eight key steps to business continuity managing the eight r’s rich schiesser sr. technical planner
TRANSCRIPT
Eight Key Steps to
Business Continuity
Managing the Eight R’sRich Schiesser
Sr. Technical Planner
I. II. III. IV. V. VI. VII. VIII.
ResponseRecoveryResourcesRelocationRestorationResumptionRemediationRelationships
The Eight R’s
A. During an Event1. Response2. Recovery3. Resources4. Relocation5. Restoration
B. After an Event6. Resumption
7. RemediationC. Before, During and After an Event
8. Relationships
Sequencing the Eight R’s
I. Response
C. Employee Safety and Notification to Others
A. Initial Reaction to an Event
B. Normally a Human Response, but could be Automated
D. Includes Initial Assessment
5.8 earthquake in Southern California, USA in October,
1987
Epicenter within five miles of huge
N G defense contractor facility Needed to evacuate 12,000
employees Damage to classified computer
center was of major concern
Real Life ExperienceCalifornia Earthquake
II. Recovery
Based on Initial Assessment, Determine:
LocationTime-frameAmount of Restoration Required
Should be Based on the Prioritization of Systems
Conducted at DirecTV
Managers initially defensive of their processes and systems
Emphasizing “Urgency” over “Importance” helped move the analysis forward
Agreeing on consistent criteria improved the prioritisation process
Real Life ExperienceBusiness Impact Analysis
II. Recovery
Type ofEvent
Location Time-Frame
Amount ofRestoratio
n
Minor Same Site Minutes Small
MajorAlternateLocal Site
Hours Medium
Catastrophic
Alternate Remote
Site
Days Large
III. Resources
A. Hardware
B. Software
C.Human
III. Resources
A. Hardware
Processors
Disk Devices
Tape Equipment
Network Components
Desktops
Operational recovery test of ERP system at major USA mortgage company
Rapid growth of company and ERP caused frequent upgrades of servers Initial tests attempted identical
server configuration
Re-building servers and software from
scratch resulted in server independence
Real Life ExperienceServer Independence
III. Resources
B. Software Operating Systems
Backups and Restores
DB Management Systems
Applications
Databases
Desktop Support
III. Resources
C. Human
System Administrators
Network Administrators Database Administrators Application Support
Help Desk
Supervisory
IV. Relocation
A. Data Center
B. Support Services
C. Business Staff
N G tested re-locating in Chicago with Sungard
TCF tested re-locating in New Jersey with Comdisco (TCF previously did an actual
disaster recovery with IBM)
Option One Mortgage tested re-locating in Wood Dale
(outside Chicago) with
Comdisco/Sungard
Real Life ExperienceRe-locating Critical
Systems
V. Restoration
A. Processor Environment
B. Database Management Systems
C. Application Systems
D. Databases
E. Network Connectivity
F. Desktop Environment
TCF entered lucrative home entertainment business in 1994, using IBM AS/400
Transformer explosion in 1995 damaged the AS/400s beyond repair, and TCF had no DR plan
IBM re-located TCF’s processing to their Cypress, CA facility, 40 miles away, and successfully restored all systems within 3 days
Seven days later the transformer and computers were replaced, and IT executives committed to a full business continuity plan
Real Life ExperienceDisaster at a Movie Studio
VI. Resumption
A. Reversing Much of the Recovery Process
B. Re-deploying Resources for the Resumption Process
C. Reverting Back to the Original Site or Reconciling Issues for a New Site
D. Restoring Site to a Production Status
VII. Remediation
A.Review Entire Event in Light of the First Six R’s
B. Identify Lessons LearnedC. Propose Suggestions for Improvement
D.Transition from a Reactive to a Proactive Environment
6.7 earthquake in Southern California on January 17, 1994.
Plans, processes, and procedures
developed at N G as a result of the 1987 earthquake all worked
flawlessly. No major outages occurred to any online
systems.
Real Life ExperienceCalifornia Earthquakes Re-
visited
VIII. RelationshipsA. Key Internal Customers
B. Key External Customers
C. Key Internal Suppliers
D. Key External Suppliers
VIII. Relationships
A. Key Internal Customers
1. Supervisors
2. Business Analysts
3. Software Developers
4. Help Desk Personnel
5. IT Staff
VIII. Relationships
B. Key External Customers
1. Business Users
2. Company Users
3. Company Partners
4. Corporate Headquarters5. Outside Media
VIII. Relationships
C. Key Internal Suppliers
1. Infrastructure Staff
2. Application Developers3. Supervisors
4. Help Desk Personnel
5. Telecommunications
VIII. Relationships
D. Key External Suppliers
1. Facilities Department
2. Health and Safety
3. Physical Security
4. Human Resources
5. Police and Fire
6. Outside Media
TWC had extensive relationships with: - IT suppliers
- Local police and fire departments - Red Cross - Fed’l Emergency Mgmt Agency
(FEMA) - National Hurricane Center - National Weather Service
Real Life ExperienceSupport at The Weather
Channel
I. Response – Initial reaction and assessment II. Recovery – Determine location and level
III. Resources – Hardware, software, human
IV. Relocation – Data center, support, staff
V. Restoration – Programs, data, network
VI. Resumption – Reverse recovery, revert back VII. Remediation – Suggest improvements
VIII. Relationships – Customers and suppliers
Summary of the Eight R’s
Questions?
For Your Participation
Thank You