efl_about_us.pptx

7/27/2019 EFL_About_Us.pptx

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Built on the entrepreneurial spirit of the youth ofIndia, relationships and friendships for life.


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Born in 1982 with the coming together of&

A Shapoorji Pallonji company since 2002 Market Leaders in pure water and cleaning One of Asias largest Direct Sales consumer products companies

with direct relationships with over 10 million customers

An institution that has churned over 100,000 successful SalesLeaders (Eurochamps) over the last 30 years

Your Friend For Life


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Your Friend For Life


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Our Belief


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Our Dreams

Eureka Forbes will be a World Class, Billion Dollar, MultinationalCorporation

Leaders in Health, Hygiene, and Safety Products & Services through

Power Brands

Create a Happy Family of Eurochamps

Customers are emotionally hooked to the Eurochamp and the Company

Cross-cultural, Global Presence in 50 Countries serving over 20 million

Customers

Be an Ambassador of Goodwill to Society and the Earth we live in


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Our Ethos


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Our approach to the market

Eurosmile -service


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A strong team of over 8000 committed Eurochamps operatingfrom 132 cities & towns of India from 220 branch offices

Customer Response Centres

324 EuroPartners (Franchisee Operations in the same towns asabove) help increase our reach.

402 EuroSathis (Franchisee Direct Operations) in as many towns.

600,000 new consumer homes added to the family each year.

Our Direct presence in over 500 towns


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Our Pillar of Success Customer Service

ISO 9000-2008 certification for after sales in key Cities

1100 service partners

5800 trained technicians

Over 3.9 Million customers covered under AMC

85 % of service revenue is thru annual maintenance contract

Customer Confidence Center Unique initiative Call 3988 3434

Customers can check the authenticity of Service technician

12 hour National Call Centre Eurohelpline

Telephone

Web support


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280,000 home visits each day

We knock as many doors as the entire population of the UK every year

No one covers India better

10,000+ effective demonstrations each day

Over 40,000 kitchen visits each day by our service team

Unmatched Reach and undivided attention 21,000 man hours of one-on-one customer interaction every single

day

Trained manpower

80% of customers within a 5 km radius


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Covering India

Over 1650 towns and 82% of Urban India Homes (SEC A, B & C)

TIER 1

TIER 2

TIER 3

TIER 4

TIER 5

TIER 6

5161Townsan

d600

districts

8 Cities

32 Towns

117 Towns

157 Towns

391 Towns

79 Towns

784Towns

CRC

FDO

NA

| 63% of SEC A&B Urban Households

| 19% of SEC A&B Urban Households

Re

tailreach:1650

towns

Direct Sales


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Categories & Brands

For Homes

For Offices

For Institutions

Drinking water POE &Municipal SolutionsSewerage treatement

For Homes

For safe water on the go

Packaged drinkingwater

For Homes

For Homes

Institutionalproducts &

solutions

Intrusion Alarm

CCTV systems

Video Door Phones

Access Control

For Homes

For Offices

For Vehicles

Intelligent LivingHome AutomationSolutions

For Homes

For Offices

For Institutions

For Cars

For Homes

Rural India


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Pure & Safe Drinking WaterName a water condition, we have a solution for it

17 technologies addressing 17 water conditions : 17/17 Range of 48 models across different technologies

Pure drinking water to balanced drinking water

Pure drinking water to tasty drinking water

Products certified by Indian Medical Association

Trust of over 10 million mothers

After Sales Service across the country


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30 years of Leadership across

technologies


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Weve embarked on an initiative to set up

community water plants in rural India. Till

date, we provide safe drinking water to

23,151 households in 96 communities. And a

means to earn a livelihood.

Aimed at greater attendance in schools,

improved hygiene and safe drinking to the

children.

Pure & Safe Drinking WaterThe birthright of every Indian


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Safe Water and Waste Water TreatmentSure and steady progress


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Pioneers, Super brand with + 89% Market Share Range spans from a domestic Vacuum Cleaner , Steam Cleaners to

Municipal Road Sweepers

Air purification solutions for homes and offices

Facility Management Solutions

Clean Train Stations (Indian Railways)

Solutions for a cleaner environmentVacuum Cleaners, Air Purifiers, Cleaning Solutions..


