ego vs. confidence -...
TRANSCRIPT
Ego vs. ConfidenceThe Role Empathy Plays In Organizational Transformation
Alicia R.
McLain
Organizational Transformation, Executive
& Leadership Coaching
**
Operational Innovations, San Diego
Passion – People – Performance
Helping organizations build high
performing teams and thrive
@TheLDRSHIPCoach
@AgileLeaderSD
www.operational-innovations.com
Ego
Empathy
Ah – ha!
e·go, ˈēɡō/
❖ a person's sense of self-esteem or self-importance.
❖ the part of the mind that mediates between the
conscious and the unconscious and is responsible for
reality testing and a sense of personal identity.
Source:
Graphic: https://career-accelerator.corsairs.network/the-analysts-ego-7fea79a6c2d6
Definition: Merriam Webster
Source: Graphic: http://waleoladipo.com/how-to-build-great-self-confidence-to-attract-the-future-you-desire/Definition: Merriam Webster
con·fi·denceˈkänfədəns/
❖ the feeling or belief that one can rely on someone or something; firm trust.
❖ the state of feeling certain about the truth of something
❖ a feeling of self-assurance arising from one's appreciation of one's own abilities or qualities.
What's
happening?
• Change
• Transition
Agile Transformation
• Sponsor
• Functional Manager
• Scrum Master
• Product Owner
• Team
The Main Players
Let’s meet the
players
Sponsor
Functional Manager
Scrum Master
The Product Owner
The Team
The Players (In the Agile
Transformation)
Ego Confidence
Behavior Say
Think
Sponsor
The Player: Sponsor
Ego Confidence
Behavior Say
Think
The Coach
How can we help?
The Role of the Coach
Empathy
"If there is any great
secret of success in life,
it lies in the ability to put
yourself in the other
person's place and to see
things from his point of
view -- as well as your
own." -- Henry Ford
Let it go…
“Relationships often suffer because people get so caught up in their own experience that they simply can’t relate to what someone else is going through. They assert their opinions and hand out advice – all the while not truly appreciating the other person’s struggles.” –Leslie Becker -Phelps, Ph.D.
Empathy Map
http://startupbisnis.com/contoh-business-model-generation-untuk-online-
store-busana-muslim-menggunakan-customer-empathy-map/
Exercise (Scenarios)
How can we develop this
superpower: Empathy?
Empathy Exercise
• Active Listening Skill. (Listen more than you speak)
• Powerful Questions
• Recognizing and communicating emotions
• Responding vs reacting
Practice
• Opportunities to analyze situations from multiple perspectives
• A psychologically safe space for open dialog
• How would you feel in this same situation?
• Awareness
Create
• Vulnerable (Recognize emotions in others)
• A role model
• A Servant Leader
• Set an example of Scrum Values
Be
• Don’t make assumptions (Assumptions are the enemy of empathy)
• Judgments #releasejudgment
Don’t make
• Use your imagination!
• Positive unconditional regard
• Imagine what someone else is feeling. Vital to empathy!
Use
Resources
Thank
You!
• Organizational Transformation
• Executive & Leadership Coaching
• Training
• Public Speaking
www.operational-innovations.com
https://www.linkedin.com/in/aliciarmclain/
@TheLDRSHIPCoach
San Diego, CA
619-972-0453