efqm recognition
DESCRIPTION
EFQM recognition schemes combine simple processes with high-level outcomes and international visibility. This brochure gives you an overview of all different recognition possibilities.TRANSCRIPT
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EFQM recognition schemes motivate your people to drive the organisation toward continuous improvement and a culture of
excellence, whilst creating international acknowledgment for your professionalism and your relentless focus on progress.
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“We have developed the “Recognition” programme to provide organisations with a series of milestones to recognise where they are on their journey to excellence. This recognition can be used to demonstrate to stakeholders your commitment to continuously improve your organisational capabilities and to develop strategies, policies and processes that will ensure sustainable success into the future.
The EFQM Recognition processes involve an external assessment of your
organisation by a team of accredited Assessors against the EFQM Excellence Model.
This assessment can either be conducted in English by a multi-national team or in
local language by a team from one of our Primary Partners.
Our recognition programmes are all about celebrating achievement and creating
enthusiasm for progress in your organisation. They are a great way to motivate
your employees and encourage systematic improvement. They provide a focus for
learning and training. They provide achievable milestones during a long term
programme and demonstrate achievement to your people, suppliers and customers
I am proud to present our recognition portfolio in the following pages and I look
forward to see your organisation participating in our programme.”
Pierre Cachet
Chief Executive Officer, EFQM
The Fundamental Concepts of Excellence
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What is EFQM Recognition?
Recognition schemes are all about celebrating achievement and
creating enthusiasm for progress. They are a great way to motivate
and encourage systematic improvement. They provide a focus for
learning and training. They provide achievable milestones during a
long term programme and demonstrate achievement to your people,
suppliers and customers
EFQM promises to…
Motivate your people and provide appreciation for their work
Find out how good your organisation is performing
Create a desire to improve & achieve
Actively engage with customers, partners and staff
Benefit from international recognition for your results and
professionalism
Assist you in installing a culture of sustainable improvement
Improve your competitiveness through Excellence
Install a culture of sustainable improvement.
“Thinking about a challenge
stimulates people’s
participation and represents
a source of improvement in
the management system”
Elixabete Esparza,
Osakidetza
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The EFQMs Committed to Excellence programme is developed to introduce you and your organisation (or
unit) to business excellence. This action-based learning project focuses on identifying, prioritising and
implementing improvement projects, whilst involving our team.
EFQM Recognised for Excellence combines an externally validated analysis of you organisation’s
performance with a recognition of your achievements. It provides you with a framework to increase your
competitiveness, productivity and efficiency. You will understand how you current management practices
are delivering the results you expected, and you will discover learning& improvement opportunity.
For organisations that are interested in and will benefit from an external assessment that can be tailored
according to your needs
Recognises industry leaders with an undisputable track record of progress and results for both financial
and non-financial performance.
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Committed to Excellence
Act as an EFQM Award Assessor
(Page 9)
“Our journey for excellence was really confirmed to our customers, suppliers and employees after our decision to go for EFQM.EFQM model is unique for its clarify and integration. After achieving the C2E level the confidence of successful implementation of TQM increased dramatically within our organization. We really demonstrated our motto (Manufacturing of Trust) to all our stakeholders”.
Dr. Lotfy Lewiz Suffin Executive Director of ELTA, Egypt.
C2E Overview
The EFQMs Committed to Excellence is a recognition programme that
helps you introduce an excellence initiative into your organisation and
deliver improved results. It is an action– based learning project that
takes place over 9 months and entails identifying, prioritising and
implementing improvement projects using the EFQM Excellence Model
and RADAR logic.
Committed to Excellence’ consists of two stages. In the first, we support
you in the conduct of a simple Self-Assessment against the EFQM
Excellence Model, from which you will define your organisational
improvement plans. In the second stage, an independent EFQM
“validator” reviews your approach and provides structured feedback.
Act as an EFQM Validator
Taking part in a validation process is a fulfilling experience. You will
benefit from professional as well as personal development. An EFQM
Validator must gather and analyse data within a tight timescale. He
or she must make fast decisions and present an organisation with
high level feedback after just one day.
What’s in it for you?
Involve and align all staff members to improve your organisation’s performance.
Provide you with an independent validation and internationally recognised certification.
Identify improvement projects & benefit from action oriented feedback
Embark on an improvement journey and start to develop a culture of excellence.
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Who can apply?
Any organisation or business unit can apply at any time, regardless of their
location, size or sector. Please note however, that this is a one-time start-
up programme.
