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IPC QUICK

REFERENCE GUIDE

NEC Unified Solutions, Inc.

INT-1019

(IPK)

Document Revision 3

Contents of this manual are subject to change without prior notice at the discretion of NECUnified Solutions, Inc. This document has been prepared for the use of employees andcustomers of NEC Unified Solutions, Inc. and may not be reproduced without prior writtenapproval of NEC Unified Solutions, Inc.

ElectraMail and Electra Elite are registered trademarks of NEC America, Inc. Windows,MIcrosoft Internet Explorer and Microsoft Excel are registered trademarks of MicrosoftCorporation. Pentium III is a registered trademark of Intel Corporation. MNP is a registeredtrademark of Microcom, Inc.

Copyright 2004

NEC Infrontia, Inc.6535 N. State Highway 161

Irving, TX 75039-2402

Technology Development

IPC Quick Reference Guide i

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TABLE OF CONTENTS

General Information

Chapter 1 Hardware Description and Installation

Section 1 General Information ............................................................................ 1-1

Section 2 Installation Precautions ..................................................................... 1-1

Section 3 IPCA( )-U( ) ETU ................................................................................ 1-3

3.1 Description ............................................................................................ 1-3

3.2 Installation Considerations .................................................................... 1-5

3.3 Switch Settings ..................................................................................... 1-5

3.4 LED Indications ..................................................................................... 1-6

3.5 Jumper Settings .................................................................................... 1-7

3.6 Connectors ........................................................................................... 1-7

3.7 Installation Procedure .......................................................................... 1-7

3.8 Shut Down Procedure ........................................................................... 1-7

Section 4 MG(8)-U10 ETU ................................................................................... 1-8

4.1 Description ............................................................................................ 1-8

4.2 Installation Considerations .................................................................... 1-9

4.3 Switch Settings ..................................................................................... 1-9

4.4 LED Indications ................................................................................... 1-10

4.4.1 Normal State ........................................................................ 1-10

4.4.2 Initialization ......................................................................... 1-10

4.5 Connectors ......................................................................................... 1-10

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ii Table of Contents

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4.6 Installation Procedure ......................................................................... 1-11

4.7 Hot Swap ............................................................................................ 1-11

Chapter 2 Features Comparison List

Section 1 General Information ............................................................................. 2-1

Section 2 Comparison List Table ....................................................................... 2-1

Chapter 3 Features

Account Code Entry .......................................................................................... 3-1

Add-On Conference .......................................................................................... 3-1

All Call Page ..................................................................................................... 3-2

Alphanumeric Display ....................................................................................... 3-2

Answer Hold ..................................................................................................... 3-2

Answer Key ....................................................................................................... 3-2

Attendant Positions ........................................................................................... 3-2

Automatic Daylight Saving Time Adjustment .................................................... 3-3

Automatic Day/Night Mode Switching ............................................................... 3-3

Automatic Hold ................................................................................................. 3-3

Automatic Release ............................................................................................ 3-3

Backup – System Memory ................................................................................ 3-3

Busy Lamp Field ............................................................................................... 3-4

Call Appearance (iCAP) Keys ........................................................................... 3-4

Call Forward – All Calls .................................................................................... 3-4

Call Forward – Busy/No Answer ....................................................................... 3-4

Call Forward – Display ...................................................................................... 3-5

Caller Identification ........................................................................................... 3-5

Clock/Calendar Display .................................................................................... 3-5

Electra Elite IPK Document Revision 3

IPC Quick Reference Guide - iii

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IPC Quick Reference Guide iii

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Code Restriction ............................................................................................... 3-5

Dial 0 for Attendant ........................................................................................... 3-5

Digital Voice Mail .............................................................................................. 3-6

Direct Station Selection (DSS) ......................................................................... 3-6

Distinctive Ringing ............................................................................................ 3-6

Elapsed Call Timer ........................................................................................... 3-6

Electronic Volume Control ................................................................................ 3-6

Emergency 911 - Cut Through ......................................................................... 3-7

Enhanced 911 .................................................................................................. 3-7

Feature Access – User Programmable ............................................................ 3-7

Flexible Line Assignment .................................................................................. 3-7

Flexible Numbering Plan .................................................................................. 3-8

Flexible Ringing Assignment ............................................................................ 3-8

Full Handsfree Operation ................................................................................. 3-8

Handset Mute ................................................................................................... 3-8

Handsfree Answerback .................................................................................... 3-8

Handsfree Dialing and Monitoring .................................................................... 3-9

Headset Connection (Built-In) .......................................................................... 3-9

Hold with Recall (Exclusive and Non-Exclusive) .............................................. 3-9

Howler Tone Service ........................................................................................ 3-9

I-Hold Indication ................................................................................................ 3-9

Incoming Call Identification ............................................................................. 3-10

Incoming Trunk Name and Number Display ................................................... 3-10

Internal Voice/Tone Signaling ......................................................................... 3-10

IP Station (MEGACO) ..................................................................................... 3-11

I-Use Indication ............................................................................................... 3-11

Large LED Indication ...................................................................................... 3-11

Last Number Redial ........................................................................................ 3-12


iv Table of Contents

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Message Waiting ............................................................................................ 3-12

Microphone Control ........................................................................................ 3-12

Music on Hold ................................................................................................. 3-12

Nesting Dial .................................................................................................... 3-13

Night Transfer ................................................................................................. 3-13

One-Touch Feature Access ............................................................................ 3-13

PC Programming ............................................................................................ 3-13

Privacy on All Calls ......................................................................................... 3-13

Programming from IP Terminal ....................................................................... 3-14

Recall Key ....................................................................................................... 3-14

Redial Key ...................................................................................................... 3-14

Resident System Program .............................................................................. 3-14

Ringing Line Preference ................................................................................. 3-14

Ring Tone Variation ........................................................................................ 3-15

Scrolling Directories ........................................................................................ 3-15

Seized Trunk Name/Number Display ............................................................. 3-15

Softkeys .......................................................................................................... 3-15

Speed Dial - Stored Characters ...................................................................... 3-15

Speed Dial – System ...................................................................................... 3-16

Station Message Detail Recording (SMDR) ................................................... 3-16

Station Transfer .............................................................................................. 3-16

Stored Hookflash ............................................................................................ 3-16

System Data Up/Down Load .......................................................................... 3-16

Two-Color LEDs ............................................................................................. 3-17

Voice Over Internet Protocol (VoIP) ............................................................... 3-17

Zone Management .......................................................................................... 3-17


IPC Quick Reference Guide - v

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IPC Quick Reference Guide v

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Chapter 4 Multiline Terminal Programming

Section 1 General Information ............................................................................ 4-1

Section 2 Entering Programming Mode ............................................................ 4-1

Section 3 Softkeys ............................................................................................... 4-2

Section 4 Multiline Telephone Menu Layout ..................................................... 4-2

Chapter 5 List of Memory Blocks

Chapter 6 Programming Example

Section 1 General ................................................................................................. 6-1

Section 2 System Configuration ........................................................................ 6-1

Section 3 System Outline Diagram .................................................................... 6-2

Section 4 CPUI/CPUB ETU Programming Assignments .................................. 6-2

4.1 Digital Trunk Assignments .................................................................... 6-3

4.2 Numbering Plan Assignment ................................................................ 6-3

4.3 Closed Numbering Plan - Using Closed Number Blocks ...................... 6-3

4.4 Tandem Connections ............................................................................ 6-4

4.5 Line Key Assignments .......................................................................... 6-4

Section 5 IP Connections and Programming Assignments ............................ 6-4

5.1 IPCA( )-U( ) ETU Connections ............................................................ 6-5

5.2 PC Setup .............................................................................................. 6-6

5.3 IPCA( )-U( ) ETU Login and Programming ....................................... 6-17

5.4 MG(8)-U10 ETU Login and Programming .......................................... 6-25

5.5 IP Station Setup .................................................................................. 6-35

5.6 IPCA( )-U( ) ETU IP Station Setup .................................................... 6-38


vi Table of Contents

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Chapter 7 SIP Trunk Programming Example

Section 1 General ................................................................................................. 7-1

Section 2 IPK KSU Programming ....................................................................... 7-1

Section 3 IPCA( )-U( ) ETU Programming ........................................................ 7-2

Chapter 8 Access Codes

Chapter 9 Music on Hold

Section 1 Introduction .......................................................................................... 9-1

Section 2 Converting a .wav File to MOH Sound File ....................................... 9-1

2.1 Installing the G729a Encoder Software ............................................... 9-1

2.2 Converting a .wav File .......................................................................... 9-2

Section 3 Uploading the MOH Sound File ......................................................... 9-3

3.1 Logging into PCPro ............................................................................... 9-3

3.2 Uploading the Music On Hold File ........................................................ 9-5

Chapter 10 Glossary

IPC Quick Reference Guide vii

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LIST OF FIGURES AND TABLES

Figure 1-1 Inserting the ETU into the KSU .................................................................... 1-1

Figure 1-2 Inserting or Removing ETUs from the KSU ................................................. 1-2

Figure 1-3 Handling an ETU .......................................................................................... 1-2

Figure 1-4 Safety Precautions when Setting Switches on an ETU ............................... 1-3

Figure 1-5 IPCA( )-U( ) ETU ........................................................................................ 1-4

Table 1-1 IPCA( )-U( ) ETU LED Indications ............................................................. 1-6

Figure 1-6 MG(8)-U10 ETU ........................................................................................... 1-8

Table 1-2 MG(8)-U10 ETU S2 Switch Settings ............................................................ 1-9

Table 1-3 Normal State LEDs .................................................................................... 1-10

Table 1-4 Initialization LEDs ...................................................................................... 1-10

Table 4-1 Softkeys for Telephone Programming ......................................................... 4-2

Table 4-2 Menu Softkeys ............................................................................................. 4-2

Figure 6-1 IPK IP System Outline ................................................................................. 6-2

Figure 6-2 IPCA( )-U( ) ETU Connection ..................................................................... 6-5

Figure 6-3 Control Panel ............................................................................................... 6-6

Figure 6-4 Network Connections ................................................................................... 6-7

Figure 6-5 Network Connections Screen ...................................................................... 6-8

Figure 6-6 Local Area Connection Status Screen ......................................................... 6-9

Figure 6-7 Local Area Connection Properties Screen ................................................. 6-10

Figure 6-8 Internet Protocol (TCP/IP) Properties Screen ............................................ 6-11

Figure 6-9 Local Area Connection Properties Screen - Close .................................... 6-12


viii List of Figures and Tables

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Figure 6-10 Local Area Connection Status Screen - Close ...........................................6-13

Figure 6-11 Network Connections Window - Close .......................................................6-14

Figure 6-12 Internet Explorer - IPCA( )-U( ) ETU IP Address ......................................6-15

Figure 6-13 IPCA( )-U( ) ETU Login Screen ................................................................6-16

Figure 6-14 IPCA( )-U( ) ETU Login Screen - Entering User Name and Password ............................................................................................6-17

Figure 6-15 IPCA( )-U( ) ETU Main Menu Screen - System Configuration .................6-18

Figure 6-16 IPCA( )-U( ) ETU System Configuration Assignments .............................6-20

Figure 6-17 System Reset Message .............................................................................6-20

Figure 6-18 IPCA( )-U( ) ETU Main Menu – Initialize ..................................................6-21

Figure 6-19 Initialize Screen ..........................................................................................6-22

Figure 6-20 Warning Screen .........................................................................................6-23

Figure 6-21 Internet Explorer Screen - IP Address for IPC( )-U( ) ETU ......................6-24

Figure 6-22 Internet Explorer Screen - IP Address for MG(8)-U10 ETU .......................6-25

Figure 6-23 MG(8)-U10 ETU Login Screen - Entering User Name and Password ............................................................................................6-26

Figure 6-24 MG(8)-U10 ETU Main Menu Screen - Express Setup ...............................6-27

Figure 6-25 MG(8)-U10 ETU Express Setup Screen - Update .....................................6-28

Figure 6-26 MG(8)-U10 ETU Express Setup - Update ..................................................6-28

Figure 6-27 MG(8)-U10 ETU Login Screen - Entering User Name and Password ............................................................................................6-29

Figure 6-28 MG(8)-U10 ETU Main Menu Screen - Reset .............................................6-30

Figure 6-29 MG(8)-U10 ETU Reset Screen ..................................................................6-31

Figure 6-30 MG(8)-U10 ETU Confirmation Screen .......................................................6-32

Figure 6-31 MG(8)-U10 ETU Informational Screen - Rebooting System ......................6-33

Figure 6-32 MG(8)-U10 ETU Login Screen - New IP Address ......................................6-34


IPC Quick Reference Guide - ix

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IPC Quick Reference Guide ix

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Figure 6-33 IPCA( )-U( ) ETU Login Screen - Entering User Name and Password .... 6-38

Figure 6-34 IPCA( )-U( ) ETU Main Menu Screen - Telephone Setup ........................ 6-39

Figure 6-35 Telephone Setup Screen - Universal Key Assignments ............................ 6-40

Figure 7-1 Wizards ........................................................................................................ 7-2

Figure 7-2 2-, 3- or 4-Digit Station Number Selection ................................................... 7-3

Figure 7-3 Access Code (1-Digit) Assignment .............................................................. 7-3

Figure 7-4 Access Code (2-Digit) Assignment .............................................................. 7-4

Figure 7-5 Digit Add/Del for Networking Assignment .................................................... 7-5

Figure 7-6 Networking Trunk Group Assignment and Trunk Group Assignment .......... 7-6

Figure 7-7 SIP IP Address Matching Table Assignment ............................................... 7-7

Figure 9-1 G729a Encoder Conversion Screen ............................................................ 9-2

Figure 9-2 G729a Encoder Successful Completion ...................................................... 9-3

Figure 9-3 PCPro Login Screen .................................................................................... 9-4

Figure 9-4 Main Menu ................................................................................................... 9-5

Figure 9-5 Music On Upload Screen ............................................................................. 9-6

Figure 9-6 Upload Succeeded Message Box ................................................................ 9-7


x List of Figures and Tables

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General Information

SECTION 1 MANUAL ORGANIZATION

This manual provides a quick reference to the Electra Elite IPK system. The chapters in this document include:

Chapter 1 Hardware Description and Installation

This chapter provides instructions for installing the IPCA( )-U( ) ETU and the MG(8)-U10 ETU.

Chapter 2 Features Comparison List

This chapter contains a list comparing the features that are available with the Electra Elite IPK system and the IPC system.

