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Enterprise Applications

Change Management

Process Enhancement

PresentationOctober 1st 2009

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Agenda

• Charge

• Current State

•

Proposed Options• Suggested Option

GOAL !alance control and customer responsi"eness

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Charge

• Add Senior Management Appro"al toEnterprise Applications ChangeManagement Process

• #se an appropriate communicationapproach $or changecommunications

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Current State o$ Ent% Apps% ChangeMgmt% Process

• Currentl& using a documented andcontinuousl& audited '1() &ears* changeprocess see topic 2+01,19+2 - .The Management Information Systems(MIS) Department Conguration Management Process” in the MIS Tech Journal

• Process has been utili/ed $or controllingchanges to the Enterprise Applications henthe& ere maintained b& the !SS and sections%

• Change documentation accessible on ermi3etor4 '5eb broser and 3otes Client*

• Process has multiple control chec4points

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Current State o$ Ent% Apps% ChangeMgmt% Process

• Meshes change management or46o'!SP7A application* and code control'All$usion 8ar"est*

• emonstrates segregation o$ duties

• 8as recentl& been changed to add aChange Ad"isor& !oard Control to the

release process• 3ot used $or some s&stems and ser"ices

that Enterprise Applications depend on

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!SP7A Application

•  7rac4s all aspects o$ a change

• Maintains comprehensi"e metadata'ates: People: ;e

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!SP7A etails

Change details ith te=t: >leattachment s: and other richcontent

Change escription

Current 5or46on$ormation

https??bss@support%$nal%go"?proect?bspta%ns$?tas4lin4?1(0++

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!SP7A 5or46o Steps

rom item 1(0+1etailed 5or46on$ormation

People in"ol"ed inthe change

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!SP7A Meta data

Automaticgeneration o$change log 'ingre&*

#ser Comments 'inblac4*

E=ample o$ ScreenShots in Comments

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Code Management uses All$usion8ar"est '8ar"est*

Code Management Steps Mapto !SP7A Steps

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8ar"est Pac4age 3ames Map to!SP7A tems

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ECS Change Ad"isor& !oard

• #ses a documented process see http??bss@support%$nal%go"?Products?S3PB!OO%ns$?ip?2,0,112D(openocument

• Meets on a ee4l& basis

• ncludes e"elopment?PM?Ser"iceOner sta4eholders

• Pro"ides a eb accessible ermi

netor4 a"ailable change log See https??bss@support%$nal%go"?proect?bspta%ns$?tas4lin4?1(0++

http://bss-support.fnal.gov/Products/SNP_BOOK.nsf/wip/280811274?openDocumenthttps://bss-support.fnal.gov/project/bspta.nsf/tasklink/14055https://bss-support.fnal.gov/project/bspta.nsf/tasklink/14055https://bss-support.fnal.gov/project/bspta.nsf/tasklink/14055https://bss-support.fnal.gov/project/bspta.nsf/tasklink/14055https://bss-support.fnal.gov/project/bspta.nsf/tasklink/14055http://bss-support.fnal.gov/Products/SNP_BOOK.nsf/wip/280811274?openDocument

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CA! Log -Prior 5ee4FsChanges

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CA! Log -orard Loo4ing Changes

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Possible Options $or Adding SeniorManagement Appro"al to Process

A% Mo"e Enterprise Applications Change processto Computing i"ision Change Process

!% Add Li$ec&cle step to the !SP7A or46o

process $or Senior Management Appro"alC% Pro"ide e@mail cop& o$ ECS CA! log to Senior

Management $or them to appro"e and sendbac4

% Member's* o$ Senior Management and theCommunication Group attends CA! meetingand appro"es ith other sta4eholders

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Proposed Option

• Member's* o$ Senior Management and the CCommunication Group attends CA! meetingand appro"es ith other sta4eholders – ;educes possibilit& o$ adding lag time to change

implementation

 – Pro"ides abilit& $or senior management to get