The Committed to Excellence Programme is a simple & easy step for
organisations or units who are just beginning to explore ways to improve
their business approach. A typical profile of an applicant organisation looks
like follows:
They have experience of introducing improvement initiatives but
change is managed ad-hoc, now interested in taking an
organisation-wide perspective.
They measure their performance using mainly internal measures
with little use of external comparisons as the basis for target
setting.
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Process Overview
Your experience
How EFQM helps
you
Signed C2E application form – available on www.efqm.org
Completed Action Plan template – version 1 after self-assessment*
Updated Action Plan template – version 2 before the site visit
*for templates please contact
EFQM or visit www.efqm.org
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Final Feedback
The C2E final feedback includes
■ A summary of the applicant’s performance.
■ An overview of re-occurring themes that will deserve management attention.
■ Key strengths and areas for improvement identified during the process.
■ Recommendations for next steps.
The certificate
The Committed to Excellence certificate will grant you with the proof of your commitment and motivation to deliver excellent service. This accreditation
will be valid for 2 years during which you also benefit from:
The use of the Committed to Excellence logo in your commercial and promotional documents
Visibility through your organisation’s name in
EFQMs database on our website (with a 150 000 visitors a year)
EFQMs newsletter spread out to all of our members
EFQMs recognition book (yearly spread out of 500 organisations)
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Participation fee for EFQM members 5200 Euro EFQM non-members 6500 Euro
For more detailed information on content and dates, please visit our website (www.efqm.org) or contact us:
[email protected] or tel +32 2 775 35 19
Successful organisations
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Recognised for Excellence
R4E Overview
The EFQM Recognised for Excellence is a recognition program based
on an external analysis of your organisation’s overall performance
and achievements. By applying the EFQM Excellence Model, you will
understand how effective you current management practices are
delivering the strategic objectives you have defined, and you will
discover learning & improvement opportunities.
What’s in it for you?
Recognised for Excellence creates enthusiasm & encouragement for improvement to support organisations in developing a culture of excellence.
Recognised for Excellence uses a simple process to deliver
value-adding feedback for your organisation.
Recognised for Excellence provides a blueprint to improve performance through a fully independent assessment.
Recognised for Excellence provides proof to peer organisations,
suppliers and customers of the level of excellence achieved by
your organisation.
.... Don’t only take our word for it!
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Who can apply?
Any organisation or business unit can apply at any time,
regardless of their location*, size or sector. The Recognised for
Excellence is designed for those organisations or business units
that are well on their way to organisational excellence.
Profile of typical applicant
Most important results have been improving for 3 years &
have some external comparative data to put them into
perspective.
Major processes are defined, controlled, regularly reviewed
& some clear improvement in approaches over time can be
demonstrated.
Have assessed themselves against the EFQM Excellence
Model more than once & have confidence to score above
300pts.
“During the assessment process the assessors spent around
200 hours assessing the evidence available and
interviewing nearly 100 employees from departments
across the organisation. It is unique for such recognition to
be awarded at this scale and demonstrates the consistent
level of excellence that Ricoh has been able to achieve
across the entire company. Our business has a strong
culture entwining a passion for solving customer
challenges with innovation and R&D. “
Mr. Simon Sasaki, Chairman and CEO
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Recognition levels
3 STAR
- Has demonstrated its ability to lead changes
- Some good management practices are in place and
impact positively on the results of the organisation.
4 STAR
- Performs well in a number of area and takes change
seriously
- Get things done and can demonstrate it has invested
in some of the practices that will lead to success
- Sign exist that some of the results achieved are going
in the right direction.
5 STAR
- Is a high performing organisation where change is the
norm
- Improves refines and simplify the practices it uses to
achieve its goals
- Has ongoing results, in the line with its strategy
What documents are needed?
Signed R4E application form- available on www.efqm.org
Submission document including:
o Key information
o Enabler map
o Results
*For templates please contact EFQM or visit www.efqm.org
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Feedback
EFQM assessment feedback:
Is honest and direct.
Builds a clear understanding of the organisation, its
strategy and challenges.
Helps the organisation focus on what is important
for its future.
Stimulates the identification of practical next steps
and how to improve.
The Certificate
The EFQM Recognised for Excellence will grant you with the proof of your high-quality business approach, your ability to innovate and your commitment to deliver excellent service.
