Effective Effective CommunicationCommunication

COMMUNICATIONCOMMUNICATION

Sharing of Sharing of ideas and ideas and information information between between people.people.

Types Of CommunicationTypes Of Communication

Verbal Verbal CommunicationCommunication

Non-Verbal Non-Verbal CommunicationCommunication

Importance Of Communication Importance Of Communication In BusinessIn Business

Effective communication helps us Effective communication helps us better understand a person or better understand a person or situation, enables us to resolve situation, enables us to resolve differences, build trust and differences, build trust and respect, and create environments respect, and create environments where creative ideas, problem where creative ideas, problem solving, affection, and caring can solving, affection, and caring can flourish. flourish.

EFFECTIVE EFFECTIVE COMMUNICATIONCOMMUNICATION

Effective communication Effective communication combines a set of skills combines a set of skills including nonverbal including nonverbal communication, attentive communication, attentive listening, the ability to manage listening, the ability to manage stress in the moment, and the stress in the moment, and the capacity to recognize and capacity to recognize and understand your own emotions understand your own emotions and those of the person you’re and those of the person you’re communicating with.communicating with.

Effective Communication Effective Communication SkillsSkills

ListeningListening Non-Verbal CommunicationNon-Verbal Communication Managing StressManaging Stress Emotional AwarenessEmotional Awareness

ListeningListening

It is one of the most important It is one of the most important aspect of effective aspect of effective communication. It means not just communication. It means not just understanding the words or understanding the words or information being communicate information being communicate but also understand how the but also understand how the speaker feels when they are speaker feels when they are communicating.communicating.

Tips For Effective ListeningTips For Effective Listening

Fully focus on Fully focus on the speaker.the speaker.

Concentrate Concentrate and avoid and avoid interrupting.interrupting.

Show your Show your interest to the interest to the speaker.speaker.

Non-Verbal CommunicationNon-Verbal Communication

It includes wordless It includes wordless communication, body language, communication, body language, postures and gestures, body postures and gestures, body movement and tone of your voice.movement and tone of your voice.

TipsTips

Observing people in public place.Observing people in public place. Be aware of individual Be aware of individual

differences.differences. Use nonverbal signals.Use nonverbal signals. Use body language to convey Use body language to convey

positive feelings. positive feelings.

Managing StressManaging Stress

In small doses, stress can help In small doses, stress can help you perform under pressure. you perform under pressure. However, when stress becomes However, when stress becomes constant and overwhelming, it constant and overwhelming, it can hamper effective can hamper effective communication by disrupting communication by disrupting your capacity to think clearly and your capacity to think clearly and creatively, and act appropriately.creatively, and act appropriately.

Tips For Quick Relief From Tips For Quick Relief From StressStress

Recognize when Recognize when you’re becoming you’re becoming stressed.  stressed. 

Bring your senses to Bring your senses to rescue and manage rescue and manage stress by taking stress by taking deep breath.deep breath.

Look for humor in Look for humor in the the

situation.  situation.  Be willing to Be willing to

compromise. compromise. 

Emotional AwarenessEmotional Awareness

Emotions play an important role Emotions play an important role in the way we communicate at in the way we communicate at home and work. home and work.

Emotional awareness provides Emotional awareness provides you the tools for understanding you the tools for understanding both yourself and other people, both yourself and other people, and the real messages they are and the real messages they are communicating to you. communicating to you.

Emotional Awareness Can Emotional Awareness Can Improve Effective CommunicationImprove Effective Communication

Understand yourself.Understand yourself. Communicate clearly and Communicate clearly and

effective in any situation.effective in any situation. Build strong, trusting and Build strong, trusting and

rewarding relationships, think rewarding relationships, think creatively and solve problems.creatively and solve problems.

Effective Communication Effective Communication Requires Both Thinking & FeelingRequires Both Thinking & Feeling

When emotional awareness is When emotional awareness is strongly developed, you’ll know strongly developed, you’ll know what you’re feeling without what you’re feeling without having to think about. The goal of having to think about. The goal of effective communication is to find effective communication is to find a healthy balance between your a healthy balance between your intellect and your emotions, intellect and your emotions, between thinking and feeling.between thinking and feeling.

Purpose Of Effective Purpose Of Effective Communication In OrganizationCommunication In Organization

Managers need to be effective Managers need to be effective communicators to achieve communicators to achieve positive results in today’s positive results in today’s organizations. Some of the organizations. Some of the purposes are – Seeking or purposes are – Seeking or receiving information, receiving information, encouragement, control, selling encouragement, control, selling proposals, confrontation.proposals, confrontation.

ORGANIZATIONAL ORGANIZATIONAL COMMUNICATIONCOMMUNICATION

Organizational communication Organizational communication can be External Communication can be External Communication and Internal Communication. and Internal Communication.

Communication in organizations Communication in organizations use two basic channels – formal use two basic channels – formal and informal. Both are important and informal. Both are important and both carry messages – and both carry messages – sometimes reinforcing and sometimes reinforcing and sometimes conflicting – sometimes conflicting – throughout the organization.throughout the organization.

Benefits Of Effective Benefits Of Effective CommunicationCommunication

To defended To defended an interview.an interview.

To get the job.To get the job. To do your job To do your job

well.well. To beforehand To beforehand

in your career.in your career.

Here is a advantageous catchword to be think..

SUCCESS: S tronger U pturn C learer C onvincing S uccessful E nhanced S ound S uccessful

Importance of Effective Importance of Effective CommunicationCommunication

Communication is the “lifeblood” Communication is the “lifeblood” of every organization.of every organization.

Effective communication is an Effective communication is an essential component of essential component of organizational success whether it organizational success whether it is at the interpersonal, intra-is at the interpersonal, intra-group, organizational, or external group, organizational, or external levels.levels.

Relationships between people and Relationships between people and consists of the transfer of consists of the transfer of information and understanding information and understanding between parts and people in an between parts and people in an organization. organization.

Cont…Cont…

The effective management of The effective management of interpersonal communication is interpersonal communication is that information is passed, and that information is passed, and relationships are built.relationships are built.

It helps people understand the It helps people understand the need for change: need for change:

*how they should manage it*how they should manage it *how to reduce resistance to *how to reduce resistance to

change.change.

CONCLUSIONCONCLUSION

Effective communication requires Effective communication requires you to also understand the you to also understand the emotion behind the information. emotion behind the information. It combines a set of skills It combines a set of skills including nonverbal including nonverbal communication, attentive communication, attentive listening, the ability to manage listening, the ability to manage stress in the moment, and the stress in the moment, and the capacity to recognize and capacity to recognize and understand your own emotions understand your own emotions and those of the person you’re and those of the person you’re communicating with.communicating with.