email continuity or “wasn’t i supposed to have a plan for this?” or “oh crap, what do i do...
TRANSCRIPT
Email Continuity Or
“Wasn’t I supposed to have a plan for this?” Or
“Oh crap, what do I do now!”
Company Background
• Email Security/Messaging Specialists
• Founded in 2002
• 97% customer retention rate since inception
• Growing at a rate of 100 clients per week
Global Presence
• More than 7,000 International Clients• 5 SAS 70 Type 2 certified data centers
– 2 Texas, 2 Virginia and 1UK
Making Headlines
Our Services
• Unique Antispam Technology and Architecture
• Simple, Secure Microsoft Exchange Hosting
• Emergency Mail Service
Industries Served
• Insurance• Accounting• Government• Healthcare• Law• Real Estate
Email Importance
In a recent survey conducted by the Storage Networking Industry Association, 85 percent of participants reported that recovery or business continuity was the most important issue for them.
Email Importance
According to a survey conducted by Gartner, two out of five companies that experience a catastrophic event or prolonged outage never resume operations.
Of those that do, one of three goes out of business within two years as a direct result of that outage or event. The conclusion: 60 percent of businesses affected by major disasters are out of business within two years.
Email Importance
For most organizations, email is the most important business application. For senior IT executives, email management brings many risks: outages are common, security threats are everywhere, data loss windows are significant, legal and compliance requests are increasingly complex, and server and storage performance challenges continue to escalate.
Email Importance
• Email has become an integral part of key business processes and an essential component of day-to-day operations.
• Sales and service for many large enterprises now rely on email communication, making it a key revenue-generating medium.
• For law firms, insurance agencies, financial institutions, and others, a loss or delay of key documents sent by email carries regulatory as well as financial implications.
Email Importance
Email use is growing in volume as fast as it is growing in business importance. The average email user sends 34 emails and receives 99 every day and overall email use is growing 53% per year. An estimated 16 billion messages will be sent in the United States alone in 2005
Email Importance
According to the Enterprise Strategy Group, 75 percent of most companies’ intellectual property (IP) is contained in the messages and attachments transmitted via e-mail.
Considering the billions of e-mail messages sent each day, this statistic highlights the incredible bounty of valuable corporate information stored within e-mail systems.
Email Importance
“Email is the must have application– the one that must work when all others fail. For businesses, email means revenue, productivity and access to customers, employees and the marketplace. It’s even more critical in a time of disaster – if you can’t communicate, you can’t recover.”
Email Importance
Osterman Research study in 2003 showed that 41 percent of organizations experience monthly email outages lasting at 30 minutes or more.
A 2004 MessageOne study showed that more than 55 percent of unplanned email outages last for 6 hours or more
Email Outages
What are the consequences of these email outages? The following examples clearly demonstrate that even a seemingly small outage can deliver a devastating financial impact to a business
Email Outages
• A 5,000 person health care provider lost $3 million during 8-hour outage when IT staff accidentally shut down data center power
• A 2,000 person national law firm CIO estimates a recent email outage cost the firm $100,000/hr in lost revenue and productivity
• Five financial services firms were fined a total of $8.25 million for failure to protect and preserve email communications
Email Outages
• A national financial services firm lost $6 million from virus-related email outage plus additional damage as retail financial planners lost access to calendar used to track customer appointments
Email Outage Frequency & Duration
Survey results show that in any given 12-month time period, there is a 75-percent likelihood of an unplanned email outage and a 14-percent likelihood of a planned email outage in any given company.
The length of email outages in the companies surveyed ranged from a minimum of 2 minutes to a maximum of 120 hours with the average email outage being 32.1 hours long.
Email Outage Frequency & Duration
The largest concentration of outages was between 4 and 24 hours in duration (29 percent). More than 43 percent of the outages lasted longer than 24 hours, a length of time that can lead to significant business disruption and damage
Email Outage Frequency & Duration
Planned Outages -14.3% average outage 36.1 hours
•email platform upgrade or migration•data center or office move•planned power outage•system maintenance•required patch management•disaster recovery testing
Email Outage Frequency & Duration
Connectivity Losses•includes LAN or WAN outages•causes such as construction (backhoe) and damage during moves or maintenance
Database Corruption •typical company having .75TB or more of messaging data•Microsoft Active Directory (AD) corruption - identification, repair, and recovery resulted in outages exceeding 48 hours.
Email Outage Frequency & Duration
Natural Disasters•Flooding, hurricanes, power outages, and construction-related network outages accounted for 9 percent of outages among those surveyed
Hardware Server Failure•From catastrophic drive failure to bad RAMover a quarter of outages could be traced to hardware failure
Email Outage Frequency & Duration
Email Outage Causation•large majority of email outages were caused by unplanned events, most of which were due to technological failures•35 percent were due to server hardware failures, averaging 18.1 hours in outage duration•19 percent were due to connectivity losses, averaging 27.4 hours•16 percent were due to SAN failures, averaging 25.5 hours•16 percent were due to database corruption, averaging 9.0 hours in duration•14 percent of unplanned email outages were due to natural diasters, the average downtime due to such disasters was over 60 hours, meaning these can lead to significant impact on businesses.
