Effective communicationEffective communication

““Great Communication skill is part of top Great Communication skill is part of top managers Armory”managers Armory”

There are many managers who have great There are many managers who have great knowledge & Skills but they are not able to knowledge & Skills but they are not able to communicate what they know.communicate what they know.

There are many managers who are great There are many managers who are great communicators & produce tremendous communicators & produce tremendous results even though they lack knowledge & results even though they lack knowledge & skillsskills

Either way you should have great Either way you should have great communication because your whole role is communication because your whole role is about getting results through others.about getting results through others.

Communication skillsCommunication skills

Why are excellent communication skills so Why are excellent communication skills so important?important?

How effective are your communication How effective are your communication skills?skills?

Learn how to communicate a vision & Learn how to communicate a vision & strategy.strategy.

Learn How to make effort less rapport Learn How to make effort less rapport from lower to higher managementfrom lower to higher management

Networking- Why do it? Are you doing it? Networking- Why do it? Are you doing it? Are you any good at it?Are you any good at it?

Public speaking techniques & tips.Public speaking techniques & tips.

Why are excellent Why are excellent communication skills so communication skills so

important?important? You have gone past that stage where you have You have gone past that stage where you have

had to complete the “doing”had to complete the “doing” Now its time to step back & look at the direction Now its time to step back & look at the direction

that your team needs to be moving towardsthat your team needs to be moving towards Now its time to formulate the strategies & PlansNow its time to formulate the strategies & Plans You will not actually physically carrying out your You will not actually physically carrying out your

plan, you need others to carry them out for you.plan, you need others to carry them out for you. You need to communicate your requirements in You need to communicate your requirements in

motivating & empowering way that gets others to motivating & empowering way that gets others to complete the task & activities to high standard & complete the task & activities to high standard & within budgetary & time constraints. within budgetary & time constraints.

You have a vision in your mind & you need You have a vision in your mind & you need to communicate it to the team.to communicate it to the team.

You are seen as some one who is You are seen as some one who is successful in your company & hence team successful in your company & hence team will be looking to you to set the example. will be looking to you to set the example. They need be impressed with the way that They need be impressed with the way that you come across as a leader, a motivator you come across as a leader, a motivator & some one who can stand up & speak & some one who can stand up & speak comfortably in front of others. comfortably in front of others.

How effective are your How effective are your communication skills?communication skills?

Here is a quick way of assessing your Here is a quick way of assessing your communication skill-communication skill-

• Can you make small talk easily?Can you make small talk easily?• How comfortable do you feel while How comfortable do you feel while

meeting people for the first time? Can you meeting people for the first time? Can you hold a conversation?hold a conversation?

• Can you express your opinion in objective Can you express your opinion in objective manner without getting angry?manner without getting angry?

• Can you hold motivating conversations?Can you hold motivating conversations?

How well can you communicate bad How well can you communicate bad news?news?

How well you manage conflict in the team?How well you manage conflict in the team? Can you communicate effectively with Can you communicate effectively with

people at all levels.people at all levels.

Have a look at your answers & see if there Have a look at your answers & see if there are any pattern that emerges.are any pattern that emerges.

Ex.- You might be great in dealing conflict Ex.- You might be great in dealing conflict & giving tough messages but when it & giving tough messages but when it come to the motivating the people you come to the motivating the people you don’t know how to do it.don’t know how to do it.

Or, you might feeling comfortable while Or, you might feeling comfortable while speaking in front of groups but haven’t got speaking in front of groups but haven’t got the clue how to make small talk with one the clue how to make small talk with one person.person.

Have a think about it & jot down the ideas Have a think about it & jot down the ideas what you can do to improve your what you can do to improve your communication skill in each area. communication skill in each area.

Learn how to communicate a Learn how to communicate a vision & strategy.vision & strategy.

As a manager it your role to map out a vision for As a manager it your role to map out a vision for your team to follow.your team to follow.

Some tips to communicate it effectively-Some tips to communicate it effectively-• Use visual diagram where possible, the old Use visual diagram where possible, the old

saying of “a picture tells a thousand words” is so saying of “a picture tells a thousand words” is so true.true.

• Explain/Illustrate where you are now & where Explain/Illustrate where you are now & where you need to be so that your team can build up a you need to be so that your team can build up a mental picture.mental picture.

• Sell the benefits to the team why you are Sell the benefits to the team why you are following this route of action. following this route of action.

Sell the benefit to the team what is in it for them?Sell the benefit to the team what is in it for them? Anticipate questions from them, put yourself in Anticipate questions from them, put yourself in

their shoes, brainstorm all the tough questions their shoes, brainstorm all the tough questions that they could come out with.that they could come out with.

Map out all the answers to that question in bullet Map out all the answers to that question in bullet points.points.

