eco guide academy final report

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    MAKERERE UNIVERSITY

    SCHOOL OF FORESTRY BIODIVERSITY AND TOURISM

    DEPARTMENT OF BIODIVERSITY AND TOURISM

    BACHELORS OF TOURISM

    NAME REGNO SIGNATURE

    NAYIGA ROSEMARY 09/U/6264/EVE

    NAMBAYO BARBARA 09/U/5943/EVE

    NAIGA SHAMIM 09/U/6244/EVE

    NAMPEWO CHRISTINE 09/U/6259/EVE

    NNASSINDE MARIA SSEWAYA 09/U/6270/EVE

    NAKACWA DOREEN 09/U/6247/EVE

    NAZZIWA ESTHER RESTY 09/U/6265/EVE

    AMOIT RITA 09/U/6204/EVE

    NABASSA PENELOPE 09/U/6239/EVE

    OKECH COLLINS 09/K/18165/EVE

    MAGRETH THOMAS 09/T/17165/EVE

    RWAMUKAGA LEILA 08/U/16984/PS

    MIGAMBA PEACE JULIET

    SSEBUUMA SHAFIK

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    TABLE OF CONTENTS

    Executive summary.. 3

    Our vision..4

    Mission..4

    Our role..5

    Strengths of the company....5

    Weaknesses of the company...................................................................5

    Opportunities6

    Threats..6

    Factors for the success of thebusiness.7

    Objectives.7

    Company history...9

    Company and industry profile...10

    Market strategy.10

    Pricing.12

    Distribution

    Competitor analysis.......13

    Description of management team.....14

    Plan of operation17

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    Loan proposal..18

    Estimated budget expenditure19

    Accounting equations for transactions made.19

    Statement of financial position..22

    Marginal income costing statement....23

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    ECOGUIDE ACADEMY.

    EXECUTIVE SUMMARY.

    INTRODUCTION

    Eco guide academy is a professional-field oriented training centre to produce

    skilled and knowledgeable tour guides with a touch of professionalism. The boom

    of the tourism industry has indicated a vivid gap between visitors and tour

    personnel. They dont seem to possess adequate information about their

    destinations and services. They dont express themselves eloquently and

    articulately. They dont have confidence and what better way is there than to show

    confidence, eloquence and skill in the eyes of a tourist! Eco guide academy

    believes in professionalism in all services delivery.

    In Eco guide academy, we considered this as the business model. Internal

    management consisting the management team, marketing departments that will

    embark on intensive marketing and publicity, instructors who are well exposed in

    the field with adequate skills and confidence, financial controllers who will expose

    the assets and liabilities of the academy in both the short and long run. The

    mission and vision of the eco guide academy both project long term ventures that

    will require commitment, dedication and sacrifice to allow kick off of the business

    and growth. The academy plans on numerous branches of training centers in

    almost all locations of tourist attractions and natural resources with major

    emphasize on remote and natural attractions.

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    The functional structure/ management team is part of the internal competitive

    advantage that is fully qualified with skills and training in the said field. Our team

    doesnt only have the knowledge but also the strong commitment and dedication

    will make this project a practical dream that will eventually cut across national

    borders. Each member of our team has been allocated the position that best spells

    out his personality and uniquely fits with his or her skills and qualifications.

    With the market already studied and identified, marketing strategies have been

    devised and polished to achieve the projected vision of the business. The financial

    managers have thus projected the companys finances over a period of 5 years

    from the start date. With the 10 million investments, after a period of 2 years, eco

    guide3 academy should be in position to generate 6 million annually (we are a

    small firm that is still new). We intend to focus only on 60% of our intended

    investment in capital and maintain the 40% as owners equity which will cover any

    other business.

    The academy is willing to start on loan repayment after the first business/economic

    year and it will be in position to pay 10% of the debt annually at the interest rate of

    2% p.a. since ours is a service company, we intend to make it as tangible as

    possible, so, alongside the training centre is a fully stocked information centre on

    books, maps and a gadget shop. This is where we intend to make our first shilling

    and thus this explains our strategic location so as to capture those ill-equipped

    tourists for our first shilling.