Chapter 3 Features

This chapter contains detailed information regarding the features available with the IPK IPC system.

Chapter 4 Multiline Terminal Programming

This chapter provides detailed instructions for programming from a multiline telephone.

Chapter 5 List of Memory Blocks

This chapter provides a detailed list of all of the programming blocks for the IPK IPC system.

Chapter 6 Programming Example

This chapter provides a detailed programming example for a simple system with an IPCA( )-U( ) ETU and an MG(8)-U( ) ETU installed.

Chapter 7 SIP Trunk Programming Example

This chapter describes how to set up SIP trunks between two systems, each having an IPCA( )-U( ) ETU and an MG(8)-U( ) ETU installed.

Chapter 8 Access Codes

The table in this chapter provides a list of the access codes that are used in the IPC system.

Chapter 9 Music on Hold

This chapter provides instructions for providing Music on Hold to the IPC system.

Chapter 10 Glossary

This chapter provides a list of terms that are used throughout this manual.

IPC Quick Reference Guide 1 - 1

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Hardware Description and Installation Chapter 1

SECTION 1 GENERAL INFORMATION

There are two ETUs that are required to support the IPC system:

� IPCA( )-U( ) ETU

� MG(8)-U10 ETU

SECTION 2 INSTALLATION PRECAUTIONS

� The ETUs used in this system make extensive use of CMOS technology that isvery susceptible to static; therefore, extreme care must be taken to avoid staticdischarge when handling ETUs.

� Make all switch setting changes on the ETU before inserting it into the KSU.

� When installed, the component side of all ETUs must face the left side of theKSU. Ejector tabs are always on top. Refer to Figure 1-1 Inserting the ETU intothe KSU.

Figure 1-1 Inserting the ETU into the KSU

Observe the following precautions when installing the ETUs toavoid static electricity damage to hardware or exposure tohazardous voltages.

1 - 2 Hardware Description and Installation

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� When carrying an ETU, keep it in a conductive polyethylene bag to preventdamage due to static electricity.

� When handling an ETU, the installer must wear a grounded wrist strap to protectthe ETU from static electricity.

� When inserting or removing an ETU, be sure the wrist strap is connected to theFrame Ground Terminal on the KSU.

� When holding an ETU, do not touch the components or the soldered surfaceswith your bare hands. Place one hand under the bottom corner of the ETU andwith the other hand hold the ejector tab (located in the top corner of the ETU).

Figure 1-2 Inserting or Removing ETUs from the KSU

Figure 1-3 Handling an ETU

Frame Ground Terminal

ETU KSU

WristStrap

Ejector Tab



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� When setting switches on the ETU, wear a wrist strap and stand on a groundedconductive work surface to avoid static electricity.

SECTION 3 IPCA( )-U( ) ETU

3.1 Description

The IPCA( )-U( ) ETU is a pure IP switch ETU for use with the Electra Elite IPK KSU. The IPCA( )-U( ) ETU can manage call control for a maximum of 30 IP software telephones. The MG(8)-U10 ETU is required for IP telephones to communicate with existing IPK telephones or various available trunks. Refer to Figure 1-5 IPCA( )-U( ) ETU.

Figure 1-4 Safety Precautions when Setting Switches on an ETU

WristStrap

ETU

GroundedConductive

Surface


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Figure 1-5 IPCA( )-U( ) ETU



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3.2 Installation Considerations

Basic Port Package

Only one IPCA( )-U( ) ETU can be installed in slots S1~S8.

The IPC system is limited by 30 IP stations. This ETU can share the total number of station ports in the system.

Expanded Port Package

Only one IPCA( )-U( ) ETU can be installed in slots S1~S8.

The IPC system is limited by 30 stations. This ETU can share the total number of station ports in the system.

3.3 Switch Settings

An explanation of the default switch settings are listed below.

� S1 Resets ETU

� S2-1 Normally Off. On sets default networking values.

When IP address setting is lost, the IPCA( )-U( ) ETU can be rebooted with switch S2-1 On to set temporary default networking values.

� IPC IP Address Assignment: 192.168.0.1

� IPC Subnet Mask Assignment: 255.255.255.0

� IPC Router Address Assignment: 0.0.0.0

� DHCP Client Assignment: Disable

� IPC Host Name: IPC

� S2-2 Normally Off. Used to enable (ON) or disable (OFF) Log File for troubleshooting.

� S2-3 and S2-4 Not used

� S3 SHUTDOWN switch to start or stop the application.


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3.4 LED Indications

Refer to Table 1-1 IPCA( )-U( ) ETU LED Indications.

Table 1-1 IPCA( )-U( ) ETU LED Indications

LED Name Color Controller ON OFF

1 APP1 Green APApplication on

Normal

Application stopped (default)

2 APP2 Red APMG ETU

registered

MG ETU not registered(default)

3 Drive Red BIOSAccessing

drive

Not accessing

drive (default)

4 CF PWR Red BIOSCompact

Flash installed (default)

Compact Flash not installed

6Switch S3

LEDRed BIOS

Switch S3 in RUN

Switch S3 in SHUT DOWN

(default)

7SHUT DOWN

Red BIOS Power Off Power On (default)

10 CH 1 Red AP Channel usedChannel not

used (default)

11 CH 2 Red AP Channel used Not used (default)






17 CH 8 Red APP Channel used Not used (default)

� The application can request LED control anytime.

� If the IPC does not register with the MG(8)-U10 ETU, all LEDs remain red.



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3.5 Jumper Settings

� J1 Not Used

� J7 Not Used

3.6 Connectors

The IPCA( )-U( ) ETU has the following connectors:

� J2 Connects to the backplane

� J4 Connection for 128 MB SDRAM

� J6 Used for Compact flash drive on IPCA( )-U( ) ETU

� J9 RJ45 LAN connector for network connection

� J11 Not used

� J12 Not used

3.7 Installation Procedure

1. Ensure the MB Switch and the KSU are Off.

2. Insert the IPCA( )-U( ) ETU in Electra Elite IPK KSU.

3. Connect the LAN cable to the LAN.

4. Turn the MB Switch On.

5. Turn the KSU On.

6. Wait for the green APP1 LED to come On.

3.8 Shut Down Procedure

1. Ensure the Drive LED is not flashing.

2. Turn the MB Switch Off.

3. Wait for the red SHUT DOWN LED to come On.

4. Remove the IPCA( )-U( ) ETU from the KSU.

Do not install the IPCA( )-U( ) ETU with the power on.


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SECTION 4 MG(8)-U10 ETU

4.1 Description

The MG(8)-U10 ETU is an 8-path gateway ETU between the IPCA( )-U( ) ETU and the CPUI( )-U( ).

Figure 1-6 MG(8)-U10 ETU



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4.2 Installation Considerations

Basic Port Package

Only one MG(8)-U10 ETU can be installed in slots S1~S8.

� The system is limited to 16 trunks. This ETU does not take away from the total number of trunks in the system, but dedicates these trunks as CO ports 17~24.

Expanded Port Package

Only one MG(8)-U10 ETU can be installed in slots S1~S8.

The system is limited by 64 trunks. This ETU shares the total number of trunks in the system.

4.3 Switch Settings

� S1 Reset Switch

� S2 Eight position DIP switch

Refer to Table 1-2 MG(8)-U10 ETU S2 Switch Settings.

Table 1-2 MG(8)-U10 ETU S2 Switch Settings

Switch SW2

Description Default

Switch 1If set to ON, log data for MEGACO is created.Used for troubleshooting.

OFF

Switch 2If set to ON, log data for PAW/PRW/CCIS (Key System) is created.Used for troubleshooting.

OFF

Switch 3 If set to ON, the factory default IP Address restored. OFF

Switch 4 When set to ON, 1st Power On is enabled. ON

Switch 5Four/eight channel Assignment: ON = 8 channelOFF = 4 channel

ON

Switch 6

ETU Type Selection [MG(8)-U10 ETU].

OFF

Switch 7 ON

Switch 8 OFF


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4.4 LED Indications

4.4.1 Normal State

Table 1-3 Normal State LEDs shows the LEDs in normal status.

4.4.2 Initialization

Table 1-4 Initialization LEDs shows the status of the LEDS when the system is initialized.

4.5 Connectors

The MG(8)-U10 ETU has the following connectors:

� P1 Connects to the backplane

� J1 Serial Interface Test Port

� J5 Ethernet Port 2 (Not Used)

� J6 Ethernet Port 1 Connects to LAN

� J10 Not used

� J13 Not used

� J15 Not used

� J 16 Not used

Table 1-3 Normal State LEDs

LED On Flashing Off

Channel LEDs 1~8 Status

Busy Idle

Live LED Operation StoppedPower On

Normal Operation

Power Off

Table 1-4 Initialization LEDs

Condition LED 1 LED 2 LED 3 LED 4 LED 5 LED 6 LED 7 LED 8

Power On On On On On On On On On

Searching IPCA( )-U( )

On Off On Off On Off On Off

Initialized Off Off Off Off Off Off Off Off



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4.6 Installation Procedure

The MG(8)-U( ) ETU can be installed in any KSU slot (1~8) of any KSU (1~3).

4.7 Hot Swap

The MG(8)-U( ) ETU can be removed from the KSU without powering down the MG(8)-U( ) ETU.


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Features Comparison List Chapter 2


This chapter provides a detailed list of all features available with the Electra Elite IPK system and those IPK features that are also available in the IPC system.

SECTION 2 COMPARISON LIST TABLE

This following table lists all of the features available in the Electra Elite IPK system and the Electra Elite IPC system. The table compares the features that are supported by each of the systems.

The following characters are used in the table:

X = Supported Feature

I = Integrated Feature

S = Separate Feature

– = Feature not Supported

Feature NameCPUI(IPK)

Supported

IPCA(IPC)

Supported

Account Code Entry X S

Account Code – Forced/Verified/Unverified X –

Add-On Conference X S

All Call Page X S

Alphanumeric Display X S

Analog Line Extender (Dterm ® Analog EXT) X –

Ancillary Device Connection X –

Answer Hold X S

Answer Key X S

Assigned Night Answer (ANA) X –

2 - 2 Features Comparison List

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Attendant Add-On Console X –

Attendant Camp-On X –

Attendant Positions X S

Attendant Station Outgoing Lockout X –

Attendant Transfer X –

Authorization Code X –

Automated Attendant X –

Automatic Answer with Delay Message X –

Automatic Callback X –

Automatic Call Distribution (ACD) X –

Automatic Daylight Saving Time Adjustment

Automatic Day/Night Mode Switching X S

Automatic Hold X S

Automatic Number Indication (ANI) on T1 X –

Automatic Redial X –

Automatic Release X I

Automatic Route Selection (ARS) X –

Automatic Trunk-to-Trunk Transfer X –

Background Music Over External Speakers X –

Background Music – Multiline Speaker X –

Barge-In X –

Battery Backup – System Memory X S

Battery Backup – System Power X –

Busy Lamp Field on Multiline Terminals X S

Call Alert Notification X –

Call Appearance (CAP) Keys X S

Call Arrival (CAR) Keys X –

Callback Request X –


Supported

IPCA(IPC)

Supported



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Caller ID Indication (Analog Trunks) X I

Caller ID Call Return X –

Call Forward – All Call X S

Call Forward – Busy/No Answer X S

Call Forward – Centrex X –

Call Forward – Display X S

Call Forward – Off–Premise X –

Call Forward – Split X –

Call Park – System X –

Call Pickup Direct X –

Call Pickup Group X –

Cascade CPU X –

Centralized Voice Mail (with E&M Tie Lines) X –

Class of Service X –

Clock/Calendar Display X S

Code Restriction X I

CO/PBX, Tie Line Digit Restriction X –

Computer Telephony Integration (CTI) X –

Consecutive Speed Dial X –

Cordless Telephone Connection X –

Customized Message X –

Data Line Security X –

Delay Announcement X –

Delayed Ringing X –

Dial 0 For Attendant X S

Dialed Number Indication Service (DNIS) X –

Digit Insertion X –

Digital Line Extender (Dterm ® ISDN EXTender Plus) X –


Supported

IPCA(IPC)

Supported


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Digital Voice Mail X I

Direct Inward Dialing (DID) X –

Direct Inward System Access (DISA) X –

Direct Inward Termination (DIT) X –

Direct Paging Access X –

Direct Station Selection (DSS) X S

Distinctive Ringing X S

Do Not Disturb (DND) X –

Door Lock Release Relays X –

Door/Monitor Telephone X –

DP to DTMF Switching X –

Drop Key X –

Dterm ® Analog Cordless Terminal X –

Dterm ® Cordless II Terminal X –

Dterm ® Cordless Lite II X –

Dterm ® Cordless Terminal X –

Dterm ® Handset Cordless X –

Dterm ® IP Gateway System X –

Elapsed Call Timer X S

Electra Elite IPK Terminals X –

Electra Elite Terminal Migration X –

Electra Professional Terminal Migration X –

Electronic Volume Control X S

E&M Tie Lines (4-wire) X –

Elite ACD Plus X –

Elite CallAnalyst X –

EliteApps – Interactive Voice Response (IVR) X –


Supported

IPCA(IPC)

Supported



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EliteApps – PC Attendant X –

Emergency 911 – Cut Through X S

Enhanced 911 X I

Equal Access Accommodation X –

External Tone Ringer X –

External Zone Paging (Meet-Me) X –

Facsimile CO Branch Connection X –

Feature Access – User Programmable X S

Flexible Line Assignment X S

Flexible Numbering Plan X S

Flexible Ringing Assignment X S

Flexible Timeouts X –

Full Duplex Handsfree X –

Full Handsfree Operation X S

General Purpose Relays X –

Ground Start Trunks X –

Group Listening X –

Handset Mute X S

Handsfree Answerback X I

Handsfree Dialing and Monitoring X S

Headset Connection (Built-In) X S

Hold With Recall (Exclusive and Non-Exclusive) X S

Hot Line X –

Howler Tone Service X S

I-Hold Indication X S

Incoming Call Identification X S

Incoming Trunk Name or Number Display X I

Internal HUB X –


Supported

IPCA(IPC)

Supported


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Internal Voice/Tone Signaling X I

