ecommerce checkout flow analysis: vintage king audio

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ConversionXL reviews Checkout flow

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Post on 28-Nov-2014

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Reviews by ConversionXL: http://conversionxl.com/blog/

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Page 1: Ecommerce checkout flow analysis: Vintage King Audio

ConversionXL reviewsCheckout flow

Page 2: Ecommerce checkout flow analysis: Vintage King Audio

I just added a product to the cart. Confirming it is nice.

Page 3: Ecommerce checkout flow analysis: Vintage King Audio

Cart contents are clearly presented

Page 4: Ecommerce checkout flow analysis: Vintage King Audio

Making me type a number and click a link to update quantity is a minor usability hassle.

Page 5: Ecommerce checkout flow analysis: Vintage King Audio

Ok, so I have it in my cart. Now what?

Page 6: Ecommerce checkout flow analysis: Vintage King Audio

This checkout button is invisible

Page 7: Ecommerce checkout flow analysis: Vintage King Audio

It matters since if the cart is full, that’s the only button I might possibly see. Or not.

Page 8: Ecommerce checkout flow analysis: Vintage King Audio

And this doesn’t stand out enough either. Use a different color.

Page 9: Ecommerce checkout flow analysis: Vintage King Audio

These are distractions, and send a bunch of people to Google to look for coupons. They might not return

Page 10: Ecommerce checkout flow analysis: Vintage King Audio

Are you absolutely sure this is the final cost? No taxes, no shipping fees?

Page 11: Ecommerce checkout flow analysis: Vintage King Audio

Already an error message?! This site is broken!

Page 12: Ecommerce checkout flow analysis: Vintage King Audio

Oh wait minute. It’s only a message that’s relevant for like 4% of total users.

Show it together with “login incorrect message”, don’t scare people.

Page 13: Ecommerce checkout flow analysis: Vintage King Audio

Too many choices. What’s most used? Make that prominent. (I bet it’s guest checkout).

Page 14: Ecommerce checkout flow analysis: Vintage King Audio

Form labels on top is typically very good.

Page 15: Ecommerce checkout flow analysis: Vintage King Audio

But first step is already too long. How about you start with just email? Makes abandoned cart recovery easy, too.

Page 16: Ecommerce checkout flow analysis: Vintage King Audio

Progress? Don’t see any!

Page 17: Ecommerce checkout flow analysis: Vintage King Audio

Make CTA specific. “Continue to shipping info”. I’d also make it bigger.

Page 18: Ecommerce checkout flow analysis: Vintage King Audio

Make CTA specific. “Continue to shipping info”. I’d also make it bigger.

Page 19: Ecommerce checkout flow analysis: Vintage King Audio

Make CTA specific. “Continue to payment”

Page 20: Ecommerce checkout flow analysis: Vintage King Audio

This thing has now become *really* annoying. It’s a distraction.

Page 21: Ecommerce checkout flow analysis: Vintage King Audio

Is this secure? Doesn’t seem to be.

Page 22: Ecommerce checkout flow analysis: Vintage King Audio

Is this secure? Doesn’t seem to be.

Page 23: Ecommerce checkout flow analysis: Vintage King Audio

Wow. Not even secure (https) connection. Not getting my card info today!

Page 24: Ecommerce checkout flow analysis: Vintage King Audio

Wow. Not even secure (https) connection. Not getting my card info today!

Page 25: Ecommerce checkout flow analysis: Vintage King Audio

A “safe” payment form looks more like this.

Page 26: Ecommerce checkout flow analysis: Vintage King Audio

Thank youIf you want to get your site reviewed, follow me on Twitter: @peeplaja

and Facebook: https://www.facebook.com/ConversionXL

http://conversionxl.com