    OUR VISION

    To become a professional learning field academy for professional tour guides.

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    Disagreements among the staff members staff which affects the performanceof the company.

    Absenteeism and late coming of some companys members which delaysdecision making.

    OPPORTUNITIES

    Located near tourist destinations thus being accessible to both tourists andthe trainees for carrying out field work.

    The uniqueness of the tourist destinations, the un spoilt wilderness, and thespecial combination of both nature and rich culture acts as a training and

    practical field for trainees

    Partnership with the stakeholders like the ministry of tourism wildlife andheritage, tour companies and the local community who control the tourism

    development process.

    Local community participation in the decision making process of thecompany since they are the hosts of tourism destinations.

    THREATS

    Stereotypes as ladies may not buy the idea having a belief that tour guidingis only meant for men.

    Negative attitudes towards education on tour guiding since it has not been inexistence.

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    Increasing effectiveness of competitors like PROTS in Tanzania, touroperators in Uganda.

    Global economy causing inflation and currency is losing it value making ithard to raise enough income from students tuition and also gadget hire.

    FACTORS FOR THE SUCCESS OF THE BUSINESS

    Cooperation, determination, commitment and hard work of the companysmembers.

    Our academy is field based making our academy more practical as studentsacquire more practical skills.

    We get funds from donors thus sustaining our academy financially andoperationally.

    OBJECTIVES

    GENERAL OBJECTIVE

    To provide professional and practical tour guides with adequate informationabout the tourism sector

    SPECIFIC OBJECTIVES

    To improve the image of tourism through training tour guides boththeoretically and practically.

    To provide advanced knowledge and tactics about tour guiding. To provide useful equipment for tour guiding

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    To provide skills and confidence among tour guides.

    COMPANY HISTORY

    We began our discussions as a group in our first academic year (2009/2010) when

    we had just joined the university. Since then, we have managed to keep our

    friendship together even though we have different personalities and most of the

    time we do coursework and other class assignments together. This has made us

    realize the importance of teamwork hence we have learnt how to stand each other

    quit well and support each other through thick and thin.

    This has made us realize that teamwork is important for the success of any

    business venture when we were given this project by Deus our Entrepreneur

    lecturer, we sat down as a group and came up with so many ideas which were all

    constructive, some of the ideas we each came up with include Sports, butterfly

    rearing , Chameleon rearing by Nnassinde Maria Sewaya , tourism gadgets by

    Nazziwa Esther Resty, developing MUK as tourism destination Naiga Shamim,

    fish pond by Amoit Ritah, Beach by Nabaasa Penelope, Airport by Nakacwa

    Doreen, Information Resource Centre , Earthworm keeping by Nampewo Christine

    , Bird keeping by Migamba Peace, Mountain biking by Nayiga Rosemary, political

    history by Nambayo Barbara and industrial tourism by Okech Collins until we

    finally decided to do a training school where Nakacwa Doreen and Nnassinde

    Maria came up with the name ECOGUIDE ACADEMY came from ecotourism

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    which conserves the natural environment, all the members in the group were in

    favor of the ideal so we took it up and started this wonderful project.

    COMPANY AND INDUSTRY PROFILE

    Tourism is the worlds largest industry in the world. Uganda is endowed with

    plentiful natural and cultural resources which can be basis for very lucrative

    tourism industry creating employment and generating income. In the Lonely planet

    magazine Uganda was voted as the best destination in the world 2011/2012;

    however Uganda is competing on the world market and to penetrate that market it

    is necessary to provide quality services. To achieve the quality services there is

    need for trained persons therefore professional tour guiding has a great role in the

    tourism industry because of the fact that from time to time tourists arrive in the

    country and in doing so, they are left in the care of the tour guide many of which in

    Uganda are not trained and lack practical skills. On the other hand tourists arebecoming more sophiscated and understand that they need value for their money.