This accreditation will be valid for 2 years during which you will also benefit from:
The use of the Recognised for Excellence logo in your commercial and promotional documents Visibility through your organisation’s name in
- EFQMs database on your website (with a 150 000 visitors a year) - EFQMs newsletter spread out to all of our members - EFQMs recognition book (yearly spread out of 500 organisations)
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Successful organisations
Participation fee for EFQM members 9000 Euro EFQM non-members 11700 Euro
For more detailed information on content and dates, please visit our website (www.efqm.org) or contact us:
[email protected] or tel +32 2 775 35 19
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EFQM Excellence Award
EEA overview
The EFQM Excellence Award is the highest form of recognition an
organisation could receive because it comes from its own peers. Top
executives from leading businesses and public service organisations study
and visit the candidates and after a grueling examination select the few
outstanding achievers.
Exceptional performance in a specific area or subject is rewarded with a
Prize. If a true role model is identified, if an organisation outshines all the
others as the example to learn from and to aspire to, they receive the
ultimate recognition, the Excellence Award.
'The EFQM Excellence Award process is essential to our
continued journey towards excellence. The outputs we
received from the 2010 process were of the highest
quality and deeply incisive. We have taken those
outputs and plugged them straight into our continuous
improvement programme. In addition the caliber of
individuals involved in the assessment was outstanding,
a stellar cast of Europe's finest practitioners of
excellence. In summary for us the process was an
outstanding experience'
Finbarr Dowling – Managing Director of Siemens
What’s in it for you?
Unique way to motivate and energize your employees at all levels
The chance to find out how good your organisation really is
The opportunity to receive 50 pages of insightful feedback
The feedback comes from independent practicing managers from a range
of sector and nationalities.
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Who can apply?
Organisation wishing to apply for the EFQM Excellence
Award is required to either be an EFQM member or become
and EFQM member. All applicants are qualified at 500 points
before they can enter the Award process.
EUROPE
The Award is open to every high performing
organisation in Europe including:
EU Countries
First belt:
- Countries having EFQM partner or
representation and national Award
process, e.g. Russia, Turkey, Ukraine OUTSIDE EUROPE
Organisations outside of Europe can apply in to the EFQM
Excellence Award 2011
Pre-requisition that need to be fulfilled for applicants outside
Europe
- Applicants need to achieve 5 star R4E directly from EFQM
against the 2010 Model
- 80/20 rule – EFQM accepts maximum of 20 % of the total
number of applicant per Award cycle from outside Europe.
- Applicants’ business relationships to Europe
- Highest scores get the priority.
“Among the benefits of entering the EFQM Excellence Award are the
presentation of a better image to our partners and employees, as well
as connecting to the global world, in line with our visionary philosophy
and strategy for excellence at sustainability.”
Klaus Brugger, Worthington Cylinders GMBH
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Award Categories
Legal status
private - for profit or public sector - not for profit
Size
Number of employees
Turnover / Operating budget
Scope
Completeness (to which extent the entity applying includes functional elements like HR, finance, IT, logistics, planning, design etc.)
Independency (to which extent the entity applying can decide itself about strategic direction)
Financial autonomy (to which extent the entity applying has autonomy and responsibility for its budget and financial performance)
Number of sites (number of sites and their geographical locations that belong to the scope of the application)
Geographical spread of activities (local / regional / European / global?)
Complexity of your products / services
PUBLIC
Not For Profit PRIVATE
For Profit
LARGE
Scope
SMALL & MEDIUM
Scope
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Decisicion to apply
Agree objectives
Prepare qualification file
Qualifica tion
OK
Create submission document.
Prepare for meeting with the assessor
team
Meeting with the assessor team
Site visit
closing meeting
Site visit interviews
evidence collection
Siite visit
Opening meeting
Translate feedback
into action
Face-to-face feedback
meeting with the team leader
Receice the Feedback Report
Phase I:
Engage
and get
qualified
Consider
R4E
Phase 2:
Engage and get qualified
Phase 3:
The site visit
Phase 4:
The site visit
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Phase 1
Decision to engage or not (yet) into this process
Prepare and discuss internally a first version of your project plan and an estimate of the associated
costs and benefits.
The creation of the “Qualification File” and record of “Key information”
EFQM carries out the qualification process
When accepted pre-site visit submission documents are create:
75 page narrative document or
An enabler map
Assessment team composition and conflict of interest is clarified
Do expect, already in this phase to be in contact with the Assessment Team Leader. He/she will
introduce him/herself and possibly ask you to provide additional information to complement or
clarify some aspects of the submission document.