Internal Zone Paging (Meet-Me) X –

IP Station (MEGACO) X S

ISDN-BRI Trunk Connections X –

ISDN-PRI Trunk Connections X –

I-Use Indication X S

Key – Common Channel Interoffice Signaling (K-CCIS) X –

Call Forwarding – All Calls (K-CCIS) X –

Call Forwarding – Busy/No Answer (K-CCIS) X –

Call Transfer – All Calls (K-CCIS) X –

Calling Name Display (K-CCIS) X –

Calling Number Display (K-CCIS) X –

Centralized Billing (K-CCIS) X –

Centralized BLF (K-CCIS) X –

Centralized Day/Night Mode Change (K-CCIS) X –

Dial Access to Attendant (K-CCIS) X –

Direct Inward Dialing (K-CCIS) X –

Dual Hold (K-CCIS) X –

Elapsed Time Display (K-CCIS) X –

Flexible Numbering of Stations (K-CCIS) X –

Handsfree Answerback (K-CCIS) X –

Hot Line (K-CCIS) X –

IP (K-CCIS) X –

Link Reconnect (K-CCIS) X –

Multiple Call Forwarding – All Calls (K-CCIS) X –

Multiple Call Forwarding – Busy/No Answer (K-CCIS) X –

Paging Access (K-CCIS) X –

Station-to-Station Calling (K-CCIS) X –


Supported

IPCA(IPC)

Supported



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Uniform Number Plan (K-CCIS) X –

Voice Calls (K-CCIS) X –

Voice Mail Integration (K-CCIS) X –

Key Function/Multifunction Registration X –

Large LED Indication X S

Last Number Redial X S

Least Cost Routing (LCR) X –

Live Monitoring X –

Loop Start Trunks X –

Message Display Board X –

Message Waiting X I

Microphone Control X S

Multiline Conference Bridge X –

Multilingual LCD Indication X –

Multiple Trunk Groups X –

Music on Hold X S

Nesting Dial X S

Night Call Pickup X –

Night Chime X –

Night Transfer X S

Off-Hook Ringing X –

Off-Premise Extension X –

One-Touch Feature Access X S

PC Attendant Console X –

PC Programming X S

Pooled Line (Outgoing) X –

Power Failure Transfer X –

Preset Dialing X –


Supported

IPCA(IPC)

Supported


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Prime Line Assignment X –

Privacy on All Calls X S

Privacy Release X –

Private Lines X –

Programming from Multiline Terminal X S

Pushbutton Dial – DTMF or DP X –

Quick Transfer to Voice Mail X –

Recall Key X S

Recall With Station Identification X –

Redial Key X S

Remote Programming X –

Resident System Program X S

Restriction (Outgoing) X –

Ring Tone Variation X S

Ringing Line Preference X S

Route Advance Block X –

Save and Repeat X –

Scrolling Directories X S

Secondary Incoming Extension X –

Seized Trunk Name/Number Display X I

Simplified Call Distribution X –

Single Line Telephone Access X –

Single Point of Entry (SPE) X –

SLT Adapter X –

SLT Timed Alarm X –

Softkeys X S

Speed Dial – Station X –

Speed Dial Stored Characters X S


Supported

IPCA(IPC)

Supported



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Speed Dial – System X S

Station Camp-On X –

Station Hunt X –

Station Message Detail Recording (SMDR) X S

Station Outgoing Lockout X –

Station Relocation X –

Station Transfer X S

Step Call X –

Store and Repeat X –

Stored Hookflash X S

Synchronous Ringing X –

System Data Up/Down Load X S

T1 Connection X –

Tandem Switching of 4-wire E&M Tie Lines X –

Tenant Service X –

Three-Minute Reminder X –

Tone Override X –

Trunk Queuing X –

Trunk-to-Trunk Transfer X –

Two-Color LEDs X S

Unified Messaging X –

Uniform Call Distribution (UCD) X –

Uniform Numbering Network X –

Universal Slots X –

Unsupervised Conference X –

User Programming Ability X –

Voice Mail Integration (Analog) X –

Voice Mail Message Indication on Line Keys X –


Supported

IPCA(IPC)

Supported


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Voice Over Internet Protocol (VoIP) X S

Voice Over Split X –

Voice Prompt X –

Wireless X –

Zone Management – S


Supported

IPCA(IPC)

Supported


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Features Chapter 3

The following features are available with the system.

Account Code Entry

FEATURE DESCRIPTION

The Account Code Entry feature allows the entry of an account codes of up to 16 digits during a trunk call. An access code must be dialed to initiate the Account Code Entry during the call.

Account Codes are incorporated in the call records generated by the Station Message Detail Recording (SMDR) option and provides a reference for billing. The SMDR feature provides a choice as to whether or not incoming calls generate call records. Adding an account code causes a call record to be generated for incoming calls regardless of this SMDR setting. This eliminates reports on non-cost calls and provides billing references on calls generated by clients or customers.

Add-On Conference

Add-On Conference allows a conference call with a total of three parties with various combinations of outside lines and stations. This increases efficiency by allowing multiple parties to enter a conversation. The conference path is built into each IP multiline telephone using Digital Signal Processing (DSP) technology and software control or by software only for the IPK Soft Phone.

3 - 2 Features

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All Call Page

Paging allows persons who are away from their desk but within hearing distance of the telephone to receive a message. The page is heard over the built-in speaker on each IP telephone (except the IPK Soft Phone).

All Call Page allows simultaneous paging of all Multiline Telephones assigned to receive a page. A receiver can answer the page by dialling a specified number.

Alphanumeric Display

IP terminals have a 24-character by 3-line Liquid Crystal Display (LCD). These displays provide information such as: date/time, elapsed call time on outside calls, digits dialed, internal calling party number, Customized Message, Speed Dial entries or softkeys.

Answer Hold

Answer Hold allows an IP telephone user to press the flashing Answer key to answer an incoming ringing call. The the IP telephone user answers the first call, that call is automatically placed on Non-Exclusive Hold when a second call is answered. This feature speeds call handing and prevents accidental call dropping. This feature is especially useful at Attendant Positions or other central answering positions.

Answer Key

IP telephones have an Answer key with an LED that flashes when the telephone user receives an incoming CO/PBX call ringing. When multiple calls are received, the Answer key is used to pick up calls. The Answer key continues flashing until the last unanswered call is answered. Press the Answer key during a call to put the current call on hold allowing the next call to be answered.

Attendant Positions

Any station IP telephone can be designated as an Attendant Position. These stations have access to distinctive attendant-type features.



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Automatic Daylight Saving Time Adjustment

The Clock/Calendar Display is available on IP telephones. This feature displays the time and day of the week on the telephone LCD.

The system can automatically adjust the clock for Daylight Saving Time.

Automatic Day/Night Mode Switching

Modes can be switched automatically or manually.

They system can be programmed to switch between modes at specific times and days of the week. The modes can be manually switched (using Attendant Positions).

Automatic Hold

Automatic Hold works when a Multiline Terminal user who is engaged on an outside call, presses a Feature Access key, assigned as a Direct Station Selection (DSS) key. This feature reduces the risk of accidentally disconnecting a call and simplifies access to various features by reducing the required operational steps.

Automatic Release

This feature signals the system to release the CO Trunks (Exchange Lines) when an external caller abandons the call by receiving a disconnect signal, from the Legacy system CPU, or busy tone.

Backup – System Memory

System data and user assigned data are stored on a the compact flash disc located on the IPCA( )-U( ) ETU. The system defaults can be restored by performing a 1st initialization power on using PCPro (web-based HTML IPCA programming interface).

3 - 4 Features

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Busy Lamp Field

The Direct Station Selection (DSS) feature allows users to assign internal telephone numbers to Feature Access keys, allowing them to make calls to these stations by simply pressing this key.

The Busy Lamp Field (BLF) feature provides a visual indication on the Multiline Telephone of the status of other telephones within the system. The BLF is provided on the Feature Access key programmed with the DSS feature and indicates such statuses as idle, in-use and do-not-disturb.

Call Appearance (iCAP) Keys

This feature automatically places an outside (Legacy telephone or trunk) call. These keys can be assigned on any IP telephones or Soft Phones or the same key can appear on IP telephones or Soft Phones. This feature allows efficient call handling when numerous CO and Legacy system calls are received and a limited number of CO line key appearances are available. These keys are often called CO loop keys.

Call Forward – All Calls

This feature is used to unconditionally forward calls received at one telephone to another telephone within the system. Each station can set and cancel their own Call Forward All, and all forwarding can be canceled for the entire system by an attendant station.

Call Forward – Busy/No Answer

The Call Forward – Busy/No Answer feature is used to forward calls received at one telephone to another telephone in the system. The calls are forwarded to the specified destination if the station is busy or the user is unable to answer the call after a certain time. Each station can set and cancel their own Call Forward – Busy/No Answer, and all forwarding set system-wide can be canceled by an Attendant station.



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Call Forward – Display

When a call is forwarded from one multiline telephone to another, the forwarding indication and forward station number are shown on the IP telephone display.

Caller Identification

The Caller Identification (Caller ID) feature allows the user to see the calling party’s name and phone number (if provided by the Telco) in their telephone display.

When caller identification information is provided, the user can browse through their last 20 numbers by pressing a programmed Feature Access key. The user can dial the displayed Caller ID number by pressing the Speaker key or by lifting the handset.

The manner in which incoming Caller ID is displayed depends on system programming assignment.

Clock/Calendar Display

On multiline telephones equipped with an LCD, the time (hours, minutes, am/pm) and the date (day, day of week, month) are displayed while the telephone is idle. Telephones, assigned as attendants, can change the time and date. The clock can be set to automatically take into account Daylight Savings time, if desired.

Code Restriction

This feature allows outgoing calls to be restricted for individual telephones. Code Restriction for outgoing calls is based on the first eight digits dialed and denies outgoing calls based on numbers dialed over a trunk group. This eliminates unauthorized calls and configures system calling functions to provide cost control.

Dial 0 for Attendant

Stations can access a system Attendant Position by dialing 0 (zero). Legacy telephones can also be assigned as Attendant Positions.

3 - 6 Features

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Digital Voice Mail

This feature allows the IP station user to use the Legacy (Electra Elite IPK) Voice Mail System (VMS).

Direct Station Selection (DSS)

Direct Station Selection (DSS) allows Dterm IPK telephone users to press one key to make station calls.

Distinctive Ringing

Distinctive Ringing allows users to assign different ringing patterns and tones for internal and incoming outside calls to more easily identify the type of call. Five patterns and three tones are available.

Elapsed Call Timer

The Elapsed Call Timer feature displays how long the station has been connected to an outside line on Multiline Telephones equipped with an LCD. For outgoing calls, the timer starts at a preprogrammed time after the last digit of the number is dialed. For incoming calls, the timer starts immediately after the call is answered.

Electronic Volume Control

Electronic Volume Control is provided on all IP telephones by using the volume key. The Electronic Volume Control is used to changed the ringing volume, handset/handsfree speaker volume and is used to adjust the contrast on the display telephone LCD. When using Soft Phones, volume control is allowed by setting the Audio softkey in Windows or by adjusted the volume switch on the PC.



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Emergency 911 - Cut Through

When all MG trunks are busy and a 911 call is placed, one of the MG trunks is dropped and then accessed again allowing the system to place the 911 call.

Enhanced 911

The IPC CPU [IPCA( )-U( ) ETU] IP multiline telephones can provide Enhanced 911 capability when assigned in the Legacy (Electra Elite IPK) system. The Electra Elite IPK system supports Enhanced 911 by defining an available loop start trunk as a CAMA trunk or an ISDN PRI trunk. When a station user dials 911, 9+911, or CO line key+911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called. The PSAP is provided callback information that is provided by the Electra Elite IPK 911 trunk. The Electra Elite IPK system administrator must maintain and update the callback telephone number database per station.

Feature Access – User Programmable

This feature allow users to press a single key that has been programmed for functions such as speed dialing, storing extensions number, storing access codes, etc. Using a Feature Access key eliminates the need to go off-hook. The user simply presses the programmed key and the system seizes a line and dials the number or executes the feature that has been programmed for the Feature Access key. Keys that are not assigned as line key on the multiline telephone are automatically assigned as One-Touch keys.

Flexible Line Assignment

Each IP telephone has complete flexibility of line key assignments to meet individual needs. Functions can be programmed on Flexible Line Keys, including DSS numbers and a variety of Feature Access Codes to simplify the use of these functions. Outside line appearances can also be assigned to Flexible Line keys.

3 - 8 Features

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Flexible Numbering Plan

A Flexible Numbering Plan is automatically assigned by the Resident System Program when the system power is first turned on. The Station Numbering Plan may be changed using System Programming to fit customer needs. A station can be assigned a 2-, 3-, or 4-digit station number.

Flexible Ringing Assignment

External calls can be programmed to ring on specified telephones. Separate day and night mode ring assignments can be specified in system programming.

Full Handsfree Operation

Built-in full-duplex handsfree operation is included with all IP telephones (except the Soft Phone) for internal and external calls. The microphone can be muted by pressing the MIC On/Off key or dialing a Feature Access Code assigned to mute the microphone.

Handset Mute

IP telephones are equipped with softkeys that are displayed in the LCD. The softkeys simplify various functions including muting the handset. The MUTE softkey can be used to turn the handset speaker off and on while the handset is off the cradle.

Handsfree Answerback

This feature allows IP telephone users (except Soft Phones) to answer internal voice announced calls without going off-hook. The handsfree microphone must be turned on at the telephone receiving the call.



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Handsfree Dialing and Monitoring

Handsfree Dialing and Monitoring enables all IP telephone users to dial and monitor calls without using the handset. This feature frees the user to perform other tasks while waiting for a call to be answered or while on hold.

Headset Connection (Built-In)

A headset can be connected directly to Dterm IP ITH Terminals. A Feature Access key can be assigned to toggle the headset on and off. Headsets that have open-style receivers (i.e. Mirage, Duoset, and DuoPro) can cause echo problems on the ITH terminals. The echo suppression and receiver gain of the phone will determine the severity of the echo when using any headset. Please recognize that due to the environment that the phone/headsets are located, ambient noise may affect performance. Please refer to NEC for the recommended headset to use for VoIP applications.

Hold with Recall (Exclusive and Non-Exclusive)

A user can place a call on hold to free the station for other calls. An IP telephone user can use Exclusive Hold (call picked up only where it was put on hold) or Non-Exclusive Hold (call picked up at any station that has access to that line). A call on hold for longer than a programmed interval generates a recall at the originating station. When the recalled IP telephone is idle, an audible signal and an LCD indication (when equipped) are provided to indicate that the line is recalling.

Howler Tone Service

Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.