Have supporting document/ action plan/ take Have supporting document/ action plan/ take home message that explain the things fully so home message that explain the things fully so that the team can go through it afterwardsthat the team can go through it afterwards

Put a support structure after the communication Put a support structure after the communication so that their queries can be answered if any.so that their queries can be answered if any.

Follow the above tips & you will come across a Follow the above tips & you will come across a motivating & well prepared manager.motivating & well prepared manager.

Learn How to make effort less Learn How to make effort less rapport from lower to higher rapport from lower to higher

managementmanagement If you understand all about the people & how If you understand all about the people & how

they like to communicate or what they like to talk they like to communicate or what they like to talk about then meeting people for the first time can about then meeting people for the first time can be enjoyable experience.be enjoyable experience.

Else you keep yourself under tremendous Else you keep yourself under tremendous pressure of what to talk?pressure of what to talk?

You forget about communicating with other You forget about communicating with other people because you are too busy thinking about people because you are too busy thinking about what to talk. what to talk.

““The best conversationalist in the world are the The best conversationalist in the world are the best listeners”.best listeners”.

Become an expert listener- why???Become an expert listener- why??? When you become listener, other person talksWhen you become listener, other person talks Treat the person as a most important person, Treat the person as a most important person,

because for them they are!!!because for them they are!!! Ask questions & let them talk the most.Ask questions & let them talk the most. By doing this they will be interested to know By doing this they will be interested to know

about you as well by asking questions so that about you as well by asking questions so that you can talk.you can talk.

How to engage other person into talking?How to engage other person into talking? It is important to understand what they like to It is important to understand what they like to

talk to about-talk to about-

1] THEMSELVES-1] THEMSELVES-

“ “What are you doing carrier wise?”What are you doing carrier wise?”

“ “Do you enjoy it?” Do you enjoy it?”

“ “Tell me about this…”Tell me about this…”

They will be in love with you for it.They will be in love with you for it.

2] THEIR OWN OPINION-2] THEIR OWN OPINION-

Second important apart from talking about Second important apart from talking about THEMSELVES people love to air their opinion THEMSELVES people love to air their opinion

““What do you think of the india played this What do you think of the india played this world cup?”world cup?”

““What is your opinion about this…? that…?”What is your opinion about this…? that…?”3] OTHER PEOPLE- 3] OTHER PEOPLE- Some people call it gossip, some just call Some people call it gossip, some just call

it talking about other people.it talking about other people.“ “ What do you think of xyz person?”What do you think of xyz person?”““Has xyz person got that skills?”Has xyz person got that skills?”4] THINGS-4] THINGS- “ “I like YOUR car, How long have YOU I like YOUR car, How long have YOU

had it?”had it?”

“ “ I like YOUR Jacket, where did YOU get it I like YOUR Jacket, where did YOU get it from?”from?”

5] You-5] You-

- People are least interested to talk about - People are least interested to talk about YOU.YOU.

- Talk when the other people ask you a Talk when the other people ask you a questionquestion

- When you do talk, link it to what other When you do talk, link it to what other person has already said & you will make a person has already said & you will make a magical impact.magical impact.

Tips for building effortless rapport-Tips for building effortless rapport-• Don’t worry about what to say just go into Don’t worry about what to say just go into

the conversation with other person in the conversation with other person in mind.mind.

• Listen & ask question about other personListen & ask question about other person• Then ask some more questionsThen ask some more questions• Think about “YOU” instead of “I”Think about “YOU” instead of “I”• Talk about other persons favorite subjects Talk about other persons favorite subjects

in order if known.in order if known.• Don’t talk about yourself until the other Don’t talk about yourself until the other

person asksperson asks• Have fun don’t take it seriously.Have fun don’t take it seriously.

Networking- Why do it? Are Networking- Why do it? Are you doing it? Are you any good you doing it? Are you any good

at it?at it? Did you know that you can greatly enhance the Did you know that you can greatly enhance the

performance of your team & your company performance of your team & your company through networking?through networking?

Actually networking is building & developing Actually networking is building & developing relationship with other people- anywhere!relationship with other people- anywhere!

The people you know, you have worked with, The people you know, you have worked with, have met them in conferences, parties, social have met them in conferences, parties, social functions is part of your network. functions is part of your network.

Five strategies to make networkingFive strategies to make networking

profitable-profitable-

1]Choose the right networking group1]Choose the right networking group

2] Focus on quality contacts versus quantity2] Focus on quality contacts versus quantity

3] Make a positive first impression3] Make a positive first impression

“ “Seek first to understand then to be Seek first to understand then to be understood”- Stephen Coveyunderstood”- Stephen Covey

4]Be able to clearly state what you do 4]Be able to clearly state what you do (introduction)(introduction)

5]Follow up after the event5]Follow up after the event

Public Speaking Techniques & Public Speaking Techniques & TipsTips

No communication section would be No communication section would be complete without some tips & techniques complete without some tips & techniques to deliver effective speeches.to deliver effective speeches.