Phase 2
A half day meeting with Assessor team in order to:
Establish a positive spirit of cooperation and set the expectations for the site visit. Plan to provide the specific information that the team request to have available when
they arrive on site – with an Enabler map submission this may require significant
preparation and possible translation of hey materials referred to the enabler map Check that the team’s understanding your organisations and its key information is correct
This result in a period of on-going interactions in order to create together the best possible plan
for the site visit.
Agenda’s/plans/logistics
Translations needs
Data to be collected for the team on arrival
Key contact coordinates
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Phase 3
During the visit employees at all levels in your organisation are interacting with Assessors.
Interviews, presentations, walkabouts
The site visit typically starts with an opening meeting between the Assessment Team and your Senior Management Team
Mid-week course correction will be typical
The site visit is carried out in a very open and constructive atmosphere, it is the moment truth where you create impressions for the assessors
and supply them with tangible and intangible evidence.
Some First high level impressions are then exchanged at the end of the site visit in the closing meeting.
After the end of the site visit the team uses the EFQM Excellence Model and the RADAR to come to a consensus view and an agreed analysis of
your organisation.
Phase 4
After the site visit the Assessor team finishes the written feedback report and make their
recommendations for the jury
Jury decision regarding the recognition level
Press release short listing the finalist
Written feedback report delivered
A face to face feedback session with the Assessment team leader
The Key objective on this session is the mutual understanding of the key remarks and
conclusions from the Assessors.
EFQM Member services are available for you
Good practice database, GP Visit, communities of practices, examples, events
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Feedback report content
Executive summary
Future and strategy focus
Hold together by a logic
Big picture
Honest and direct
Easy to move to implications
Business language
Detailed feedback
Criterion part level achievements so far
Criterion part level areas for improvement
Criterion part scores
All above linked to RADAR
Face to face feedback meeting
The purpose of the meeting is to close the client management phase
between the assessor team and the applicant. Below you will find some
good practice examples on potential topics
What is unique in the organisation
Recognised as best practise
Supports and focus strategy in an outstanding way
Seen by the assessor team as excellent
Delights in an outstanding way the stakeholders of the
organisation
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Documentation
1. 2.
3B
3A
What documents are needed?
1. Signed EEA application form – available on www.efqm.org
2. Qualification file - (Key information + most important results and a list of other results available)
In addition to the qualification file each applicant need complete either an enabler map or a 75-page submission document
3.A Enabler map – (Approaches mapped to the x24 enabler criterion parst, links to evidence, enabler to result cause-effect)
3.B 75-page document - (narrative style with criterioj parts 1a-9b)
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Successful organisations
Participation fees: € 8000, € 12000 or € 15000 depending on the size, scope and complexity of your organisation. For more detailed information on content
and dates, please visit our website (www.efqm.org) or contact: [email protected] tel +32 2 775 35 19
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Customised assessment
A customised assessment was carried out in 2010 for the Strategy & Corporate Centre of
the European Investment Bank (EIB). The assessor team was assigned to assess in depth
three of the eight Fundamental concepts to Excellence and provide insightful feedback
on how EIB can further improve their organisation.
After a merger of two departments a management review at UNICEF Private Fundraising
and Partnership Division was carried out by using the EFQM Excellence model as a
framework. The objective of the assessment was to provide feedback on strategic level
and to enable to manage change in order to achieve their strategic goals.
A supply chain assessment was carried out for Bosch Diesel Systems and BMW Engine plant in
Styer. The assessment focused on excellence across the supply chain. Practically the scope of the
assessment covered one critical core process across BMW and Bosch and assessed its’ maturity
as if it was one entity. One of the key benefits this assessment generated were new
opportunities across the supply chain to reduce cost and improve flexibility.
UNICEF Private Fundraising
and Partnership Division
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EFQM recognition is part of the EFQM Product portfolio
Install a culture of
Sustainable Excellence Assess plans and
implement strategy
Identify the levels to
more effectively
implement strategy: get
results sooner
Leverage new sources of
learning: build
collaboration across and
outside the organisation
Engage the organisation’s
people: create enthusiasm
for progress
Develop the
capabilities of
tomorrow’s business
leaders: practice
application skills
RECOGNITION
ASSESSMENT
SHARING
TRAINING
Discover, implement
& create best
practices
Develop your people
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©EFQM 2010 EFQM Avenue des Olympiades 2 5th Floor B-1140 Brussels – Belgium Tel : +32 2 775 3511 Fax : +32 2 775 3535 Email : [email protected] http://www.efqm.org