effective communication of analyses

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@michelejkiss / @tgwilson TEN TIPS FOR PRESENTING ANALYSIS RESULTS Michele Kiss, Web Analytics Demystified Tim Wilson, Web Analytics Demystified

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Web Analytics Demystified's Michele Kiss and Tim Wilson present ten tips for more effectively presenting analytics and data.

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Page 1: Effective Communication of Analyses

@michelejkiss / @tgwilson

TEN TIPS FOR PRESENTINGANALYSIS RESULTS"Michele Kiss, Web Analytics Demystified!Tim Wilson, Web Analytics Demystified!

Page 2: Effective Communication of Analyses

@michelejkiss / @tgwilson

ABOUTMICHELE"

Partner at Demystified!–  Client-side, agency-side

experience!–  Fitness junkie!–  Born in Australia, has

lived all over the world!–  Analytics Alias: Jojoba!–  Loves cat videos,

especially Grumpy Cat!

Partner at Demystified!–  Client-side, agency-side

experience!–  Junk food junkie!–  Born in Sour Lake, Texas;

lives in Ohio!–  Analytics Alias: Gilligan!–  Has been called the

Grumpy Cat of Analytics!

ABOUT"TIM"

Page 3: Effective Communication of Analyses

@michelejkiss / @tgwilson

#1: RECOGNIZE THAT PRESENTATION MATTERS!"

Analyst

Page 4: Effective Communication of Analyses

@michelejkiss / @tgwilson

WHYSPEND THE

TIME TO MAKE IT

PRETTY?!Source: Flickr / Søren Rajczyk!

Page 5: Effective Communication of Analyses

@michelejkiss / @tgwilson

BECAUSE IT’S NOT ABOUT PRETTY.!

Page 6: Effective Communication of Analyses

@michelejkiss / @tgwilson

It’s about being

UNDERSTOOD "

Page 7: Effective Communication of Analyses

@michelejkiss / @tgwilson

“Why should we be interested in visualization? Because the human visual system is a pattern seeker of enormous power and subtlety… However, the visual system has its own rules. !

We can easily see patterns presented in certain ways, but if they are presented in other ways, they become invisible. !

Following perception-based rules, we can present our data in such a way that the important and informative patterns stand out. If we disobey the rules, our data will be incomprehensible or misleading.”!

- Colin Ware!

Page 8: Effective Communication of Analyses

@michelejkiss / @tgwilson

“Why should we be interested in visualization? !

Because the human visual system is a pattern seeker of enormous power and subtlety… However, the visual system has its own rules. !

We can easily see patterns presented in certain ways, but if they are presented in other ways, they become invisible. !

Following perception-based rules, we can present our data in such a way that the important and informative patterns stand out. !

If we disobey the rules, our data will be incomprehensible or misleading.”!

- Colin Ware

Page 9: Effective Communication of Analyses

@michelejkiss / @tgwilson

> Informative " "

Beautiful"

Page 10: Effective Communication of Analyses

@michelejkiss / @tgwilson

#2: KNOW YOUR AUDIENCE"

Page 11: Effective Communication of Analyses

@michelejkiss / @tgwilson

#2: KNOW YOUR AUDIENCE"

Think about your audience, not yourself!Tailor your analysis and presentation to the people you’re actually speaking to. !

Page 12: Effective Communication of Analyses

@michelejkiss / @tgwilson

#3: LEAVE DRAMATIC STRUCTURE TO THE THEATER"

Page 13: Effective Communication of Analyses

@michelejkiss / @tgwilson

#3: LEAVE DRAMATIC STRUCTURE TO THE THEATER"

Problem Statement or Hypothesis!

The Answer / Result!

Limited Supporting Data!

Next Steps!

Page 14: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

# of non-white pixels devoted to data display

Total non-white pixels

Page 15: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

# of non-white pixels devoted to data display

Total non-white pixels

Page 16: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

Or, just pretend you’re really stingy with printer ink.!

Page 17: Effective Communication of Analyses

@michelejkiss / @tgwilson

Page 18: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

Page 19: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

Page 20: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

Page 21: Effective Communication of Analyses

@michelejkiss / @tgwilson

#4: MAXIMIZE THE DATA-PIXEL RATIO"

Page 22: Effective Communication of Analyses

@michelejkiss / @tgwilson

#5 CONDITIONAL FORMATTING IS YOUR FRIEND"

Photo source: Flickr / Frank Kovalchek!

