Sukesh Ned
Turnaround Services Global
Sydney
Wednesday 25th June 2014
Effective business processes
can help SMEs overcome challenges
Uncertainties around the Globe
and Australia
Global middle class is growing
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 2022 2024 2026 2028
World P
opula
tion (
mill
ions)
Rich Middle Class PoorSource: Brookings Institution
Cost competitiveness is shifting
Wages are catching up
0
20
40
60
80
100
2012 2022 2032
USA
Spain
Poland
China
Mexico
India
Source: PWC
Philippines
In Australia
Average age is increasing 1 in 4 were born overseas
PROJECTED POPULATION AGED 65 YEARS AND OVER
-50% 0% 50% 100% 150% 200% 250%
UK
New Zealand
China
India
Italy
Vietnam
Germany
Relative Absolute
Source: ABS
Source: ABS
Changing landscape
DEMOGRAPHICSSUPPLYCHAIN
TRADE &
BANK
?
Embrace the change
RUN FASTER
STAY ALERT
LEAP AHEAD
Revive - Refine - Refresh
CURRENT FUTURE
TRANSACTION-ORIENTED
PRODUCTIVITY FOCUS
LOCAL PLAYER
JOB WORK
SINGLE LOCATION
THEME COMPANY
STEADY GROWTH
CUSTOMER-ORIENTED
FLEXIBILITY
GLOBAL PLAYER
PROPRIETARY
PRODUCTS
MULTI- LOCATION
PORTFOLIO COMPANY
QUANTUM JUMP
COMPETITIVE
CHASM
Deepen customer insights
UNDERSTAND OBSERVE EXCITE
Listening to your
customer
Make your
customer talk
Observing how customer
uses products
- Pre-use
- During use
- Post use
Identifying how value
could be added through
- Physical
- Emotional means
Enhance Value
Thinking from
customers and
their customers’
viewpoints to
enhance value
Differentiate and rule
New rules
New
Generic
Current rules
Product Concepts
Competition
Leisure
equipmentLeisure
stores
DIY-Mail orderBike
Australian & overseas competition
Sustainability Innovation
(Change rules)
More & Better Change Management
Monitor and reduce costs
LAYERS OF
INEFFICIENCY
Costs of
• Low productivity
• Setup / Change over
• Rejection
• Rework
• Under utilisation
• Excess design
COST BAND
CORE COSTS
Measure and improve quality
DELIGHT
DESIRED
EXPECTED
BASIC
Turnaround – What do we do
PERFORMANCE
IMPROVEMENT
PEOPLE &
INNOVATION
STRATEGY &
OPERATIONS
• Management Consulting
• Business Technology Consulting
Need a reality check ?
Contact us @
Competitiveness is The Heartbeat Of Your Business
Sukesh Ned
Turnaround Services Global
Sydney
Wednesday 25th June 2014
Effective business processes
can help SMEs overcome challenges