I-Hold Indication

I-Hold Indication provides a flashing green LED line key indication for external calls (including Legacy telephones) held at an IP telephone. Calls held at other stations provide a flashing red LED line key indication. This feature allows easy identification of calls the user has placed on hold.

3 - 10 Features

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Incoming Call Identification

Incoming Call Identification (provided for Internal Ring Transfer, Call Forward, and CO Transfer Ring) displays caller name or station number on IP telephones. Internal calls are identified by caller name and station number. A ringing Tie line/DID call generates a display on the LCD of the line number. When Caller ID is provided, the CO incoming caller directory number or name is displayed. System software allows both name and number to be displayed by Caller ID.

Incoming Trunk Name and Number Display

Incoming Trunk Name or Number Display allows names or numbers to be assigned to each trunk in the system. These names or numbers appear on the IP telephone when receiving an incoming call.

Internal Voice/Tone Signaling

Internal Voice/Tone Signalling allows an IP telephone user to be signaled on incoming internal calls by voice announcement or by ringing (assigned in system programming). If the calling party wishes to switch a voice announced call to a ringing call or a ringing call to a voice announced call, they can dial a preassigned digit before placing the call.



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IP Station (MEGACO)

The IPC CPU [IPCA( )-U( ) ETU] supports MEGACO IP station ports for both IP multiline telephones (Dterm IPK telephones) and IPK Video Soft Phones. Voice and signaling data from/to the IP stations are converted into IP frames and transmitted through the Data Communication IP Network intranet or internet. Up to 30 IP multiline telephones and/or IPK Video Soft Phones can be connected to the IPCA( )-U( ) ETU.

From the network administration perspective, the IPC ETU is an end-point on the IP network.

This VoIP system can provide:

� MEGACO (H.248) Signaling Protocol

� DTMF Generation

� ToS Field QoS Support *

� Tone Generation

� General Tone Detection

� G.711 and G.729a Voice Compression

� 10/100 Base-T LAN Interface

� Echo Canceller (MG)

� Remote Configuration and Maintenance

* ToS Field QoS Support applies to IP packets sent by IPCA and MG-U( ) only. The ToS field for IP Terminals is set separately on the terminal. IPK Video Soft Phone does not support this setting as is controlled by the network interface card on the PC on which it is installed.

I-Use Indication

I-Use Indication provides a green LED line key indication for the line being used on IP telephones. Other busy line keys are indicated with red LEDs. This quickly identifies the line being used by the station user.

Large LED Indication

All IP telephones have a Large LED to indicate incoming calls or messages sent from the Legacy voice mail system.

3 - 12 Features

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Last Number Redial

Last Number Redial allows the user to press the Redial key and � to redial the last outside number (or Legacy system number) dialed. The system stores the last 10 numbers that were dialed and the user can select the number that they want to redial. This is useful when a busy or no answer is received when trying to place a CO/PBX call.

Message Waiting

Message Waiting is set from a Voice Mail Unit to allow the large LED to provide a distinctive message indication to the station. The station user is alerted to that there is a message.

Microphone Control

The handsfree Microphone Control allows on/off status indication on all Multiline Terminals. A Feature Access key can be programmed for Microphone Control or a feature access code can be dialed to mute the microphone for privacy during incoming voice announced calls and during calls that use the built-in microphone.

The microphone in the handset can be muted during a call while the handset is off-hook. The user can continue to hear the other party, but the other party cannot hear the IP telephone user. Mute is reset when the call is terminated. It can be manually reset while on a call by entering the feature access code.

Music on Hold

A locally provided music source can be used to supply music to parties on hold, to assure them that they are still connected to the system. Locally created Music on Hold files can be uploaded to the IPC system.



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Nesting Dial

Multiline Terminal users may store up to five System Speed Dial numbers in one Speed Dial buffer. The user can press the Redial key and dial a single Station Speed Dial buffer number to consecutively dial all five buffers.

System software permits input stored characters to be entered on the dial pad, but does not allow the character code table to be used.

Night Transfer

Attendant Positions (assigned in system programming) can place the system in or out of Night Mode. This changes the ring assignment of CO/PBX lines. This feature is applied on a system-wide basis.

One-Touch Feature Access

This feature allow users to press a single key that has been programmed for functions such as speed dialing, storing extensions number, storing access codes, etc. Using a Feature Access key eliminates the need to go off-hook. The user simply presses the programmed key and the system seizes a line and dials the number or executes the feature that has been programmed for the Feature Access key. Keys that are not assigned as line key on the multiline telephone are automatically assigned as One-Touch keys.

PC Programming

The IPCA( )-U( ) ETU has built-in programming. User your PC’s web browser to open WebPro to program the system.

Privacy on All Calls

The system provides complete Privacy on All Calls. A station user cannot enter another conversation unless allowed using Add-On Conference.

3 - 14 Features

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Programming from IP Terminal

Display IP telephones, assigned as Attendant telephones, can be used for system programming. Some of the programming changes that are performed using the IP telephone are effective immediately while other changes are effective after all busy telephones become idle.

Recall Key

The Recall Key either generates a hookflash to access features provided by the outside exchange or abandons a call while retaining the CO/PBX line for another call. Each Multiline Terminal has a Recall key. The function of the Recall key and the duration of the hookflash are assigned in system programming.

Redial Key

The Last Number Redial feature is used to redial the last outside number the user dialed. The number is redialed when the user presses the Redial Key followed by �. The system stores the previous 10 numbers dialed and the user can select which of these 10 numbers to redial. This is useful when attempting to place an outside call and the telephone is busy or there is no answer.

Resident System Program

When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned. This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.

Ringing Line Preference

Ringing Line Preference allows a station user to answer any outside ringing line by going off-hook without having to press the Answer key or a Flexible Line key that is associated with the ringing line.



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Ring Tone Variation

Ring Tone Variation provides three different tones that can be assigned per telephone or per CO/PBX. With this feature, the user can verify priority CO/PBX calls or identify particular ringing stations in an area.

Scrolling Directories

Multiline Terminals are equipped with softkeys that display on the telephone LCD. The softkeys allows users to list a directory of system speed dial numbers. Users can scroll through the list of numbers and can select a speed dial number and then dial the selected number by pressing the “Dial” softkey. The search can be narrowed by entering the first letter of the name or the first digit of a phone number.

Seized Trunk Name/Number Display

When a trunk is seized, the telephone name/number that has been previously programmed in the system, is displayed on the LCD of the IP telephone.

Softkeys

Softkeys provide the user with quick and easy access to many features in the system. The display guides the user with common prompts. These prompts depend on the status of the telephone.

When a softkey is pressed, the softkey function is activated to assist the user through operations that otherwise might be difficult to perform.

Speed Dial - Stored Characters

This feature allows a name (a maximum of 16 characters in length) to be entered for the speed dial buffers. System software allows users to input stored characters using the dial pad (use of the Character Code table is not allowed however).

When 500 speed dial buffers are allocated in the system, each speed dial buffer can contain 25 digits.

3 - 16 Features

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Speed Dial – System

Attendant Positions can be used to program a maximum of 500 System Speed Dial memories that provide shared access by all stations. Any station user can dial or verify the contents of these numbers. Programming system speed dial numbers can only be done from an Attendant Station.

A pause can be inserted when programming system speed dial numbers. The pause allows a short delay before seizing and external line and dialing the number. A hookflash is used for accessing network features.

Station Message Detail Recording (SMDR)

This feature allows the IPCA( )-U( ) ETU to use the Station Message Detail Recording feature of the Legacy (Electra Elite IPK) system.

Station Transfer

Station Transfer allows any station user in the system to transfer a call to any other station. To initiate a Call Transfer, the user presses the Transfer Key. The transfer is completed when the user goes on-hook.

Stored Hookflash

Stored Hookflash allows any IP telephone user to store a hookflash in a speed dial buffer. This allows one-step access to some Centrex or PBX features.

System software allows users to input stored characters using the dial pad (use of the Character Code table is not allowed however).

System Data Up/Down Load

This feature is included with the NEC Electra Elite IPK Web Programming (WebPro) software. Up/Down Load allows system speed dial data and all system data to be transferred from/to a Pentium-compatible PC. System Data Up/Down Load can be performed from a remote location.



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Two-Color LEDs

Multiline Terminals have Two-Color (green or red) LEDs for Flexible Line keys and the Large LED indications. The color indicates station status (red) or message status (green). Green indicates I-Hold (Exclusive and Non-Exclusive), I-Use, and recall conditions. Other functions are indicated with a red LED.

Voice Over Internet Protocol (VoIP)

The IPC CPU [IPCA( )-U( ) ETU] is an IP communication system that integrates voice terminals with peer-to-peer connections over a Data Communication IP Network (intranet). When the MG(8)-U10 ETU (Media Gateway) is installed, the IPCA( )-U( ) ETU can communicate with the CPUI( )-U( ) ETU (Legacy system) to accommodate both IP multiline telephones (Dterm IPK telephones) or IPK Video Soft Phones and Legacy system telephones (Electra Elite IPK telephones). The IP multiline telephones and/or IP Soft Phones are controlled by the IPCA( )-U( ) ETU. The Legacy telephones are controlled by the CPUI( )-U( ) ETU. The MG(8)-U10 ETU provides the actual speech paths between the two CPU ETUs.

The IPCA( )-U( ) ETU (with version 2.00) also provides 12 SIP tie lines for communicating with another IPK with an IPCA( )-U( ) ETU. With the MG(8)-U( ) ETU, both IP and legacy terminals can utilize these IP trunks.

The IPK Video Soft Phones support video on station calls or over the SIP trunks.

Zone Management

This feature is used to assign IP telephones to a zone on an MG trunk. This is used to program the best Voice Over IP parameters for conversations between zones. The IPCA( )-U( ) ETU supports a maximum of eight zones and each IP telephone can assign one to eight zones. Zone 1 is fixed to locate the KSU and the MG trunks.

Zone Management only sets codec type for connections between the IP terminal and the IPCA/MG on the local KSU. SIP Trunk calls are fixed to use the G.729A codec with RTP packet size of 40ms.

3 - 18 Features

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The following Voice Over IP parameters are assigned to the zones.

Zone Number

Codec TypeJitter Buffer Assignment

RTP Packet SizeRTPToS

Assignment

MEGACO ToS Assignment

1 G.711or

G.729a

0 ~ 125 ms G.711:20/30/40msG.729a:20/30/40/50/60ms

0 ~ 255 0 ~ 255

2 G.711or

G.729a

0 ~ 125 ms G.711:20/30/40msG.729a:20/30/40/50/60ms

0 ~ 255 0 ~ 255

3 G.711or

G.729a

0 ~ 125 ms G.711:20/30/40msG.729a:20/30/40/50/60ms

0 ~ 255 0 ~ 255

I I I I I I

8 G.711or

G.729a

0 ~ 125 ms G.711:20/30/40msG.729a:20/30/40/50/60ms

0 ~ 255 0 ~ 255


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Multiline Terminal Programming Chapter 4


When the system is initially installed, it if fully operational with the preset default settings. Users can customize the system by changing system programming values using either telephone programming or PC programming. This chapter provides detailed instructions for programming from a multiline telephone.

Telephone programming is designed for experienced users. If you are a first time user, use PC programming instead of telephone programming.

Only ITH telephones that are equipped with an LCD and assigned as attendant telephones can access multiline terminal programming. Only one attendant telephone in the system can be in telephone programming mode at the same time. If another user attempts to access programing mode, access is blocked and “BUSY” is displayed in their telephone LCD.

SECTION 2 ENTERING PROGRAMMING MODE

Once you have entered into programing mode you can access the various programming functions by using the softkeys. The memory block number provides access to the area you want to program.

To enter programming mode, press TULK J.

4 - 2 Multiline Terminal Programming

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SECTION 3 SOFTKEYS

The following softkeys are used to navigate the menus when programming using the telephone.

SECTION 4 MULTILINE TELEPHONE MENU LAYOUT

After entering programming mode, softkeys are displayed in the LCD of the telephone. These softkeys provide access to individual memory block programming. Table 4-2 Menu Softkeys provides a layout of the softkeys used to access extension based, trunk based and system-wide programming functions.

Table 4-1 Softkeys for Telephone Programming

Key Description

BACKReturns to the previous function. Repeatedly pressing this key allows you to scroll backward through the function numbers.

� Allows you to scroll up to the next function. Repeatedly pressing this key allows you to scroll through the functions.

� Allows you to scroll down to the next function.

SELECTExits programming mode and returns the telephone to normal operation.

Table 4-2 Menu Softkeys

Submenu Programmable Feature

Menu

Extension Based

EXTERNAL RING TONE

INTERNAL RING TONE

TRUNK RING DAY

EXTERNAL RING PATTERN

INTERNAL RING PATTERN

Trunk BasedTRUNK NAME

TRUNK NUMBER

System- WideCALL FWD NO ANSWER

INTERCOM CALL TRANS


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List of Memory Blocks Chapter 5

The table in this chapter provides a complete list of all of the memory blocks that can be programmed for the Electra Elite IPC system. The name, description, programming values and system defaults are listed for each memory block.

Memory Block

NumberMemory Block Name Memory Block Description Programming Values

0000

Time Display (12h/24h) Selection

Specifies either a 12-hour (00:00 to 11:59 a.m., noon to 11:59 p.m.) or 24-hour (00:00 to 23:59) time display.

12h/24h

Default = 12h

0001Automatic Daylight Saving Time Selection

Specifies whether the system clock is adjusted for Daylight Savings time.

Yes/No

Default = No

0002

Daylight Savings Date Assignment

Specifies the month and day when the clock will be automatically moved forward by one hour. The time is adjusted at 2:00 a.m on the specified Sunday of the specified month.

Month:Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec

Day:First SundayLast Sunday

Default:Month = AprDay = Last Sunday

0004

Call Forward - No Answer Time Assignment

Specifies the time before incoming intercom calls or incoming CO/PBX lines are forwarded to another station number when the called party does not answer.

� If the called telephone is busy, the call is automatically forwarded, there is no time delay.

000~999 sec. (0 = Infinity)

Default = 8 sec.

5 - 2 List of Memory Blocks

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0012

Automatic Day/Night Mode Switching Assignment

Assigns a start time to switch between Day Mode and Night Mode. A maximum of eight switching times can be assigned for each day of the week.