    We then came up with the idea of a tour guiding institution because of the rising

    need of the industry and the tourists themselves.

    Name: Eco Guide Academy Report Name date: 15th October 2011 Location: Uganda Primary category: S4 and S6 leavers and already existing persons under

    trained guides.

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    Secondary category: Tourism students interested in the field work.Abusiness strategy is designed to assess clients needs, develop a product or

    service to meet those needs, communicate to the customer the attributes of

    the products and services, establish distribution channels to make products

    available to consumers and to ensure that the company makes a profit.

    It looks at who, where, what, goals, how, why, and the challenges of thebusiness.

    WHO- Eco Guide Academy. We need to have the knowledgeable and educated members of the

    community concerning tourism and Tour Guiding in particular areas of the

    country. These can help our students locate these places and provide

    information which we shall make more practical while in the field.

    WHAT (the product) Training school for professional Tour Guides. GOAL. To produce professional and practical Tour Guides with adequate

    information about the tourism sector.

    WHERE. We shall have branches in areas near tourism destination in thecountry in order to ease our field work.

    HOW. We shall provide field equipment for field work with the help fromfunding from the Government and the ministry of Tourism Wildlife And

    Heritage.

    WHY. We realized that there was a missing gap of well trained Tour Guidesin the country and therefore came up with the idea to improve on Tourism as

    a sector.

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    MARKET STRATEGY

    Customer knowledge. We are going to study our customers both final

    consumers and the trade through continuous marketing research and

    intelligence gathering

    Long term outlook. Take time to analyze an opportunity and prepare thebest product, commit our academy for the long run to make our academy a

    success.

    Quality strategy. Design products of above- average quality. Oncelaunched, the product is continuously improved.

    Line extension strategy. Produce brands in several sizes and forms tosatisfy varying consumer preferences

    Brand extension strategy. Use strong brand names to launch new products Multi- brand strategy. The art of marketing several brands in the same

    product category. For example produce brands that meet different consumer

    wants and that compete against specific competitors brands.

    Heavy advertising. Make as many of these advertisements about yourproduct to attract a larger market.

    Competitive toughness. We are going to out compete new competitivebrands and prevent them from gaining a foot hold in the market.

    PRICING

    Student charges: 530,000 @3months

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    Gadgets Time/ duration Charges

    Hired gadgets

    Mountain climbing 24hrs 10,000shs

    Nature walks 24hrs 15,000shs

    Bungee jumping 24hrs 10,000shs

    Maps 24hrs 6,000shs

    Books 24hrs 10,000shs

    Gadgets for sale

    Mountain climbing 100,000

    Nature walks 80,000

    Bungee jumping 100,000

    Maps 11,000

    Books 5,000- 40,000

    Guides for hire will range from 50,000-150,000

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    Destination Duration Charges (UgShs)

    National parks/ Reserves 24hrs 60,000

    Forest reserves 24hrs 50,000

    Mountain sites 24hrs 80,000

    Cultural/ historical sites 24hrs 100,000

    COMPETITOR ANALYSISExisting competitors,

    Tour companies like Great lakes safaris. Education institutions likeNkumba University, among others who offer skills in tour guiding.

    STRENGTH OF THE COMPETITORS

    The popularity they have gained because of their long time existence in thefield of tour guides training. They offer additional courses on top of the he

    tour guiding skills.

    WEAKNESSES OF THE COMPETITORS

    Many of them are not accessible; they are located far from thedestinations.

    They do not provide practical skills because they lack the equipment.

    POTENTIAL COMPETITORSIn the long run, tour companies may and education institutions may acquire some

    of the skills that we offer and improve or diversify the products or services that

    they offer.

