effective feedback rose clements / hr director – microsoft
TRANSCRIPT
EFFECTIVE FEEDBACK
ROSE CLEMENTS / HR DIRECTOR – MICROSOFT
BEHAVIOUR MATTERS
Environment
Strategy ClimateLeadership
People
Organization System
Business Results
Culture
Source: Adapted from the Hay Group
70%
30
%
“GIFTING” FEEDBACK = HIGH PERFORMANCE
Values
Attitudes/ Mindsets
BehaviourTeamwork
Optimal Company
Performance
Authentic Communication Mindset
Effective Feedback Skills
THE SBIC FRAMEWORKSituation
What is the situation giving rise to the discussion
BehaviourWhat specific behaviour was observed that you’d like to
discuss?
ImpactWhat specific impact of this behaviour in terms of the
people or the process at work?
CHANGEIn the case of correctional feedback,
what behaviour would you like to see change so that the impact with improve?
CONTINUEIn the case of positive feedback what
behaviour would you like to see continue to maintain the impact?
BARRIERS AND ENABLERS
SBIC
EnvironmentPrivacyTime
PositiveTime-proximate
StyleQuestions
Body LanguageActive Listening
Collaborate
ApproachHonest
AssertiveNon-judgemental
Empathetic
ClimateRole modelPermission
CircumstancesGenuine intent
The “Human Software: AND
the “Human Operating System”
BEING AUTHENTIC
1. Understand the Barriers and enablers of Effective Feedback
2.“Gift" Feedback in an honest and respectful way
3. Recognise the impact of a simple framework for your business
IN SUMMARY…