� Times are specified in 24-hour format (00:00 to 23:59).(00:00 = midnight)

Time: 00:00~23:59

Mode:Not AssignedDay Night

Default:Time = BlankMode = Not Assigned

0013

Code Restriction Dialing Tables Assignment

Specifies the long distance numbers that are allowed and not allowed for dialing. There are four tables; two restricted tables for entering numbers that are not allowed and two authorized tables for entering numbers that are allowed.

0~9, �, # and N(X = 0~9, �, #)(N = 2~9)

Default:Restricted Table 100 = 1X 01 = 0Restricted Table 2BlankAuthorized Table 100 - 180001 = 1888Authorized Table 2Blank

0014

CO Feature Code Service for Code Restriction

Defines a code that is sent to the CO when that code is dialed at the beginning of a number. This code allows a CO call, made to a code restricted number, to be completed.

0~9, �, # and N(X = 0~9, �, #)(N = 2~9)

Default = Blank

0015Account Code Entry Length Assignment

Specifies the maximum number of digits that can be entered for an account code.

1~16 digits

Default = 4 digits

0018

ICC – 911 Cut Through Selection

Indicates if an existing ICC bus is dropped when all ICC buses are busy and a 911 call is made.

0 = Disabled1 = Enabled

Default = Disabled

0019

2-, 3- or 4-Digit Station Number Selection

Specifies the number of digits for station (extension) numbers; 2-digit (10~89), 3-digit (100~899) or 4-digit (1000~8999) assignment is available.

2 = 2-Digit3 = 3-Digit4 = 4-Digit

Default = 3-Digit

Memory Block




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0020Access Code (1-Digit) Assignment

Assigns a 1-digit number as an Access Code or station (extension) number.

Refer to Chapter 8 Access Codes.

0021Access Code (2-Digit) Assignment

Assigns a 2-digit number as an Access Code or station (extension) number.

Refer to Chapter 8 Access Codes.

0022

System Transfer (Allow/Deny) Selection

Assigns a simple transfer.

� If a simple transfer is not allowed, a recall will not occur and the caller remains on hold.

Disabled/Enabled

Default = Enabled

0023

Intercom Call – Attendant Transfer Recall Time Assignment

Specifies the amount of time before an unanswered or transferred internal call recalls to the calling station.

� A recall indication is generated when the time has expired. (Only Attendant Positions)

0 ~ 999 sec.(0 = Infinity)

Default = 60 sec.

0036

SIP IP Address Matching Table Assignment

Specifies the destination for calls across the SIP network.

� The SIP IP Address is the IP Address of the IPCA-U( ) ETU installed in the destination KSU.

Dial Digits = Up to 32 digits (0~9, �, #)

SIP IP Address = 0.0.0.0 ~ 255.255.255.254

IP Address 0.0.0.0 = N/A

Default = Not Assigned

0039

Gain Assignment Used to adjust the voice level when communicating with Elite extensions or when using conference circuits and IPC devices.

� The IPC internally handles the 0 dB exchange.

Intercom Call:Send = -48 to 28 dBReceived = -48 to 28 dBConference Circuit:Send = -48 to 28 dBReceived = 1 dB

Default:Intercom Call (Send) = 0 dBIntercom Call (Received) = -12 dBConference Call (Send) = 1 dBConference Call (Received) = 1 dB

0040E911 (Allow/Deny) Selection Specifies if emergency calls, using

911, are allowed when making calls with an IP telephone.

Allowed/Denied

Default = Denied

Memory Block



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0100

Non-Exclusive Hold Recall Time Selection

Specifies the time that a call, which is on non-exclusive hold, is held before a recall tone is generated.

� When Infinity is selected, the hold recall alarm tone is not generated.

0 = Infinity 4 = 120 sec.1 = 30 sec.5 = 180 sec.2 = 60 sec.6 = 640 sec.3 = 90 sec.

Default = 30 sec.

0101

Exclusive Hold Recall Time Selection

Specifies the time that a call, which is on non-exclusive hold, is held before a recall tone is generated.



Default = 60 sec.

0103

Trunk Call - Transfer Recall Time Selection

Specifies the time that a trunk (external) call, which has been transferred, can go unanswered before a recall tone is generated.



Default = 30 sec.

0202

Howler Tone (Allow/Deny) Selection

Assigns whether howler tone is enabled or disabled when the handset if left off-hook.

� When disabled, no tone is generated if the handset if left off-hook.

Disabled/Enabled

Default = Enabled

0203

Intercom Call - Transfer Recall Time Assignment

Specifies the time that an intercom call (internal) call, which has been transferred, can go unanswered before a recall tone is generated.


000~999 sec. (000 = Infinity)

Default = 30 sec.

0210

Internal/All Call Paging Timeout Assignment

Specifies the time that is allowed for an internal all call page before the timeout occurs and the paging circuit is released.

000~999 sec. (000 = Infinity)

Default = 120 sec.

0211Calling Operator Assignment Assigns the extension that will be

used as the Attendant (dial 0).Extension Number

Default = 300

Memory Block




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0214

Caller ID Scrolling Dialing Pattern Selection

Assigns how the Caller ID Scrolling feature dials the Caller ID number.

Add 1 to the beginning of the numberDial the number unmodifiedDelete the first 3 digits (area code) before dialing.

Default = Dial the number unmodified

0216

Universal Key Duplication Assignment

Specifies if the programming for a universal key on an Attendant Position (station) is automatically duplicated on all other stations.

Enabled/Disabled

Default = Disabled

0217

CO Transfer Ring Pattern and Tone Selection

Assigns the ringing pattern and ringing tone for CO transferred calls.

Ring Patterns:A =B = C = D = E =

Ring Tones:Low, Standard, High

Default:Ring Patterns = D

Ring Tones = Standard

0300

Voice Mail Master Hunt Number Assignment

Specifies a master hunt number for used for quick transfer to voice mail. This memory block is also used to enable the voice mail display in the IP telephone LCD when voice mail sets a message to the IP telephone.

Extension Number

1005

Trunk Name Assignment Specifies the telephone name for the CO/PBX line that is displayed when the CO/PBX Line is seized, or during an incoming call.

� A maximum of 21 alphanumeric characters can be assigned for each trunk. When a trunk is seized or is ringing, the assigned name is displayed on the second line of the telephone LCD.

0~9A~Z and a~z- = ! @ # $ % ^ & � ( ) _ + [ ] { } | \ : ; “ ‘ , . < > ? /

Default = Blank

1006Busy Tone Detection (Allow/Deny) Selection

Specifies if busy tone is used as a disconnect signal for trunks.

No/Yes

Default = Yes

Memory Block



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1008

Trunk Number Assignment Specifies the telephone name for the CO/PBX line that is displayed when the CO/PBX Line is seized, or during an incoming call.

� A maximum of 21 alphanumeric characters can be assigned for each trunk. When a trunk is seized or is ringing, the assigned name is displayed on the second line of the telephone LCD.

0~9- ( ) :

Default = Blank

2000

Attendant (Yes/No) Selection Specifies for each station whether it is an Attendant station with attendant access rights.

� A maximum of two stations can be assigned as attendants.

Non-Attendant/Attendant

Default:Port 1 = AttendantPort 2 = AttendantOther = Non-Attendant

2002HFU (Allow/Deny) Selection Used to enable or disable the

built-in handsfree HFU-U unit for each telephone.

Enabled/Disabled

Default = Enabled

2003

Receive Internal Paging (Allow/Deny) Selection

Specifies for each station whether internal call paging is received.

� Maximum of 30 telephones can be assigned.

Disabled/Enabled

Default = Disabled

2005

Station Intercom Ring Pattern and Tone Selection

Specifies the ring pattern and ring tone (intercom or ring transferred) for each telephone.

Pattern: A, B, C, D, E

Ring Tone:Low, Standard, High

Default:Ring Pattern = BRing Tone = Standard

2007

Incoming Caller ID Display (Allow/Deny) Selection

Assigns telephones that will have the ability to display ANI/Caller ID Indication for incoming CO/PBX calls per CO/PBX line.

� Telephones that are denied Caller ID display will not have the ability to access Caller ID Scrolling.

Denied/Allowed

Default = Allowed

2008

Caller ID Preset Dial Outgoing CO Selection

Assigns on a station-by-station basis the trunk group that is seized for ANI/Caller ID Outgoing Calls.

� Use the ANI/Caller ID Scroll key to access the ANI/Caller ID to be called.

Trunk Access Codes

Default = Blank

Memory Block




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2009Internal Paging Receive Alert Tone Selection

Specifies whether a call alert tone is provided when Internal Paging is used.

Disabled/Enabled

Default = Enabled

2010

Station-to-Code Restriction Dialing Tables Assignment

Specifies which restricted and authorized tables are used for each station in the system.

Restricted Tables:Not UsedTable 1Table 2Both Tables

Authorized Tables:Not UsedTable 1Table 2Both Tables

Default = Not Used (Restricted and Authorized Tables)

2011

Code Restriction No Match (Allow/Deny) Selection

Specifies whether a station that dials a number not found in the restricted or authorized tables is allowed or denied the ability to call.

Deny/Allow

Default = Allow

2012Account Code Entry (Allow/Deny) Selection

Assign to each station the ability to enter account codes when making trunk calls.

Deny/Allow

Default = Deny

2014

Station Name Assignment Assigns names for telephone stations.

� When an internal line rings or is in use, the station number and/or name of the calling party is displayed. The name appears on the telephone LCD. The maximum number of characters that can be displayed is 19.

Alphanumeric Characters

Default = Blank

Memory Block



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2015

Originate Intercom Call Voice/Tone Signal Selection

Specifies whether signal tone or voice is used to signal an intercom call.

� To switch from voice to tone signaling or tone to voice signaling, dial the IP station number and then 1.

� If Voice is selected, callers can voice announce the call and the called party can answer handsfree using Handsfree Answerback.

If Tone is selected, the called party cannot answer handsfree unless the caller dials 1.

Tone/Voice

Default = Voice

2016

Caller ID Name/Number Display Format Selection

Specifies whether the name and/or number associated with Caller ID is displayed on the first line of the LCD.

� If only the name or the number (not both) is available, then it is displayed on the first line regardless of this setting.

Name/Number

Default:Line 1 = NameLine 2 = Number

2017

CO Transfer Ring Pattern and Tone Selection

Specifies the ring pattern and ring tone for CO ring transferred calls.

Pattern: A, B, C, D, E

Tone: Low, Standard, High

Default:Patterns = DTones = Standard

2022

Line Key Name Display Assignment

Specifies the name for each line key of the LCD.

� A default value for each key is automatically set based on the programming specified in Memory Block 9300 - Universal Keys.

Alphanumeric Characters

Line Key Defaults:Not AssignedCO Outside LineTrunk GroupICOICAPICMOTK – External No.OTK – ICM No/Access CodeOTK – Feature Access Code

Memory Block




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2025

Recall Key Assignment Specifies if the Recall key is used to generate a hookflash to access features provided by the outside exchange (Hookflash key) or to abandon a call while retaining the outside line to originate another call (Drop key).

Hookflash Key/Drop Key

Default = Drop Key

2026

Ringing Line Preference Selection

Specifies whether or not each station user can answer incoming ringing CO/PBX calls by going off-hook.

No/Yes

Default = No

3000

Trunk Ring Assignment Specifies which IP telephones will ring in Day and/or Night mode for incoming trunk calls.

� SIP Trunk numbers 1 ~ 12 corresponds to Trunk numbers 65 ~ 76.

Day Mode:No RingRing

Night Mode:No Ring Ring

Default:Day Mode (Attendant) = RingNight Mode (Attendant) = RingDay Mode (Other) = No RingNight Mode (Other) = No Ring

3001

Trunk Ring Pattern and Tone Selection

Specifies the ring pattern and ring tone for trunk calls for each telephone.

� SIP Trunk numbers 1 ~ 12 corresponds to Trunk numbers 65 ~ 76.

Ring Pattern:A, B, C, D, E

Ring Tone:Low, Standard, High

Default:Ring Pattern = ARing Tone = Standard

4100IPC IP Address Assignment Assigns the IP address of the

switch.1.0.0.1 ~ 255.255.255.254

Default = 192.168.0.1

4101IPC Subnet Mask Assignment Assigns the subnet mask of the

switch.0.0.0.0 ~ 255.255.255.254

Default = 255.255.255.0

4102

IPC Router Assignment Assigns the IP address of the device that routes to different networks.

0.0.0.0 ~ 255.255.255.254(0.0.0.0 = N/A)

Default = = 0.0.0.0

Memory Block



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4103

DHCP Client Assignment Specifies if the DHCP client setting is used.

Disable/Enable

Default:IPC = DisableMG = Disable

4105

IPC Host Name Assignment Assigns the host name of the switch.

� The maximum number of alphanumeric characters is 10.

Alphanumeric characters

Default = IPC

4301

Multicast Group Address Assignment

Assigns the multicast group IP address.

� This is a Class D IP address.

IP Address:224.0.0.1 ~ 239.255.255.254Port:R0 ~ 65535

Default:Music on HoldIP Address = 224.0.0.10Port = 5004

All Call PageIP Address = 224.0.0.11Port = 5004

4410

Digit Add/Delete for Networking Assignment

Specifies the number of digits to add/delete from the telephone number sent from a distant system. The digits enable the system to determine whether a call is directed to the local system or a distant system.

Delete Digits = None, 1, 2, or Add

Default:Delete Digits = NoneAdd Digits = Blank

4411

Networking Trunk Group Assignment and Trunk Group Assignment

Assigns the Trunk Group number (including SIP Trunks) used to network one system to another system, using TIE lines or CO/PBX/CTX lines. Specifies up to 10 additional digits when a trunk, in the Trunk group, is seized and the number is dialed.

0 = Not Assigned

101 ~ 132 = Trunk Group 01 ~ 32

505 = SIP Trunk Group 01

Default:Add digits = Blank

4500

IP Station FW Upgrade - TFTP Server IP Address Assignment

Assigns the IP Address of the TFTP server used for downloading the IP telephone firmware.

TFTP:0.0.0.0 ~ 255.255.255.254

FTP:0.0.0.0 ~ 255.255.255.254

Default:TFTP = 192.168.0.1FTP = 192.168.0.1

Memory Block




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4501

F/W Version of IP-R Specifies the IP-R firmware version to be used for download.

� If this version is newer than the currently installed IP-R firmware, the firmware is upgraded.

TFTP:0~9 ( ) .

FTP:0~9 ( ) .

Default:TFTP = (1.00)FTP = (1.00)

4502

Data for File Access of IP-R Specifies the file used for upgrading the IP-R firmware.