Least favorite activity that anyone can Least favorite activity that anyone can performperform

However if we are well prepared, well However if we are well prepared, well equipped, well supported speaking in equipped, well supported speaking in public can be really enjoyable.public can be really enjoyable.

Some ways to you can make speaking in Some ways to you can make speaking in Public enjoyable- Public enjoyable-

- As much as possible/ appropriate include - As much as possible/ appropriate include your audienceyour audience

- Prepare questions to encourage audience Prepare questions to encourage audience to participateto participate

- Know the audience in advance/ their Know the audience in advance/ their histories/ what are they?histories/ what are they?

- Prepare opportunities in your presentation Prepare opportunities in your presentation for audience to participate.for audience to participate.

Inject appropriate humor in to your deliveryInject appropriate humor in to your delivery- Enable you to lighten up & release tension- Enable you to lighten up & release tension- Enable audience to loosen up & pay more - Enable audience to loosen up & pay more

attention.attention. Share a little known factsShare a little known facts One single new peace of information can make One single new peace of information can make

the time spent listening completely worth their the time spent listening completely worth their while.while.

Smile & the world will smile with youSmile & the world will smile with you Keep it relevantKeep it relevant- Make sure that the audience is the right Make sure that the audience is the right

audience for the information you are presentingaudience for the information you are presenting- Practice it well until it comes naturallyPractice it well until it comes naturally

Create fun visuals( as appropriate)Create fun visuals( as appropriate)

- Helps audience to understand the subject Helps audience to understand the subject properlyproperly

- More clarity More clarity

- Graphical representation, relevant clips, Graphical representation, relevant clips, fun, comicfun, comic

Qualities of Good Public Speaker/ Presenter-Qualities of Good Public Speaker/ Presenter-- They talk to us as though we are having They talk to us as though we are having

conversationconversation- They speak our languageThey speak our language- They look as though they are enjoying They look as though they are enjoying

themselvesthemselves- They inspire us to find out more on subjectThey inspire us to find out more on subject- They tell storiesThey tell stories- They don’t talk for hoursThey don’t talk for hours- They look at us not their notesThey look at us not their notes- They stress important points & allow ideas to They stress important points & allow ideas to

sink insink in

Importance of body language-Importance of body language-- Important aspect of effective Important aspect of effective

communication as a nonverbal communication as a nonverbal communicationcommunication

• SmileSmile• Maintain eye contactsMaintain eye contacts• HandshakesHandshakes• Move around Move around • GestureGesture• RelaxRelax• Speak with confidence as wellSpeak with confidence as well

People will believe what they see than People will believe what they see than what they hear, but once you are confident what they hear, but once you are confident you have to sound the part too!you have to sound the part too!

• Breathing Breathing • Sound quality of your voiceSound quality of your voice• PitchPitch• SpeedSpeed• ToneTone• PausingPausing• ListeningListening• Use confident wordsUse confident words

15 ways to overcome your stage fright15 ways to overcome your stage fright--

• Be well prepared, rehearse several timesBe well prepared, rehearse several times

• Co-operate with your body- rest, eat, sleep wellCo-operate with your body- rest, eat, sleep well

• Dress in clothes that make you feel goodDress in clothes that make you feel good

• Concentrate on the messages you want to get Concentrate on the messages you want to get over your audienceover your audience

• Move around & release your nervous energyMove around & release your nervous energy

• Visualize yourself doing wellVisualize yourself doing well

• Remember that your audience want you to do Remember that your audience want you to do wellwell

• Put the situation into perspectivePut the situation into perspective

• Think of a similar occasion in the past when you Think of a similar occasion in the past when you did it before & did it well. did it before & did it well.

• Make no negative confession, “I am so nervous”Make no negative confession, “I am so nervous”

• If you get nervous in your talk, move around & If you get nervous in your talk, move around & do something different to get into a different do something different to get into a different “state”“state”

• Pick out some friendly faces & make an eye Pick out some friendly faces & make an eye contacts with themcontacts with them

• If you make a mistake admit it, laugh at it & If you make a mistake admit it, laugh at it & audience will laugh with you. Make a joke of it.audience will laugh with you. Make a joke of it.

• The more you do it the better you will becomeThe more you do it the better you will become

• Practice makes man perfect Practice makes man perfect

Enhancing the communication skill is vital Enhancing the communication skill is vital aspect of your personal & professional aspect of your personal & professional developmentdevelopment

Identify your strength & weaknesses in Identify your strength & weaknesses in regards to communicationregards to communication

What can you do to bridge the gap?What can you do to bridge the gap?

Thank youThank you