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    DESCRIPTION OF MANAGEMENT TEAM

    GFTG

    ST s

    PRINCIPAL

    HUMAN

    RESOURCE

    ACCONTS/

    BURSAR

    INSTRUCTORS

    VICE PRINCIPAL

    DIRECTOR

    PUBLIC

    RELATIONS

    MARKETING

    MANAGER

    SECRETARY

    STORESMANAGER

    LIBRARIANSECURITY

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    Director. The biggest share holder in the company. Has the final say in the

    decisions made in the company. Directs the work of the company that is to say

    gives the general direction of the company and also approves and introduces new

    products.

    Principal /manager. Monitors, motivates and controls the companys activities to

    make sure the set goals and objectives are accomplished. Coordination and

    supervision of other employees, protection of the companys assets and records to

    ensure the growth of the company.

    Vice Principal. In the absence of the principal, the vice must be in position to take

    charge of her duties. In addition she is to help the principle in making sure the

    company goals and objectives are attained, ensure growth of the company and also

    the values and principles are upheld.

    Accounts / Bursar. Responsible for all company finances, receipting and giving

    out of money in the company. She is also in charge of balancing the books of

    accounts, and interpreting them. Also enforcing financial policies like taxes.

    Human resource. In charge of recruitment and selection of employees, welfare,

    employee training, salaries and dismissal / demotion and promotion of employees.

    Instructors. These are well trained personnel who will be in charge of training and

    guiding the students in their training, they will also be in charge of the practical

    field lessons.

    Public relations. Is in charge of keeping a good image of the company to its

    different publics. This she will do through media representation and other

    diplomatic function.

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    Stores manager. In charge of the equipment ensuring they are well kept and

    maintained, their numbers delivering them and ensuring those rented are returned

    in their right numbers and safely.

    Sales manager. Increasing awareness of the companys products and services,

    ensuring the right kind of advertisement is used for the right target markets to

    increase the companys sales.

    Librarian. The librarian is in charge of organizing and maintaining the books in

    the library, providing consultation services about the literature in the library to the

    clients updating the books and literature with rising innovations.

    Secretary. In charge of all forms of registration, management of companys

    information, in the company, biodata and that of its clients typing documents and

    receiving clients, offering information to clients who may need it.

    Kitchen management. She is to provide meals to the students and the staff; these

    include breakfast, lunch and evening tea.

    Security. With the rising terrorism threats there will be need for security. He will

    be in charge of visitor registration, checking people coming in, and take of the

    general security of the company.

    PLAN OF OPERATION

    Form of ownership. The company is limited by shares because its formation was

    through the efforts of thirteen group members, thus the best way to reward

    individual efforts.

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    Decision making. This will be done by all share holders. However, the individual

    with the highest shares in the company will make the final decision.

    Compensation and benefits. For the clients, the company the company will base

    on the guarantee method, a client who withdraws their money 30days afterpayment will be given full refund, within 15days half the payment made, and

    below that 2% of half the price. For the staff members, compesation will be made

    in form of dividends that will be shared according to the shares held by each

    individual member. In the long run the company will provide other incentives like

    transport, and other allowances.

    Working schedules. Working days will Monday to Saturday 8am-6pm. Sunday

    9pm -12noon. We will also have weekly meetings on Fridays 4pm to review

    performance for the previous week and set targets for the next week. We also willhave board meetings twice a year to discuss the companys performance, another

    issues that may rise up however abrupt meeting maybe held in case of

    emergencies.

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    ECO GUIDE ACADEMY

    PO Box 5234,

    KAMPALA.

    UGANDA.

    To Muhwezi Deus Kamunyu

    College of agriculture and environmental sciences

    Makerere University

    Po Box 7062

    Kampala

    RE: APPLICATION FOR ALOAN TO START ABUSINESS.

    On behalf of Ecoguide academy we request for a loan of ten million shillings to

    facilitate our business venture.

    Our company deals in training of tour guides, safety equipment rental to tourists

    and information centre for information provision. The loan will be used in the set

    of the project, purchasing of equipment and facilitation of other company

    activities. Our collateral security is the transfer of ownership. It will give us great

    pleasure if our request is granted.