Directory:Alphanumeric Characters

File Name:Alphanumeric Characters

Login Name:Alphanumeric Characters

Password:Alphanumeric Characters

Default:Directory = C:\File Name = apph248.hexLogin Name = guestPassword = password

4504

Firmware Version of ITH-2 Specifies the ITH-2 firmware version to be used for download.

� If this version is newer than the currently installed ITH-2 firmware, the firmware is upgraded.

TFTP:0~9 ( ) .

FTP:0~9 ( ) .

Default:TFTP = (1.00)FTP = (1.00)

Memory Block



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4505

Data for File Access of ITH-2 Specifies the file used for upgrading the ITH-2 firmware.

Directory:Alphanumeric Characters

File Name:Alphanumeric Characters

Login Name:Alphanumeric Characters


Default:Directory = C:\File Name = apph248.outLogin Name = guestPassword = password

4600

Media Gateway Reservation Specifies the number of Media Gateway channels between the VoIP stations and the TDM based (legacy) stations on the Electra Elite IPK.

0~8

Default = 1

4601

Media Gateway Trunk Assignment

Assigns trunk numbers to the Media Gateway channels between the VoIP stations and the TDM based (legacy) stations on the Electra Elite IPK.

1~64

Default:MG Channel 1 = 57MG Channel 2 = 58MG Channel 3 = 59MG Channel 4 = 60MG Channel 5 = 61MG Channel 6 = 62MG Channel 7 = 63MG Channel 8 = 64

4700

IP Zone - Vocoder Selection Specifies the Vocoder type (G.711 or G.729a) for conversations between each zone. The choice of the Vocoder type directly affects the voice quality and network traffic throughput.

G.711/G.729a

Default = G.711

4701

IP Zone - Jitter Buffer Assignment

Specifies the average jitter buffer delay time for this data.

� The actual jitter buffer is kept at twice the size of the average jitter buffer delay time.

G.711 (Average):0 ms.~125 ms.

G.729a (Average):0 ms.~125 ms.

Default:G.711 (Average) = 100 ms.G.729a (Average) = 100 ms.

Memory Block




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4702

IP Zone - RTP Packet Size Assignment

Specifies the RTP packet size (payload size).

� Packet size is expressed in milliseconds. This data in milliseconds is equivalent to voice data that is packetized and sent as VoIP packets using the RTP protocol.

G.711:2.20 ms., 3.30 ms., 4.40 ms.

G.729a:2.20 ms., 3.30 ms., 4.40 ms., 5.50 ms., 6.60 ms.

Default:G.711 = 30 ms.G.729a = 30 ms.

4703

IP Zone - RTP TOS Assignment

Specifies the TOS (Type of Service) field to be used on the RTP packets that are transmitted from the Media Gateway or the IPC system.

� Usually network administrators assign the TOS usage based on different QoS (Quality of Service) implementations (e.g., DiffServ or other precedences in the network).

0~255

Default = 192

4704

IP Zone - Megaco TOS Assignment

Specifies the TOS (Type of Service) field to be used on packets that are transmitted from the Media Gateway or the IPC system.

� Usually network administrators assign the TOS usage based on different QoS (Quality of Service) implementations (e.g., DiffServ or other precedences in the network).

Zone 1, Zone 2, Zone 3, Zone 4,Zone 5, Zone 6, Zone 7 or Zone 8

Default = Zone 1

4705

IP Zone - Station Zone Assignment

Specifies the Zone Number, on a station-by-station basis, for adaptive voice quality.

Zone 1, Zone 2, Zone 3, Zone 4,Zone 5, Zone 6, Zone 7 or Zone 8.

Default = Zone 1

4707

Trunk Gain Assignment Specifies the mode used to adjust the voice level between the Electra Elite IPK and the IPC system.

� The IPC handles the Db exchange.

Analog Trunk (TDM to VoIP):-48 ~ 28 dB

Analog Trunk (VoIP to TDM):-48 ~ 28 dB

Digital Trunk (TDM to VoIP):-48 ~ 28 dB

Analog Trunk (VoIP to TDM):-48 ~ 28 dB

Default = 0 (No Gain)

Memory Block



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5000

SMDR Incoming/Outgoing Print Selection

Specifies what is recorded for Station Message Detail Recording (SMDR).

No SMDRIncoming CallsOutgoing CallsAll Incoming and Outgoing Calls

Default = No SMDR

5001SMDR HTML Report (Allow/Deny) Selection

Specifies if SMDR data can be accessed as an HTML page within the system.

Disabled/Enabled

Default = Disabled

5002

SMDR E-Mail Threshold Assignment

Assigns whether e-mail is used for sending SMDR data.

� E-mail is not used for sending SMDR data if this assignment is set to 0. If this assignment is set to 1~449, e-mail is used to send this data when the number of SMDR data records reaches this value.

0 = Disable 1~449 = Enable (E-mail is transmitted when the number of stored SMDR records reaches this value)

Default = 0

5003

SMDR E-Mail Destination Address Assignment

Specifies the e-mail address where the SMDR reports are sent.

� A maximum of 128 characters can be entered for the e-mail address. E-mail address format: [email protected]

E-Mail Address

Default = Blank

5004

SMDR E-Mail from Address Assignment

Specifies the e-mail address from which the SMDR records are sent.

� A maximum of 128 characters can be entered for the e-mail address. E-mail address format: [email protected]

E-Mail Address

Default = Blank

5005

SMDR SMTP Server Address Assignment

Specifies the IP Address of the SMTP server used when sending SMDR reports via e-mail.

0.0.0.0~255.255.255.255(0.0.0.0 = Not Applicable)

Default = 0.0.0.0

5010

Trunk Number for LCD/SMDR Indication

Specifies, for each trunk in the system, the trunk numbers that are displayed in the telephone LCD when using SMDR and PC programming.

Trunk 01 ~ 64


Memory Block




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5100

PC Programming Administrator Account Assignment

Assigns the user name and password to each administrator account that is used by PC programming.

There are three levels of administrator accounts:

� Manufacturer - This mode gives the user access to all system data and system features. This level is used for technician’s at the manufacturing site.

� System Administrator A - This mode is used as the primary account for installers. It is intended for persons with an expert working knowledge of the system.

� System Administrator B - This mode is used for a secondary administrator of the system.

Manufacturer (MF)

System Administrator A (SA)

System Administrator B (SB)

Default:System Administrator AUser Name = adminPassword = password

System Administrator BUser Name = adminbPassword = password

5101

PC Programming User Account Assignment

Assigns accounts for each telephone in the system. These accounts are used by individual telephone users to program data specific to their telephone (e.g., Speed Dial and Universal Keys).

� Each telephone that is connected to the system is assigned a user account.

User Name:Alphanumeric Characters


Account Status:Disabled/Enabled

Default:User Name = Telephone Extension NumberPassword = PASSWORDAccount Status = Enabled

5102

PC Programming Automatic Logout Interval

Assigns the time interval that an inactive web-based PCPro session is automatically logged out.

1 Day, 5 min., 10 min., 15 min,20 min., 25 min., 30 min.

Default = 15 min.

5103

MG PC Programming URL Specifies the IP address for gaining access to the PC programming for the Media Gateway (MG ETU) board.

� Click “GO” to jump to the PC Programming for the MG ETU.

1.0.0.1~255.255.255.254


Memory Block



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5104

PC Programming Administrator Contact Details

Specifies the contact information for the system administrator.

Name:50 Alphanumeric Characters

Telephone:30 digits

E-Mail:50 Alphanumeric Characters

Web Site:128 Alphanumeric Characters

Default:Name = BlankTelephone = BlankE-Mail = BlankWeb Site = Blank

5105

Memory Block Access Level Selection

Assigns an access level for each memory block in the system.

� When access levels are assigned, users with that access level or higher access levels can program the memory block (e.g., a memory block assigned an access level of SA can also be programmed by users with access level MF and DEV).

All memory blocks are assigned System Administration (SA) by default.

9200

Speed Dial - System Assignment

Assigns system-wide speed dial numbers that are common to all telephones.

� A maximum of five speed dials can be nested.

Number:Maximum of 25 alphanumeric characters0~9 � # P (Pause) F (Hookflash)[ ] (used for nested dialing)

Name:Maximum of 16 alphanumeric characters.

9300

Universal Keys Assigns universal keys for telephones.

Not AssignedCO (1~64)FA Key 1~32)Trunk Group (1~32)ICM Key iCap Key (1~60)

Default:LK01 ~ LK08 = C01 ~ C08LK09 ~ LK32 = Not Assigned

Memory Block



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Programming Example Chapter 6

SECTION 1 GENERAL

This chapter provides a detailed programming example for a simple system with an IPCA( )-U( ) ETU and an MG(8)-U( ) ETU installed.

SECTION 2 SYSTEM CONFIGURATION

For this example, the following system configuration will be used.

It is assumed that the system was defaulted (first power on) with the following ETUs installed.

Card Interface Slot Assignment (Memory Block 7-1)

Legacy Stations = 100 ~ 107

IP Stations = 300, 301 and 302

SlotCard Type During 1st

Power OnPorts

1 ESI(8)-U10 ETU Station 1 ~ 8

2 COI(8)-U10 ETU Trunks 1 ~ 8

3 None N/A

4 None N/A

5 None N/A

6 None N/A

7 IPCA( )-U10 ETU (Refer to Note) N/A

8 MG(8)-U10 ETU Trunks 9 ~ 16

0A MIFM-U10 ETU N/A

� The IPCA( )-U10 ETU is NOT assigned in system programming - Memory Block 7-1 (Card Interface Slot Assignment).

6 - 2 Programming Example

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SECTION 3 SYSTEM OUTLINE DIAGRAM

The following system outline illustrates the system layout used in this example.

� The IPCA( )-U( ) ETU has it own feature set. However, some features can be assigned to use resources from the CPUI( )-U( ) ETU/CPUB( )-U( ) ETU (Legacy system).

� When the CPUI( )-U( ) ETU/CPUB( )-U( ) ETU is assigned to control features for the IPC IP phones, the maximum station port capacity for the legacy system is reduced by the number IPC IP phones in groups of four.

SECTION 4 CPUI/CPUB ETU PROGRAMMING ASSIGNMENTS

This section describes the programming assignments for the Legacy (Electra Elite IPK) system.

Figure 6-1 IPK IP System Outline

CPUI MG IPC ESI

Selected Features

Peer to Peer

LAN

Up to 120 Phones Plus Up to 30 IP Phones

Total 150 Phones *

Pure IP CPU Support

Digital (Legacy) Phones



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4.1 Digital Trunk Assignments

4.2 Numbering Plan Assignment

4.3 Closed Numbering Plan - Using Closed Number Blocks

Legacy (Electra Elite IPK) System

M.B. 7-1 (Card Interface Slot Assignment)

1. Select Cabinet 1, Slot 7

2. Assign Page 5, LK 3 [MG(8)-U( )] (Default)

M.B. 3-03 (Trunk-to-Trunk Group Assignment)

1. Trunks 9~16

2. Assign T.G. 20


M.B. 1-2-03 (2-, 3-, or 4-Digit Station Number Selection)

LK 2: 3-Digit (Default)

M.B. 1-1-46 [Access Code (1-Digit) Assignment]

Access Code 1 = 001 (Station Number – Default)

Access Code 2 = 001 (Station Number – Default)

M.B. 4-10 (Station Number Assignment)

All Ports = 1XX (Default)


M.B. 1-1-46 [Access Code (1-Digit) Assignment]

Access Code 3 = 401 (Closed Number Block 1)

M.B. 1-1-49 (Networking Trunk Group/Route Advance Assignment)

Block 01 = 120 (Trunk Group 20)

M.B. 1-1-50 (CO/PBX Outgoing Digit Add Assignment)

Block 01 = Add 3


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4.4 Tandem Connections

4.5 Line Key Assignments

SECTION 5 IP CONNECTIONS AND PROGRAMMING ASSIGNMENTS

This section describes connection to the IP system and associated programming assignments.

Confirm the IPCA( )-U( ) ETU is installed in Slot 7 and the APP1 (Green) LED is ON and the MG(8)-U( ) ETU is installed in Slot 8 and the D12 (LIVE) LED is flashing.


M.B. 1-8-08 [Class of Service (Station) Feature Selection 2]

1. Class 00

2. 2. Assign, Page 3, LK 5 On = Allow

M.B. 3-04 (Trunk-to-Trunk Transfer Yes/No Selection)

1. Trunks 1~16

2. Assign LK 2 (Yes)

M.B. 4-17 (Station to Class of Service Feature Assignment)

1. Station Ports 01 & 02

2. Table #1 = 00 (Service Class 00 – Default)

3. Station Ports 03 ~ 08


5. Station Ports 01 ~ 08



M.B. 4-12 (Line Key Selection for Telephone Mode)

1. All Station Ports

2. Assign Line Keys a follows:

Line Key 13 = CAP 00-01






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5.1 IPCA( )-U( ) ETU Connections

Connect the IPCA( )-U( ) ETU, the MG(8)-U( ) ETU, the PC (to be used for programming) and the IP stations (ITH-16D-2 telephones) to a HUB using Ethernet cables as illustrated in Figure 6-2 IPCA( )-U( ) ETU Connection.

� AC-R UNITs (AC adapters) are required for each ITH-16D-2 telephone if in-line power or power over the Ethernet, is not provided.

� The ITH-16D-2 telephones display “Searching DHCP..” and intermittently display “DHCP SERVER DOWN” followed by “ENTER PASSCODE FOR MANUAL CFG”.

Figure 6-2 IPCA( )-U( ) ETU Connection

CPUI MG IPC ESI

LAN


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5.2 PC Setup

Set your PC so that it is statically assigned IP address192.168.0.99 and subnet mask 255.255.255.0 to ensure it is in the same network as the IPCA( )-U( ) ETU. The IPCA( )-U( ) ETU Default IP Address is: 192.168.0.1.

The following screens are from a PC with Windows XP Professional. The look can vary, depending on the operating system used.

1. Access the Control Panel.

Figure 6-3 Control Panel



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2. Double click on Network Connections.

Figure 6-4 Network Connections


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3. Double click on Local Area Connection.

Figure 6-5 Network Connections Screen



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4. Click Properties on the Local Area Connection Status screen.

Figure 6-6 Local Area Connection Status Screen


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5. Click Internet Protocol (TCP/IP) and then click Properties on the Local Area Connection Properties screen.

