M ( On-street /Off-street/MLP/Automatic)

18+ No of ISBTs / MMTCs / Bus Terminals ( Planning/Design/ PMC)

4 / 12 No of Monorail / BRTs project studies

DIMTS ... in Numbers

Few Key Clients….

Municipal

Corporation

of Delhi

Ahmedabad Municipal

Corporation

NCRPB

Delhi Transport Corporation

Open loop cards – high level architecture

Metro

Bus

Auto

ParkingFerries

Cycle Sharing

Mono Rail

MULTIMODAL

Open Loop: Easily extendable to other operators & integrated ticketing

• National Payments Corporation of India (NPCI)

•

•

NCMC Specifications from NPCI

Card based Tap and Pay is the recommended form factor for Urban SRTU’s

Account Based Payments pose a financial risk to operator and bank

Stored Value based Payments is the recommended option in the Indian context

Commuter

Issuance

Payment Ecosystem

OperatorCommuter

Ticketing & Validation

Top up / Recharge

Recommendation for Digitalizing Fare Collection

Banks | Payment Banks | PPIs

Backend

DB

GPRS Link

Secure server & authorization online

Visa /

Mastercard /

Amex / Rupay

Reader –

EMV/NFC

Customers

Bank

Merchants

Bank

Communication Channel

Reconciliation

Extending non – EMV Ticketing devices for Open loop Cards

Way Forward

✓ Has to be in the interest of the commuter

✓ To be owned by regulators

✓ Allows for intermodal adoption

✓ Extendable to National Smart Mobility Card

✓ Leverages existing payments infrastructure

✓ Form factor agnostic model

– NFC based Mobile Phones

– Smart Cards

– Wearable devices

✓ Bank & OEM agnostic

✓ Low entry costs – self sustainable solution

28

ETM Backend/ AFCS

Fare Rule

Service Type

Journey Detail

Payment interface

Validation in Bus

ValidationNFC

QR Code

Token

Payment OptionBHIM

UPI

AEPS

Other PPI

Journey Planner

Route Information

Bus Schedules

Seat Availability