effective business processes help smes overcome challenges
DESCRIPTION
In this presentation "Effective business processes can help SMBs overcome challenges", you will find out the challenges faced by Small and Medium Enterprises (SMB or SME) all over the world and in Australia and how effective processes can help overcome these challenges.TRANSCRIPT
Sukesh Ned
Turnaround Services Global
Sydney
Wednesday 25th June 2014
Effective business processes
can help SMEs overcome challenges
Uncertainties around the Globe
and Australia
Global middle class is growing
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 2022 2024 2026 2028
World P
opula
tion (
mill
ions)
Rich Middle Class PoorSource: Brookings Institution
Cost competitiveness is shifting
Wages are catching up
0
20
40
60
80
100
2012 2022 2032
USA
Spain
Poland
China
Mexico
India
Source: PWC
Philippines
In Australia
Average age is increasing 1 in 4 were born overseas
PROJECTED POPULATION AGED 65 YEARS AND OVER
-50% 0% 50% 100% 150% 200% 250%
UK
New Zealand
China
India
Italy
Vietnam
Germany
Relative Absolute
Source: ABS
Source: ABS
Changing landscape
DEMOGRAPHICSSUPPLYCHAIN
TRADE &
BANK
?
Embrace the change
RUN FASTER
STAY ALERT
LEAP AHEAD
Revive - Refine - Refresh
CURRENT FUTURE
TRANSACTION-ORIENTED
PRODUCTIVITY FOCUS
LOCAL PLAYER
JOB WORK
SINGLE LOCATION
THEME COMPANY
STEADY GROWTH
CUSTOMER-ORIENTED
FLEXIBILITY
GLOBAL PLAYER
PROPRIETARY
PRODUCTS
MULTI- LOCATION
PORTFOLIO COMPANY
QUANTUM JUMP
COMPETITIVE
CHASM
Deepen customer insights
UNDERSTAND OBSERVE EXCITE
Listening to your
customer
Make your
customer talk
Observing how customer
uses products
- Pre-use
- During use
- Post use
Identifying how value
could be added through
- Physical
- Emotional means
Enhance Value
Thinking from
customers and
their customers’
viewpoints to
enhance value
Differentiate and rule
New rules
New
Generic
Current rules
Product Concepts
Competition
Leisure
equipmentLeisure
stores
DIY-Mail orderBike
Australian & overseas competition
Sustainability Innovation
(Change rules)
More & Better Change Management
Monitor and reduce costs
LAYERS OF
INEFFICIENCY
Costs of
• Low productivity
• Setup / Change over
• Rejection
• Rework
• Under utilisation
• Excess design
COST BAND
CORE COSTS
Measure and improve quality
DELIGHT
DESIRED
EXPECTED
BASIC
Turnaround – What do we do
PERFORMANCE
IMPROVEMENT
PEOPLE &
INNOVATION
STRATEGY &
OPERATIONS
• Management Consulting
• Business Technology Consulting
Need a reality check ?
Contact us @
Competitiveness is The Heartbeat Of Your Business
Sukesh Ned
Turnaround Services Global
Sydney
Wednesday 25th June 2014
Effective business processes
can help SMEs overcome challenges