ed batista, interpersonal dynamics (aka touchy feely) @stanfordbiz, class 6: group norms & roles
TRANSCRIPT
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Interpersonal
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DynamicsEd BatistaClass 6GROUP NORMS & ROLES
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Here until 5:50pm(We will take a break)Work in pairs, trios, half-groups& with members of other groups
Today’s agenda
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The balcony &
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the dance floor
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Dissecting a
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group
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Still a new group16.5 hours in T-group (29% of total)
Ample time to intervene & change course
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MultipleInterpersonal Dynamics ReaderKantor’s Four-Player Model & Action StancesBuilding the Emotional Intelligence of Groups
perspectives
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Discuss withWhat concepts seemed most useful to you?How are they relevant to your T-group?
your partner
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I.D. ReaderWhat rights & responsibilities do you have?What’s the role of the facilitators?How is influence determined?What’s the role of feedback?What is “productive” work?How is conflict handled?
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I.D. ReaderEdgar ScheinWill I be accepted? (Is there a membership fee?)Will I have influence? (Will I have control?)What identities can I show? (Must I play a role?)Will my goals be met? (What are their goals?)
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EQ and groupsDruskat & WolffEffective teamsParticipation, cooperation, collaborationCan’t mandate these behaviors
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EQ and groupsEssential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQ
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EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ Suppression)Inward (our emotions)Outward (others’ emotions)
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EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotion
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EQ and groups
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Ability to identify productivenorms & make them explicit
Norms regarding emotionawareness & regulation
Mutual trust,group identity, group
efficacy
Participation, cooperation, collaboration
Effectiveness
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Normative
Norma (Carpenter’s square)
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NormsThree interpretationsAspirations (What we should do)Prescriptions (What we must do)Descriptions (What we actually do)
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Clear the space
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& find your T-group
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Group normsConsider your group’s explicit & implicit normsSome create awareness of emotionsOthers help regulate emotions
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With your group, stand behind a row of cones
Group norms
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On each norm, place yourself on the continuum
Group norms
& pay attention to your partner
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We never… We always…
Group norms
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We never… We always…
Norms that createawareness
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We never… We always…
1. Spend time getting to knoweach other personally.
Norms that createawareness
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We never… We always…
2. Regularly ask how others are doing.
Norms that createawareness
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We never… We always…
3. Share our thoughts and emotionsin the moment.
Norms that createawareness
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We never… We always…
4. Ask those who have been quiet in a discussion what they think.
Norms that createawareness
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We never… We always…
5. Fully explore any resistanceto the group’s direction.
Norms that createawareness
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We never… We always…
6. Set aside time to discuss and evaluateour own effectiveness.
Norms that createawareness
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We never… We always…
7. Acknowledge and discuss the feelingin the group in the moment.
Norms that createawareness
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We never… We always…
Norms that help regulate
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We never… We always…
1. Have clear ground rules for productive behavior in T-group.
Norms that help regulate
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We never… We always…
2. Call out behavior that violatesthose ground rules.
Norms that help regulate
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We never… We always…
3. Express acceptance ofothers’ emotions.
Norms that help regulate
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We never… We always…
4. Make time to discuss difficulties within the group
and the emotions they generate.
Norms that help regulate
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We never… We always…
5. Use playfulness to acknowledgeand relieve stress.
Norms that help regulate
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We never… We always…
6. Express optimism aboutthe group’s capabilities.
Norms that help regulate
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We never… We always…
7. Provide others with positivefeedback in the moment.
Norms that help regulate
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Discuss withWhat norms do we have in practice?What norms do we aspire to?
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your partner
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Thank your
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partner
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Get 2 new peoplefrom your T-
group
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Kantor’s 4 players
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Kantor’s 4 playersMover initiates
Follower supportsOpposer challengesBystander observes
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Kantor’s 4 playersNo Movers, no direction
No Followers, no completionNo Opposers, no correctionNo Bystanders, no perspective
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Kantor’s 4 playersOptimal system
All roles are representedAll members can play all roles at any time
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Kantor’s 4 playersSub-optimal system
One or more roles is missingMembers may avoid certain rolesMembers may get stuck in certain roles
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Roles & social
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identity
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Discuss with
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your trioIn T-group, what roles……do I play?…do I get stuck in?…do I tend to avoid?How might my social IDs affect any of this?
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2 trios form
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half T-groups
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Sit in a circlewith your T-group
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Discuss with yourWhat did you learn?
What’s working?What’s not?What would you like to do differently?
T-group
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Discuss with your
How will you update your facilitators?
T-group
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Next stepsT-group when your group is meetingWeek 6 Post-Group Assignment due Fri @ NoonWeek 7 Readings & Class Notes on CanvasWeek 7 Pre-Class Assignment due Mon @ NoonNext class Tues Feb 21, 3pm here
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Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html