Email Outage Frequency & Duration
Outages in the News
On Aug. 14, 2003, the largest major blackout in American history affected the northeast region of the U.S. and eastern Canada as a result of a generator failure at FirstEnergy Corp. in Akron, Ohio.
About 10 million people in Ontario, Canada were affected as were about 40 million in the U.S. Experts estimate that outage-related losses were between $4 billion and $10 billion. Experts also said that several factors contributed to the disaster, including inadequate disaster preparedness and software deficiencies
Outages in the News
MySpace returns after power outageBy Caroline McCarthy Staff writer, CNET News.comPublished: July 24, 2006, 6:17 AM PDT
A record-breaking heat wave that crippled power systems throughout California shut down MySpace.com for nearly 12 hours, starting Sunday night. The outage at West Hollywood, Calif.-based MySpace was just one consequence of the power failures that swept through California after a week of record-breaking temperatures. The Los Angeles Times estimated that 175,000 homes and businesses lost electricity over the weekend in the Los Angeles area. Power outages were also reported in the San Francisco Bay Area and San Diego.
Outages in the News
35,000 homes, businesses without power in South Bay PG&E BLAMES OUTAGES ON OVERHEATED EQUIPMENT, DEMAND
By Leslie GriffyMercury News
Eight days of temperatures over 90 degrees caused the power system to melt down today, leaving 35,000 South Bay PG&E customers without electricity.
What can you do? 1. Temporary Email Buffering : At anytime you may request and enable the AppRiver SecureTide service. This will require some last minute scrambling and positioning with many other like-minded companies to:
a) Have AppRiver setup the account and send you the mail exchange (MX) records that will route your mail through our always-available datacenters; and
b) Have your DNS provider make the necessary MX record changes
What can you do?
Internet
Customer Site
Internet
What can you do?
PROS: You will not bounce and lose mail when your network is downPROS: You will have world-class spam and virus filteringPROS: Keeping the service year-round is inexpensive and there is no contract.
Planning: You cannot interact with the mail that is being queued
What can you do?
2. Emergency Email Service:Enable and evaluate our SecureTide service free for 30-days which is the same service you use at the 11th hour to protect you as described in Option #1.
In addition, add email hosting. This is backup email hosting that is preconfigured with all your users and aliases and groups and user passwords. If a hurricane hits, and we are buffering mail, you may instruct AppRiver to redirect the buffered mail to the backup email hosting service (aka Emergency Mail Service (EMS).
What can you do?
Internet
POP 3
Customer Site
Internet
What can you do?
PROS: Allows sending and receiving of mail during extended outagesPROS: You will have world-class spam and virus filteringPROS: Keeping the service year-round is inexpensive and there is no contract.
Planning: Requires manual cutoverPlanning: Requires notifying end users of new web based loginPlanning: Mail used during EMS usage is not on your regular mail server with imports
What can you do?3. Emergency Email Service:Enable and evaluate our SecureTide service free for 30-days which is the same service you use at the 11th hour to protect you as described in Option #1.
In addition, add email hosting for inline IMAP. This is backup email hosting that is preconfigured with all your users and aliases and groups and user passwords. In the event of need for activation, log in to the IMAP standby server via Web or configured client side messaging software i.e. Outlook
What can you do?
Internet
IMAP
Customer Site
Internet
What can you do?
PROS: Allows sending and receiving of mail during extended outagesPROS: You will have world-class spam and virus filteringPROS: Keeping the service year-round is inexpensive and there is no contract.
Planning: Always available Planning: Requires notifying end users of new web based login
What can you do?4. True Email Continuity with Exchange Hosting:
Outsource your entire mail service to AppRiver’s secured managed hosted Exchange service protected by SecureTide inbound and outbound. In the event of a disaster, you will experience 100% email continuity and access to emails via Outlook Web Access, Outlook, and calendaring, scheduling, and public folders. In addition, all Blackberry, PALM and Windows Mobile 5 devices and phones will continue to synch in real-time with the Exchange. All that is required is an internet connection
What can you do?
Internet
Microsoft Hosted Exchange
Customer Site
Internet
What can you do?
PROS: Allows sending and receiving of mail during extended outagesPROS: You will have world-class spam and virus filteringPROS: Keeping the service year-round is inexpensive and there is no contract.PROS: Sit back, take a deep breath, and worry about the other things
Planning: Always available Planning: Requires notifying end users of new web based login
Options
Option 1 – Mail bagging for emailOption 2 - Out of line POP based mail Option 3 – Inline IMAP based mail Option 4 – Hosted Exchange
At this time we do not do off site mail store replication
Questions?
Our Process
• Client Focused
• 24x7 Customer Support
• Free 30 Day Trials
• Proprietary Services