electronic government initiatives in the arab world 2011 - table of contents

Electronic Government Initiatives in the Arab World 2011

Arab Advisors Group

Strategic Research Service

January 2011

Analyst: Zeena Al Borgan

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Table of Contents

Section I: Introduction........................................................................... 1

Arab e-Government portals- status and evaluation ............................5

Section II: An overview of e-Government initiatives in the Arab World . 9

The Algerian E-Government Initiative ..............................................10 Algeria’s e-services ................................................................................10

The Bahraini E-Government Initiative ..............................................12 Bahrain’s e-strategy...............................................................................12 Bahrain’s e-services ...............................................................................12

The Egyptian E-Government Initiative..............................................14 Egypt’s e-strategy .................................................................................14 Egypt’s e-services..................................................................................15

The Jordanian E-Government Initiative ............................................16 Jordan’s e-strategy ................................................................................16 Jordan’s e-services ................................................................................17

The Kuwaiti E-Government Initiative................................................19 Kuwait’s e-strategy................................................................................19 Kuwait’s e-services ................................................................................19

The Lebanese E-Government Initiative.............................................21 Lebanon’s e-strategy..............................................................................21 Lebanon’s e-services ..............................................................................21

The Mauritanian E-Government Initiative.........................................23

The Moroccan E-Government Initiative ............................................24 Morocco’s e-strategy ..............................................................................24 Morocco e-services ................................................................................25

The Omani E-Government Initiative .................................................26 Oman’s e-strategy .................................................................................26 Oman e-services ...................................................................................26

The Qatari E-Government Initiative..................................................29 Qatar’s e-strategy..................................................................................29 Qatar’s e-services..................................................................................29

The Saudi Arabian E-Government Initiative......................................31 Saudi Arabia’s e-strategy........................................................................31 Saudi Arabia’s e-services ........................................................................32

The Syrian E-Government Initiative .................................................33

The Tunisian E-Government Initiative ..............................................34



Tunisia’s e-strategy................................................................................34 Tunisia’s e-services................................................................................34

The United Arab Emirates E-Government Initiative ..........................36 UAE’s e-strategy....................................................................................36 UAE’s e-services ....................................................................................36

The Abu Dhabi E-Government Initiative ...........................................37 Abu Dhabi e-strategy .............................................................................37 Abu Dhabi e-services .............................................................................37

The Ajman E-Government Initiative .................................................39 Ajman’s e-strategy ................................................................................39 Ajman e-services...................................................................................39

The Dubai E-Government Initiative ..................................................40 Dubai e-strategy ...................................................................................40 Dubai e-services....................................................................................40

The Fujairah E-Government Initiative ..............................................42 Fujairah e-strategy ................................................................................42 Fujairah’s e-services ..............................................................................42

The Ras Al Khaimah E-Government Initiative ...................................43 Ras Al Khaimah e-strategy......................................................................43 Ras Al Khaimah e-services ......................................................................43

Sharjah’s E-Government Initiative ...................................................44 Sharjah’s e-strategy...............................................................................44 Sharjah’s e-services...............................................................................44

The Yemen E-Government Initiative.................................................45 Yemen’s e-services ................................................................................45



List of Exhibits

Exhibit 1: E-Government benefits to citizens, businesses and governments ......3

Exhibit 2: E-Government progression stage description.....................................4

Exhibit 3: E-government portal status, language and website, November 2010.5

Exhibit 4: Arab e-Government portal features, November 2010 .........................6

Exhibit 5: Arab e-Government portals sophistication stages breakdown,

November 2010..................................................................................................8

Exhibit 6: Algeria’s e-Government portal domains and sections, November 2010

.........................................................................................................................10

Exhibit 7: Bahrain’s e-Government portal domains’ sections, November 2010.13

Exhibit 8: EISI seven major tracks , November 2010 .......................................14

Exhibit 9: E-Government portal services’ domains and sections, November 2010

.........................................................................................................................15

Exhibit 10: Jordan’s e-Government portal sections and services, November

2010.................................................................................................................18

Exhibit 11: Kuwait’s e-Government portal domains and sections, November

2010.................................................................................................................20

Exhibit 12: Lebanon’s e-Government portal sections, November 2010.............22

Exhibit 13: The Levels of information available by Morocco’s e-Government,

November 2010................................................................................................24

Exhibit 14: Morocco’s e-Government portal domains and sections, November

2010.................................................................................................................25

Exhibit 15: Oman’s e-Government portal domains and sections, November 2010

.........................................................................................................................27

Exhibit 16: Hukoomi’s four main domains and their sections, November 2010 29

Exhibit 17: Saudi Arabia’s e-Government portal domains and sections,

November 2010................................................................................................32

Exhibit 18: Tunisia’s e-Government portal domains and sections, November

2010.................................................................................................................35

Exhibit 19: The United Arab Emirates e-Government domains and sections,

November 2010................................................................................................36

Exhibit 20: Abu Dhabi’s e-Government portal domains and sections, November

2010.................................................................................................................37

Exhibit 21: Dubai’s e-Government domains and sections, November 2010 ......41

Exhibit 22: Fujairah’s e-Government main objectives and sub-objectives,

November 2010................................................................................................42

Exhibit 23: Ras Al Khaimah’s e-Government portal domains and sections,



November 2010................................................................................................43

Exhibit 24: Sharjah’s e-Government portal domains and sections, November

2010.................................................................................................................44

Exhibit 25: Yemen’s e-Government portal domains and sections, November

2010.................................................................................................................45

electronic government initiatives in the arab world 2011 - table of contents

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