ecm's future and the impact on information …what does the future hold? ecm and efss will...

2017 ARMA Houston Spring Conference

ECM's Future and the Impact on Information Governance

John P. Frost, CRM FAI

Vice President of Strategic Accounts

Integro


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Agenda

Current state of ECM and its governance challenges

Current cloud content platforms and what they provide for governance

A look at the future of cloud infrastructure and services, cloud content and collaboration, and cloud governance


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Current State of Enterprise Content Management (ECM)

Mostly on-premise

Mostly departmentalized

Not solution-centric

Large financial investment

Large human capital investment


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Does Your Infrastructure Look Like This?

Custom

Apps

Shadow IT


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Impact of EFSS

Initially not taken seriously by ECM Vendors

BOX has over 100,000 business customers and growing

DropBox has 4 billion files synced per day*

Slack has 4 million daily active users*

Other vendors include Citrix ShareFile, Egnyte, Syncplicity and Acronis

Now becoming more the norm and baseline of Content Services

*Source: AIIM


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What’s in a Name?

“Enterprise Content Management” being labeled an outdated term, but touted as the strategy

“Content Services” being pushed as the new buzzword, to include platform, applications and methodologies

The profession is mixed, but the research firms are pushing!

Gartner retired the term “ECM” in December 2016


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Enterprise Governance Challenges

Multiple “flavors” of ECM and collaboration systems

Non-ECM systems of record

Costs of federating

Costs of API integration


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Where is the IG Spend?

Source: Information Governance Exchange


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Current ECM Happenings…

Large ECM vendors (IBM, OpenText, Microsoft, etc.) have moved their legacy platforms to cloud

Cloud-based EFSS vendors are expanding to be more ECM-like

ECM and EFSS vendors are partnering to provide a perceived “best of both worlds”

Customers are demanding “componentized” content management, strong security, ease of use, friendly UI, and portability

Cloud governance applications are beginning to enter the market (RecordLion, RecordPoint, GlassIG, and even STAPLES claim it!)


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Why is Content Moving to Cloud?

Cost

◦ Infrastructure (hardware, backup, storage, licensing)

◦ Human Investment

Security

Portability

Long-term growth and maintenance

Transparent updates

Leverage location


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Potential Cloud Future

Platforms for major business functions

Native Integrations between the platforms

Applications integrated to the platforms for key functions

Application/Services layer to customize the functions


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Cloud Services of the Future

Infrastructure Layer Platform Layer

Application/Service Layer


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What will be the Results?

Shorter deployment cycles and smaller, less expensive customization

Cleaner user interfaces, with mobile app ease of use

More stable applications

More secure platforms and applications

Less investment and overhead for the enterprise

Enabling of both large, medium and small enterprises to use just the “component’ they need for efficiency


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What Does the Future Hold?

ECM and EFSS will continue to merge

With the viral expansion (via Shadow IT) and over 85% enterprise acceptance rate of EFSS apps, these apps will expand to become ECM

Additional components of ECM (Imaging, Workflow, Case Management) will be provided via the Cloud Application Layer with subscription access

Governance tools will grow more to cloud and be available also via the Cloud Application Layer

Service providers will be more app and UI development focused than full platform deployment focused


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Questions?

mailto:[email protected]

http://www.integro.com/

ecm's future and the impact on information …what does the future hold? ecm and efss will...

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