Figure 6-7 Local Area Connection Properties Screen



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6. On the Internet Protocol (TCP/IP) Properties screen, click Use the following IP address and for IP Address enter 192.168.0.99. For the Subnet mask, enter 255.255.255.0. Click OK.

Figure 6-8 Internet Protocol (TCP/IP) Properties Screen


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7. On the Local Area Connection Properties Screen, click Close.

Figure 6-9 Local Area Connection Properties Screen - Close



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8. Click Close on the Local Area Connection Status screen.

Figure 6-10 Local Area Connection Status Screen - Close


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9. On the Network Connections window, click X to close the window.

Figure 6-11 Network Connections Window - Close



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10. Open Internet Explorer (Version 5 or higher) on the PC and point to address 192.168.0.1 by typing it in the Address navigation bar. Click Go or press Enter on your computer keyboard.

� Internet Explorer must not use any Proxy settings.

Figure 6-12 Internet Explorer - IPCA( )-U( ) ETU IP Address


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11. The IPCA( )-U( ) ETU Login screen appears.

Figure 6-13 IPCA( )-U( ) ETU Login Screen



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5.3 IPCA( )-U( ) ETU Login and Programming

This section explains how to login, how to configure the system and make assignments.

1. Login using the following information and click .

Default Login ID = admin (lowercase)

Default Password = password (lowercase)

Figure 6-14 IPCA( )-U( ) ETU Login Screen - Entering User Name and Password


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2. On the Main Menu screen, click the System Configuration icon.

Figure 6-15 IPCA( )-U( ) ETU Main Menu Screen - System Configuration



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3. On the System Configuration screen, assign the following and click .

(Refer to Figure 6-16 IPCA( )-U( ) ETU System ConfigurationAssignments.)

IPC System - System Configuration Assignments

4103: DHCP Client Assignment

IPC = Disable (Default)

4100: IPC IP Address Assignment �

192.168.0.100

4101: IPC Subnet Mask Assignment �

255.255.255.0 (Default)

4102: IPC Router Assignment

0.0.0.0 (Default)

4105: IPC Host Name Assignment

mgc (Default)

5103: MG PC Programming URL ��

192.168.0.2 (Default)

� Actual settings should be provided by the network administrator.�� The “MG PC Programming URL” is assigned during MG Configuration Assignments.


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4. The following message appears. Click OK.

Figure 6-16 IPCA( )-U( ) ETU System Configuration Assignments

Figure 6-17 System Reset Message



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5. On the Main Menu screen, click on the Initialize icon.

Figure 6-18 IPCA( )-U( ) ETU Main Menu – Initialize


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6. When the Initialize screen is displayed, click on the 2nd Initialize icon.

Figure 6-19 Initialize Screen



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7. Wait for the APP1 (Green) LED to turn ON, then click on the word here on the Warning screen.

� The 8-channel LEDs on the IPC( )-U( ) ETU remain ON (red). This is because the IPC and MG IP assignments do not match.

� Resetting the IPC( )-U( ) ETU also updates the settings using the following procedure:

1. Move the SHUT DOWN switch to the SHUT DOWN position.

2. Wait for the SHUT DOWN LED to turn ON (red).

3. Move the SHUT DOWN switch to the RUN position.

4. Wait for the APP1 (green) LED to turn ON.

� To reconnect the IPC( )-U( ) ETU, use IP Address 192.168.0.100 in the Address navigation bar of Internet Explorer. Refer to Figure 6-21 Internet Explorer Screen - IP Address for IPC( )-U( ) ETU.

Figure 6-20 Warning Screen


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Figure 6-21 Internet Explorer Screen - IP Address for IPC( )-U( ) ETU



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5.4 MG(8)-U10 ETU Login and Programming

This section explains how to login, how to configure the system and make assignments for the MG(8)-U10 ETU.

1. Open Internet Explorer (version 5 or higher) on your PC and point to IPAddress 192.168.0.2 by typing it in the Address navigation bar.

� Internet Explorer must not use any proxy settings.

Figure 6-22 Internet Explorer Screen - IP Address for MG(8)-U10 ETU


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2. Login using the following information and click Login.



Figure 6-23 MG(8)-U10 ETU Login Screen - Entering User Name and Password



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3. On the Main Menu screen, click Express Setup.

4. On the Express Setup screen, assign the following system configuration assignments. (Refer to Figure 6-25 MG(8)-U10 ETU Express Setup Screen - Update.)

Figure 6-24 MG(8)-U10 ETU Main Menu Screen - Express Setup

IPC System - System Configuration Assignments

IP Address

192.168.0.101

Subnet Mask

255.255.255.0

Router Address

0.0.0.0

IPC Address

192.168.0.100

� Actual settings should be provided by the network administrator.


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5. On the Express Setup screen, click Update after entering the assignments.

6. When the following confirmation message appears, click OK.

Figure 6-25 MG(8)-U10 ETU Express Setup Screen - Update

Figure 6-26 MG(8)-U10 ETU Express Setup - Update



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7. When the MG Login screen appears, login again using the following information and click Login.



Figure 6-27 MG(8)-U10 ETU Login Screen - Entering User Name and Password


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8. On the Main Menu screen, click Reset.

Figure 6-28 MG(8)-U10 ETU Main Menu Screen - Reset



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9. On the Reset screen, click Reset Now.

Figure 6-29 MG(8)-U10 ETU Reset Screen


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10. On the confirmation screen, click OK.

Figure 6-30 MG(8)-U10 ETU Confirmation Screen



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11. The following informational screen appears.

Figure 6-31 MG(8)-U10 ETU Informational Screen - Rebooting System


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12. After the count down (MG Reboot is complete), the MG Login screen appears.

� Notice the new IP Address is automatically updated in the Address navigation bar of Internet Explorer.

� The 8-channel LEDs on the IPC( )-U( ) ETU will be OFF. This indicates that that the IPC and MG IP assignments match.

Figure 6-32 MG(8)-U10 ETU Login Screen - New IP Address



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5.5 IP Station Setup

Before setting the parameters described in this section, confirm that the LAN ports for the ITH16D-2 telephones are connected to the network and that the AC-R Units are plugged into the power units.

� The ITH-8D/16D-2 and/or IP-R(IPK) Adapter automatically attempts to locate the DHCP server when powered up. Wait until the server lookup timeout and the message “DHCP Server is Not Found” message are displayed on the telephone before you begin programming.

1. Press UNJLto enter IP telephone programming mode using the first IP telephone (station assigned as Extension 300). The telephone displays the following:

1st Row Displays 1. Network Settings

2nd Row Displays 2. MGC IP Address

2. Press A for Network Settings.

1st Row Displays 1. DHCP Mode

2nd Row Displays 2. IP Address

3. Press A for DHCP mode.

1st Row Displays 1. DHCP Disable

2nd Row Displays 2. DHCP Enable - Flashing (Current Setting)

4. Press A for DHCP Disable.

1st Row Displays 1. DHCP Disable -Flashing (Current Setting)

2nd Row Displays 2. DHCP Enable

5. Press V(SET softkey).



6. Press B for Terminal IP Address.

1st Row Displays IP Adr? ______0.___0.___0.___0

2nd Row Displays Use “*” For.

6 - 36

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7. Enter IP Address 192.168.0.1 (IP Address assigned for the IP station).

1st Row Displays IP Adr? ___192.168.__0.__1





9. Press V(DOWN softkey).

1st Row Displays 1. IP Address

2nd Row Displays 2. Subnet Mask

10. Press C for Subnet Mask.

1st Row Displays Subnet? ___255.__0.__0.__0


11. Enter Subnet Mask 255.255.255.0 (Subnet Mask assigned for the IP station).

1st Row Displays Subnet? ___255.255.255.__0





13. Press V(PREV softkey).



14. Press B for MGC IP Address.

1st Row Displays MGC IP? ___0.__0.__0.__0




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15. Enter IP Address 192.168.0.100 (IP Address assigned for the IPCA( )-U( ) ETU).

1st Row Displays IP Adr? ___192.168.__0.100





17. Press V(DOWN softkey).

1st Row Displays 1. MGC IP Address

2nd Row Displays 2. Extension Number

18. Press C for Extension Number.

1st Row Displays EXNT? _______________200

2nd Row Displays 0 is automatic

19. Press CKK for Extension Number.

1st Row Displays EXNT? _______________300

2nd Row Displays 0 is automatic




21. Press V(SAVE softkey). The station should initialize



The station should initialize.

22. PressP. Dial tone should be heard and 300 should be displayed as the extension number in the telephone LCD.

23. Repeat the above steps for the remaining IP stations using different IP Addresses (192.168.0.1, 192.168.0.2 - refer to step 7. on page 6-36) and different extension numbers (301, 302 - refer to step 19. on page 6-37) for each station.

6 - 38

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5.6 IPCA( )-U( ) ETU IP Station Setup

This section explains how to login and use WebPro to setup IP stations for the IPCA( )-U( ) ETU.

1. Login using the following information and click .



Figure 6-33 IPCA( )-U( ) ETU Login Screen - Entering User Name and Password



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2. On the Main Menu screen, click the Telephone Setup icon.

3. On the Telephone Setup screen, assign the following and click .

Figure 6-35 Telephone Setup Screen - Universal Key Assignments showUniversal Key Assignments for 300 extensions. The assignments madein this example allow IP Stations 300~302 to call Legacy Stations100~107.

Figure 6-34 IPCA( )-U( ) ETU Main Menu Screen - Telephone Setup

IPC System - Telephone Assignments

9300: Universal Keys

Extension 300Key 01 = Outside Line 1Key 02 = Outside Line 2Key 03 = Outside Line 3Key 04 = Outside Line 4Key 05 = iCAP 1Key 06 = iCAP 2Key 07 = Not AssignedKey 08 = Not Assigned



6 - 40

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4. Program any features of the IPCA( )-U( ) ETU as required.

Figure 6-35 Telephone Setup Screen - Universal Key Assignments


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SIP Trunk Programming Example Chapter 7

SECTION 1 GENERAL

This chapter describes how to set up SIP trunks between two systems, each having an IPCA( )-U( ) ETU and an MG(8)-U( ) ETU installed.

SECTION 2 IPK KSU PROGRAMMING

For this example, the chart below indicates the IP addresses that are assigned to the IPCA( )-U( ) ETU and MG(8)-U10 ETU, the extension numbering and appropriate memory block assignments.

System A System B

IPCA( )-U( ) ETU = 172.19.1.10 IPCA( )-U( ) ETU = 172.18.1.10

MG(8)-U10 ETU = 172.19.1.11 MG(8)-U10 ETU = 172.18.1.11

Extension Numbering:Legacy (Electra Elite IPK) Telephones = 10xxIP Telephones = 11xx

Extension Numbering:Legacy (Electra Elite IPK) Telephones = 20xxIP Telephones = 21xx

Legacy System Memory Block Assignments Legacy System Memory Block Assignments

MB 1-1-4710 = 00111 = 40120 = 40221 = 403

MB 1-1-4710 = 40211 = 40320 = 00121 = 401

MB 1-1-4901 = 11002 = 11003 = 110

MB 1-1-4901 = 11002 = 11003 = 110

MB 1-1-5001 = 1102 = 2003 = 21

MB 1-1-5001 = 2102 = 1003 = 11

MB 3-0301 ~ 08 = TG10

MB 3-0301 ~ 08 = TG10

7 - 2 SIP Trunk Programming Example

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SECTION 3 IPCA( )-U( ) ETU PROGRAMMING

The example below show assignment for System A. System B has similar programming assignments.

To make these assignments:

1. On the Wizards screen, click Flexible Numbering Plan.

2. Under the 0019: 2-, 3- or 4-Digit Station Number selection heading, choose the appropriate number of digits for your numbering plan. In this example, it is 4-Digit.

Figure 7-1 Wizards



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3. Click Access Code (1-Digit) Assignment to access the next memory block assignments. Since our example uses the 4-digit numbering plan, you will need the clear the 1-digit access codes for Dial Digits 1, 2 and 3.

Figure 7-2 2-, 3- or 4-Digit Station Number Selection

Figure 7-3 Access Code (1-Digit) Assignment


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4. Click Access Code (2-Digit) Assignment to access the next memory block assignments.

Access code programming for the IPCA( )-U( ) ETU is similar to access code programming for the KSU. In this example, the following are assigned:

10 = 00211 = 00120 = 40121 = 402

Figure 7-4 Access Code (2-Digit) Assignment



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5. On the Wizards screen, click SIP Networking. (Refer to Figure 7-1 Wizards on page 7-2.)

Under the 4410: Digit Add/Del for Networking Assignment heading, make the appropriate selections for your system.

Figure 7-5 Digit Add/Del for Networking Assignment


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6. Click on Networking Trunk Group Assignment and Trunk Group Assignment. In this example, the following assignments are entered:

� Trunk Group Number 505 is new and is used to indicate SIP Trunk access.

Closed Numbering

Block

Trunk Group Number

Add Digits

01 505 20

02 505 21

Figure 7-6 Networking Trunk Group Assignment and Trunk Group Assignment



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7. Click on SIP IP Address Matching Table Assignment. This screen allows you to indicate the destination for calls across the SIP network. The SIP IP Address is the IP Address of the IPCA( )-U( ) ETU in the destination KSU. In this example, the following assignments are entered:

20 = 172.18.1.1021 = 172.18.1.10

Figure 7-7 SIP IP Address Matching Table Assignment


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Access Codes Chapter 8

The table in this chapter provides a list of the access codes that are used in the IPC system.

DefaultFunction Number

Function Name(IPC Station)

7,8 0 Not Used

3 1 Station Number (IPC side)

1,2 2 Station Number (New KTS side)

- 3 Through Mode (New KTS side)

- 4~23 Not Used

43 24 Call Forward Busy/No Answer Toggle Set

- 25~27 Not Used

49 28 Cancel Call Forward ALL/B/NA

- 29 Not Used

41 30 Call Forward All Toggle Set

- 31~62 Not Used

63 63 Specified Trunk Access (1-digit)

- 64 Specified Trunk Access (2-digit)

- 65~80 Not Used

59 81 All Call Page (*1)

- 82 System I.D. Number for Tie Line Networking (*2)

- 83~100 Not Used

9 101 Trunk Group 01

- 102 Trunk Group 02




8 - 2 Access Codes

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- 109~175 Trunk Group 02~32

0 176 Attendant Call

- 177~304 Not Used

- 401~416 Closed Number Block 1~16 (*2)

- 417~432 Closed Number Block 17~32 (*2)

- 433~504 Not Used

- 505 SIP Trunk Group 01 (*2)

(*1) The All Call Page feature allows paging to all stations that are only connected to the IPC system and not to the External Paging Speaker.