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One of the widest range of electronic security

and surveillance systems for homes and

offices.

Strategic tie-ups with world majors like

Honeywell, Bosch, Group 4

24x7 Centralized Monitoring Station

Customised solutions and installation

Safe and Secure HomesMaking people live life without fear


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Protecting LivesPortable Fire Extinguishers for homes & establishments


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Aquamall the backbone supporting it all. Aqua diagnostics Asias most prestigious water Research Centre

18 water labs that monitor ground water

Over 6000 postal codes mapped for ground water quality

www.waterwonderfulworld.org

5000+ hits each month

Not always visible but our backbone
http://www.waterwonderfulworld.org/http://www.waterwonderfulworld.org/


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4 State of the art ISO Certified factories with a capacity of 100,000 units per month

Green Factory of Dehradun

LEED INDIA GOLD rating, Indian Green

Building Council

100% Green Power (Windmill Power)

Thermal Insulation (Fly Ash Bricks &

Hollow Brick Construction)

Geo-Thermal Air Ventilation System

Rain Water Harvesting

Natural Light Harvesting

Turbo Ventilators

Reed Bed Waste Water System

Solar Outdoor Lighting

Our Manufacturing Facilityour pride


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Partnering with the bestacross the globe

Lux International AG (Worlds oldest Direct Sales Company)

Pentair & GE (Worlds largest Residential Water Company)

Comac (Italys leading Cleaning Solutions Provider)

Waterlogic (UKs leading Institutional Water Company)

Honeywell (Worlds leading Security Solutions Provider)


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No Vacancy

Karne Gaya Tha Mai Naukari Ki Talash

Pass hua tha mai first class

Jahan bhi kiya seach maune kaam

Paya maine no vacancy ka naam

Ka sakta tha main bahut achche se apna kaam

Par nahi janta tha kisi Minister ka Dham

Aaj ke yuva ka bhrastacharBana raha tha mera achar

Hoka aakhir lachar

Kiya maine aatm hattya ka vichar

Aaya mai Bharatiyee rail ki patri par,

Atma Hattya ki chitthi chhod aya gatri par

Likha tha mai maroonga jahar Kaakar

Par jaher ne mujhko mara nahi

Milawat se bachne ka koi chara nahi

Bharitya rail ne mujhko mara ek dhakka

Mujko gend banakar mara ek jordar chhaka

Yaad agai mujko meri naaniAsptal me letkar maang raha tha pani

By Ashok Gupta

Not just selling..

Indias one and only call centre manned by Eurochamps with

special needs


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Not just selling..


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We are Future ReadySocially Connected

Indias top 5 corporate websites 3 Fan Pages on facebook

+6 Lakh Fans

Dedicated YouTube channel

WAP ready

Lead management - Instant call

connect in 130 cities with Eurochamps

mapped by pincode..all in 30 seconds.

Each month attracting 200,000 unique

visitors resulting in over 10,000 sales

& 6,000 service enquiries each month

Some of our practices that have become


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A Case Study at Richard Ivey

School of Business, Canada

Forbes Asia

Aquaguard Delivery:Filtering all our worries away as we make

our sure and steady way

Some of our practices that have become

benchmarks

MAKE AwardsConsistently for 5 years in

a row in India; and for 3

years in Asia.

Endorsed By The Marketing GuruCited in Philip Kotlers Marketing Management (the Marketing Bible)


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Some recognitions along the way

Among Indias Best

Employers: Hewitt

Asso ciates Studies

Water IconAwarded b y UNESCO

Water Digest

The Golden Peacockcommendat ion for mos t

Innov ative Produ ct (2008 / 2012)

Indias Most Customer Responsive

Consum er Durable Company

Avaya Global Connect & The Economic Times

Award for Customer Responsiveness

The Frost & Sul l ivan Awardsfor Best Company o f the year; and Custom er

Serv ice Leadership.

Superbrand Recognit ion


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And we dream of making our

world a happy, healthy, safe and

pollution-free world that built

on trust and this lasting

relationship.

Relationships

efl_about_us.pptx

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