Page 23: Effective Communication of Analyses

@michelejkiss / @tgwilson

#5 CONDITIONAL FORMATTING IS YOUR FRIEND"

Page 24: Effective Communication of Analyses

@michelejkiss / @tgwilson

#5 CONDITIONAL FORMATTING IS YOUR FRIEND"

Page 25: Effective Communication of Analyses

@michelejkiss / @tgwilson

#5 CONDITIONAL FORMATTING IS YOUR FRIEND"

Page 26: Effective Communication of Analyses

@michelejkiss / @tgwilson

#6: PRECISION ≠ ACCURACY (BUT CAN FALSELY IMPLY IT!)"

Accurate, Not Precise!

Accurate, Precise!

Not Accurate, Not Precise!

Not Accurate, Precise!

IMPLIES"

Page 27: Effective Communication of Analyses

@michelejkiss / @tgwilson

#6: PRECISION ≠ ACCURACY (BUT CAN FALSELY IMPLY IT!)"

Estimated Revenue Impact:

$1,389,029.13 REALLY?!!

Estimated Revenue Impact:

$1,389,029.13

Est. Revenue Impact:

$1.4MM

Page 28: Effective Communication of Analyses

@michelejkiss / @tgwilson

Source: jobvine.co.za!

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 29: Effective Communication of Analyses

@michelejkiss / @tgwilson

Source: jobvine.co.za!

Source: junkcharts.com!

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 30: Effective Communication of Analyses

@michelejkiss / @tgwilson

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 31: Effective Communication of Analyses

@michelejkiss / @tgwilson

Emphasise specific points during trend:!

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 32: Effective Communication of Analyses

@michelejkiss / @tgwilson

Show context (e.g. vs previous years)!

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 33: Effective Communication of Analyses

@michelejkiss / @tgwilson

Emphasise differences"

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

Russia Portugal Germany France UK USA 0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000

Portugal

Germany

Russia

UK

France

USA

Page 34: Effective Communication of Analyses

@michelejkiss / @tgwilson

1,764 total visits

to the content

51 visits

meaningfully engaged

3% of those

visits engaged

41 visits viewed 2 or more pages

39 visits existed to the Google Hangout page

27 visits clicked to share content

AWARENESS ENGAGEMENT

Awareness:)1,764&Visits&&Engagement:)51&Visits&3%)OF)VISITS) 39 Exits to Google Hangout

Page

27 Social Shares

41 Visits Viewed 2 or more pages

#7: ALL VISUALIZATIONS ARE NOT CREATED EQUAL"

Page 35: Effective Communication of Analyses

@michelejkiss / @tgwilson

#8: NEVER RELY SOLELY ON COLOR"

9% 0.5%

are colourblind

Page 36: Effective Communication of Analyses

@michelejkiss / @tgwilson

#8: NEVER RELY SOLELY ON COLOR"

Page 37: Effective Communication of Analyses

@michelejkiss / @tgwilson

#8: NEVER RELY SOLELY ON COLOR"

(And all black-and-white printers are �colour-blind�)!

Red or Green?!

Page 38: Effective Communication of Analyses

@michelejkiss / @tgwilson

#8: NEVER RELY SOLELY ON COLOR"

!

Doesn’t mean no red/green"(It’s an easily understood colour scheme)!

!

Just make sure it’s understood by

black+white and colour-blind"

Page 39: Effective Communication of Analyses

@michelejkiss / @tgwilson

#9: AFTER PREPPING RESULTS…CUT 25%"

Don’t fall in love with your work. Edit mercilessly!!

Page 40: Effective Communication of Analyses

@michelejkiss / @tgwilson

#10: LEAVE SURPRISES TO THE MAGICIANS"

Page 41: Effective Communication of Analyses

@michelejkiss / @tgwilson

ACCELERATE!"Five things to do next week:!1.  Find an hour to critique the presentation of one of your

own analyses.!2.  Sleep on it. When your next analysis presentation is

ready, revisit it the next day (and cut/restructure/improve).!

3.  Maximize the data-pixel ratio on your next deliverable.!4.  Use conditional formatting to improve the readability of

a table of numbers.!5.  Take a bow when the recipients of your analyses give

you a standing ovation.!