(*2) Developer Mode = UsedManufacturer Mode = Not UsedSystem Admin A Mode = Not UsedSystem Admin B Mode = Not Used

DefaultFunction Number

Function Name(IPC Station)


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Music on Hold Chapter 9

SECTION 1 INTRODUCTION

Music on Hold (MOH) can be provided to the IPC system using .wav files. This chapter provides the instructions for converting the .wav file to an IPC proprietary Music on Hold format. Once the file has been converted, it can be uploaded to the IPC system to be used as Music on Hold.

SECTION 2 CONVERTING A .WAV FILE TO MOH SOUND FILE

A .wav file can be converted to a sound file that the IPC system can use as the Music On Hold. The conversion software is included with the IPCA( )-U( ) ETU.

2.1 Installing the G729a Encoder Software

Install the G729a Encoder software on your PC. The software is included on the CD that is shipped with the IPCA( )-U( ) ETU. The installation wizard will guide you through the installation process.

You are solely responsible for obtaining all licenses necessary to transmit or broadcast any copyrighted works via the Music on Hold ("MOH") feature of this telecommunications system; and for complying with all applicable copyright and other intellectual property right laws when utilizing the MOH feature. NEC Unified Solutions, Inc. disclaims any and all liability arising out of Your failure to obtain any necessary licenses or use of the MOH feature in contravention of applicable law.

9 - 2 Music on Hold

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2.2 Converting a .wav File

After installing the G729a Encoder software, launch the converter program.

The G729a Encoder conversion screen is displayed.

To convert a sound file:

Beside the Source option, select the location of the .wav file that you want to convert.

Beside the Destination option, select the location where the converted .wav file will be stored.

In the check box beside VRS Header, click to select (a check mark appears).

Click the Encode button to begin the file conversion process.

Figure 9-1 G729a Encoder Conversion Screen



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Once the file has been successfully converted, a message box is displayed indicating the conversion has succeeded.

SECTION 3 UPLOADING THE MOH SOUND FILE

After the file has been converted, it must be uploaded into the IPC system memory. The file is uploaded to the IPC system using IPC PCPro (web-based HTML IPCA programming interface).

3.1 Logging into PCPro

In order to upload the converted MOH sound file, you will need to log into the IPC system PCPro. PCPro allows you access to your network and program the IPC system Music on Hold feature.

You will need to start your Internet Explorer from a PC that is connected to the same network as the IPCA( )-U( ) ETU.

Enter the IPCA( )-U( ) ETU IP Address (default: 192.168.0.1) in the address link of your browser.

Figure 9-2 G729a Encoder Successful Completion

9 - 4 Music on Hold

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Once you have launched PCPro, the Login page is displayed.

To login:

5. On the Login screen, enter the Login ID and password. (Note that the ID and password are case sensitive.)

� Default Login ID = admin

� Default Password = password

6. Click . The main menu is displayed.

Figure 9-3 PCPro Login Screen



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3.2 Uploading the Music On Hold File

Once logged into the system, the main menu is displayed.

To access the Upload screen:

Click on the Upload icon (located on the left side of the main menu).

Figure 9-4 Main Menu

9 - 6 Music on Hold

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The Upload screen is displayed.

To upload the converted file:

Select the file to be uploaded by clicking on the Browse button and locating the converted file.

� The file extension for the converted .wav file will be .g729a.

Click on the Music On Hold Upload icon.

Figure 9-5 Music On Upload Screen



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Once the file has been successfully uploaded, the Upload Succeeded message is displayed.

The uploaded sound file is now available to be used as your Music On Hold source.

Figure 9-6 Upload Succeeded Message Box

9 - 8 Music on Hold

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Glossary Chapter 10

Terms listed in the following table are used in this manual as well as terms and definitions that may be helpful in understanding the IPC system.

Term Definition

Bandwidth Bandwidth typically indicates how much information can be carried in a given time period (usually a second) over a wired or wireless communications link. For example, a link with a broad bandwidth - that is, a broadband link - is one that may be able to carry enough information to sustain the succession of images in a video presentation.

CODEC CODer/DECoder or COpression/DECompresson. A microprocessor chip is used to convert voice signals from analog to digital signals. The digital signals are then converted back to analog signals so they can be heard and understood by the human ear.

DHCP Dynamic Host Configuration Protocol provides a framework for passing configuration information to hosts on a TCP/IP network.

Dynamic Host Configuration Protocol

See DHCP.

File Transfer Protocol See FTP.

FTP File Transfer Protocol is a standard Internet protocol. It is the simplest way to exchange files between computers on the Internet. Like the Hypertext Transfer Protocol (HTTP), which transfers displayable Web pages and related files, and the Simple Mail Transfer Protocol (SMTP), which transfers e-mail, FTP is an application protocol that uses the Internet's TCP/IP protocols. FTP is commonly used to transfer Web page files from their creator to the computer that acts as their server for everyone on the Internet. It's also commonly used to download programs and other files to your computer from other servers.

See also TCP.

10 - 2 Glossary

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Gateway A gateway provides entrance and exit into a communications network. In technical terms, a gateway is an electronic repeater device that intercepts and steers electrical signals from one network to another. A gateway includes a signal conditioner which filters out unwanted noise and controls characters. In data networks, a gateway normally has a node on both networks to connect two otherwise incompatible networks. As an example, PC LAN users may need a gateway to gain access to a mainframe computer since the mainframe does not speak the same language (protocols) as the PCs on the LAN. In this case, a gateway on a data network performs code and protocol conversions.

See also LAN, Media Gateway and Network.

Internet The Internet is a collection of networks whose users communicate with each other. Each communication carries the address of the source and destination networks and the particular machine within the network associated with the user or host computer at each end. This address is called the IP address.

See also Network and IP Address.

Internet Protocol The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Each computer (known as a host) on the Internet has at least one IP address that uniquely identifies it from all other computers on the Internet. When data is sent or received (e.g., an e-mail or a Web page), the message is divided into little chunks called packets. Each of these packets contains both the sender's Internet address and the receiver's address. Any packet is sent first to a gateway computer that understands a small part of the Internet. The gateway computer reads the destination address and forwards the packet to an adjacent gateway that in turn reads the destination address and so forth across the Internet until one gateway recognizes the packet as belonging to a computer within its immediate neighborhood or domain. That gateway then forwards the packet directly to the computer whose address is specified.

See also Gateway, Internet, IP Address and Packet.

IP Address Internet Protocol Address is typically a 32-bit number that identifies each sender or receiver of information that is sent in packets across the Internet. When an HTML page is requested or an e-mail is sent, the Internet Protocol part of TCP/IP includes the sender’s IP address in the message (actually, in each of the packets if more than one is required) and sends it to the IP address that is obtained by looking up the domain name in the Uniform Resource Locator that was requested or in the destination e-mail address. At the other end, the recipient can see the IP address of the Web page requestor or the e-mail sender and can respond by sending another message using the IP address it received.

An IP address has two parts: the identifier of a particular network on the Internet and an identifier of the particular device (which can be a server or a workstation) within that network. On the Internet itself - that is, between the router that move packets from one point to another along the route - only the network part of the address is looked at.

See also Packet, TCP and Router.

Term Definition



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Jitter Buffer A jitter buffer is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly spaced intervals. Variations in packet arrival time, called jitter, can occur because of network congestion, timing drift, or route changes. The jitter buffer, which is located at the receiving end of the voice connection, intentionally delays the arriving packets so that the end user experiences a clear connection with very little sound distortion. There are two kinds of jitter buffers, static and dynamic. A static jitter buffer is hardware-based and is configured by the manufacturer. A dynamic jitter buffer is software-based and can be configured by the network administrator to adapt to changes in the network's delay.

See also Network and Packet.

LAN Local Area Network is a short distance data communications network . LANs are used to link computers and peripheral devices (such as printers) together under standard control.

See also Network.

Local Area Network See LAN.

Media Gateway A media gateway is any device, such as a circuit switch, IP gateway, or channel bank that converts data from the format required for one type of network to the format required for another.

See also Gateway.

Network In information technology, a network is a series of points or nodes interconnected by communication paths. Networks can interconnect with other networks and contain subnetworks.

Packet A packet is the unit of data that is routed between an origin and a destination on the Internet or any other packet-switched network.

QoS Quality of Service is the idea that transmission rates, error rates, and other characteristics can be measured, improved, and, to some extent, guaranteed in advance on the internet and in other networks. QoS is particularly important to ensure continuous transmission of high-bandwidth video and multimedia information.

Quality of Service See QoS.

Real Time Control Protocol See RTCP.

Real Time Protocol Packet See RTP Packet.

Router When used on the Internet, a router is a device or computer software that determines the next network point to which a packet should be forwarded toward its destination. A router is connected to at least two networks and decides which direction to send each information packet based on the state of the networks to which it is connected. A router is located at any gateway (where one network meets another), including each Internet point-of-presence. A router is often included as part of a network switch.

See also Gateway and Network.

Term Definition

10 - 4 Glossary

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RTCP Real Time Control Protocol is the companion protocol to RTP and allows monitoring of the data delivery in a manner scalable to large multicast networks, and provides minimal control and identification functionality.

See also RTP Protocol.

RTP Packet Real Time Protocol packets include relative time-stamping information that may differ both in time base and time increment for different source streams coming even from several applications running on one client computer.

See also RTP Protocol.

RTP Protocol Real Time Protocol supports transporting real-time data like interactive voice and video over packet switched networks.

The various services offered by RTP include payload type identification, sequence numbering, time stamping and delivery monitoring. RTP can sequence those packets, which arrive out of order at the receiving end. The sequence number can also be used to identify the lost packets. Time stamping is used for the proper play out of the media. The data arriving is continuously monitored by RTCP, which informs the RTP layer to adjust it’s coding and transmission parameters for the proper delivery of the data. For example if the RTCP layer detects severe packet loss, it may inform the RTP layer to slow down the rate of transmission.

See also TCP and RTCP.

SMDR Station Message Detail Recording, also called telephone call accounting. In the Electra Elite IPK system and MIFM-U( ) ETU is used to provide detailed outside call records of the system telephone usage. This provides cost control by identifying telephone users, trunk usage and digits dialed.

Station Message Detail Recording

See SMDR.

Subnet A subnetwork (subnet) is an identifiably separate part of an organization's network. Usually, a subnet represents all the machines at one geographic location, in one building, or on the same local area network. When an organization's network is divided into subnets it allows the network to be connected to the Internet with a single shared network address. Without subnets, an organization could get multiple connections to the Internet, one for each of its physically separate subnetworks, but this would require an unnecessary use of the limited number of network numbers the Internet has to assign. It would also require that Internet routing tables on gateways outside the organization would need to know about and have to manage routing that could and should be handled within an organization.

See also LAN, Network and Subnet Mask.

Term Definition



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Subnet Mask A mask is simply a screen of numbers that tells the network which numbers to look at underneath. In a binary mask, a "1" over a number says "Look at the number underneath"; a "0" says "Don't look." Using a mask saves the router having to handle the entire 32-bit address; it can simply look at the bits selected by the mask.

Once a packet arrives at an organization's gateway or connection point with its unique network number, it can be routed within the organization's internal gateways using the subnet number. The router knows which bits to look at (and which not to look at) by looking at a subnet mask.

See also Network, Packet and Subnet.

Subnetwork See Subnet.

TCP Transport Control Protocol (TCP) is a set of rules (called protocols) that are used along with the Internet Protocol (IP) to send data in the form of message units between computers over the Internet. While IP takes care of handling the actual delivery of the data, TCP takes care of keeping track of the individual units of data (called packets) that a message is divided into for efficient routing through the Internet.

TCP cannot support the real time services such as interactive video and conferencing because TCP is rather a slow protocol, requiring three-way hand shaking.

See also Internet Protocol and Packet.

TDM Time-Division Multiplexing is a method of putting multiple data streams in a single signal by separating the signal into many segments, each having a very short duration. Each individual data stream is reassembled at the receiving end based on the timing.

The circuit that combines signals at the source (transmitting) end of a communications link is known as a multiplexer. A multiplexer accepts the input from each individual end user, breaks each signal into segments, and assigns the segments to the composite signal in a rotating, repeating sequence. The resulting composite signal contains data from multiple senders. At the other end of the long-distance cable individual signals are separated by means of a circuit called a demultiplexer, and routed to the proper end users. A two-way communications circuit requires a multiplexer/demultiplexer at each end of the long-distance, high-bandwidth cable.

Sometimes many signals are sent along a single long-distance line. In this case the TDM provides flexibility. TDM allows for the variation in the number of signals being sent along the line, and constantly adjusts the time intervals to make optimum use of the available bandwidth. The internet is an example of a communications network in which the volume of traffic can change drastically from hour-to-hour.

See also Bandwidth.

Term Definition

10 - 6 Glossary

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TFTP Trivial File Transfer Protocol is an Internet software utility for transferring files that is simpler to use than the File Transfer Protocol (FTP) but less capable. It is used where user authentication and directory visibility are not required. TFTP uses the User Datagram Protocol (UDP) rather than the Transmission Control Protocol (TCP).

See also FTP, TCP and UDP.

Time-Division Multiplexing See TDM.

Transport Control Protocol See TCP.

Trivial File Transfer Protocol See TFTP.

UDP User Datagram Protocol is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that use Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP).

See also TCP.

Uniform Resource Locator See URL.

URL A Uniform Resource Locator is the address or a file or a resource that is accessible on the Internet. The file type or resource depends on the Internet application protocol. The World Wide Web’s protocol uses Hypertext Transfer Protocol (HTTP). The resource for the protocol can included and HTML page, an image file, a common gateway interface type application, Java applet or any other file that is supported by HTTP. The URL includes the name of the protocol that is required to access the resource, a domain name that identifies a specific computer to the Internet and a path name (hierarchical description of a file location) on the computer.

User Datagram Protocol See UDP.

Vocoder A voice coder, consisting of a speech analyzer and a speech synthesizer. The analyzer converts analog speech waveforms into digital signals. The synthesizer converts the digital signals into artificial speech sounds.

Voice Coder See Vocoder.

Term Definition

IPC QUICK REFERENCE GUIDE

NEC Unified Solutions, Inc.

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