    Yours faithfully

    Nambayo Barbara.

    Director, Eco guide Academy.

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    Estimated Budget for Ecoguide Academy for the month ended 31st

    October

    2011

    Equipment 1,500,000

    Stock 1,500,000

    Rent 60,000

    Furniture 1,500,000

    Computer/Photocopier 1,500,000

    Salaries 1,420,000

    The loan payment will be made in intervals of 500,000 per month for a period ofone year. Our income will be gotten from fees paid by the students, renting of

    safety equipment, and also from the information centre facilities as the charges are

    stated in the pricing.

    ACCOUNTING EQUATIONS FOR EACH TRANSACTION MADE FOR

    ECOGUIDE ACADEMY FOR THE MONTH ENDED 31ST

    OCTOBER 2011

    i. Ecoguide Academy started the business with 10 million shs cashAssets = Liabilities + owners equityCash 10,000,000 = - + capital 10,000,000

    ii. Used business cash to buy furniture at 1,500,000shsAssets = Liabilities + owners equity

    Furniture 1,500,000 = - + capital 10,000,000

    Cash 8,500,000

    10,000,000 10,000,000

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    iii. The Academy buys equipment of 1,500,000 using business cashAssets = Liabilities + owners equity

    Furniture 1,500,000 = + capital 10,000,000

    Equipment 1,500,000

    Cash 7,000,000

    10,000,000 10,000,000

    iv. The Academy purchases machinery at 1,500,000 using the business cashAssets = Liabilities + owners equity

    Furniture 1,500,000 + capital 10,000,000

    Machinery 1,500,000

    Equipment 1,500,000

    Cash 5,500,000

    10,000,000 10,000,000

    v. Buys stock of gadgets and library books at 1,500,000Assets = Liabilities + owners equity

    Furniture 1,500,000 + capital 10,000,000

    Machinery 1,500,000

    Equipment 1,500,000

    Stock 1,500,000

    Cash 4,000,000

    10,000,000 10,000,000

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    vi. The Academy will buy office stationery at 400,000Assets = Liabilities + owners equity

    Furniture 1,500,000 + capital 10,000,000

    Machinery 1,500,000

    Equipment 1,500,000

    Stock 1,500,000

    Stationery 400,000

    Cash 3,600,000

    10,000,000 10,000,000

    vii. The Academy will purchase 2 company vans on credit at 15,000,000Assets = Liabilities + owners equity

    Motor van 15,000,000 loan 15,000,000 capital 10,000,000

    Furniture 1,500,000

    Machinery 1,000,000

    Equipment 1,500,000 25,000,000

    Stock 1,500,000

    Stationery 400,000

    Cash 3,600,000

    25,000,000 25,000,000

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    STATEMENT OF FINANCIAL POSITION

    ASSETS Shs Shs Shs

    NON CURRENT ASSETS

    Motor van 15,000,000

    Machinery 1,500,000

    Equipment 1,500,000

    Furniture 1,500,000 19,500,000

    CURRENT ASSETS

    Stock 1,500,000

    Stationery 400,000

    Cash 3,600,000 5,500,000

    TOTAL ASSETS 25,000,000

    EQUITY AND LIABILITY

    Capital 10,000,000 10,000,000Owners Equity Liabilities

    Noncurrent liabilities

    Loan 15,000,000 15,000,000

    Total liabilities 25,000,000

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    MARGINAL COSTING INCOME STATEMENT FOR THE PERIOD

    ENDED 31ST

    OCTOBER 2011

    Student sales (530,000*30) 15,900,000 20,900,000

    Sales of equipment and gadgets (25,000*20) 5,000,000

    Less marginal cost of production

    Direct material 19,400,000

    Direct labor 1,420,000 20,820,000

    Gross contribution 80,000

    Less fixed costs

    Rent 60,000 60,000

    Net profit 20,000