ecio ppt 2000 spi cc rewards and incentives

REWARDS AND INCENTIVESSOFTWARE PROCESS IMPROVEMENT & CULTURE CHANGE

REWARDS & INCENTIVES COMMITTEEFEP OPERATIONS CENTER, CAREFIRST BLUE CROSS/BLUE

SHIELD

(IT 2700-XX V 0.1 DRAFT: FOR DISCUSSION PURPOSES)PRESENTATION

as of: 2000

Prepared for: • Departmental IT OCI’s• Those interested in steps that could improve the culture associated with

staff which also promotes general process improvements

Prepared By: David Niles; Director Systems Development

Wednesday, May 3, 2023ECIO EXECUTIVE WORKBENCH Page: 1

Wednesday, May 3, 2023

VALUE PROPOSITION/PROBLEM STATEMENT/TAKEAWAYS

• Concepts presented of a reward and incentive program that encourages the following:– Peer to Peer awards provide individual recognition– Encourages recognition of efforts of others, thus promoting Team Spirit– Team Leader/Manager Recognition of Group efforts and accomplishments– Cross Sectional Team Awards recognize cooperative/ collaborative efforts of all– Point System allows greater flexibility– Links individual performance evaluations with corporate performance– Rewards high performance individuals fairly, while encouraging others to strive

to improve– Self-adjusting year-over-year, not constrained to “same ole, same ole”– Simplicity (Web based, automated process)

ECIO EXECUTIVE WORKBENCH Page: 2

COMMITTEE MEMBERS

The 1999 Committee Members– Rich Fogg– Sherry Fogg– Chris Gray– Matt Hardy– David Niles– Michelle Penny– Evelyn Ricks

The 2000 Committee Members– Vilna Bonilla-Kenny– Grier Greene– Julie Hickman– Tom Nuhn– Valerie O’Brien– Michelle Penny– Tawana Thomas– Corporate Sponsor: David

Niles


THE OBJECTIVES OF OUR PRESENTATION

• Review 1999 Rewards & Incentives Program• Introduce 2000 Rewards & Incentives Program• Provide Procedures for WEB based Kudo Kard Award System


1999 REWARDS & INCENTIVES

• $150,000 Total Amount Available• $100,000 Departmental Incentive Award• $50,000 Kudo Kard Award Money

– $15,000 Peer to Peer Recognition– $30,000 Team Recognition (Managers)– $5,000 Cross Team Recognition (Senior Management)


1999 KUDO KARDS AWARDED TO ASSOCIATES

• PEER TO PEER - 531• MANAGER’S - 232• DIRECTOR’S - 112


KUDO KARD


KUDO KARD 2000

SAY THANK YOUWITH A KUDO KARD

REMINDER:

IF YOU GET YOUR KUDO KARDS APPROVED BY ____________.

COULD BE IN YOUR HANDS BY ______________________.


Did you have too much work?

Did someone lend a helping hand?

Don’t quite know how to say “Thank You”?

KUDO KARD 2000

THE PERFECT “THANK YOU”

GIVE THE GIFT OF TRUE BUSINESS GRATITUDE


Don’t quite know how to say thank you?

THE PERFECT

THANK YOU

KUDO KARD 2000


1999 DEPARTMENTAL INCENTIVE

• The 1999 Director’s Office Performance Point Rating was 118.17 points for the FEPOC

• The Departmental Incentive Award of $90,850 was distributed to FEPOC Associates and Non-FEP Support Staff

• Overall, the consensus from Ops Center Associates was:– the 1999 Rewards & Incentive program was a BIG success.


HOW COMMITTEE DEVELOPED 2000 RECOMMENDATIONS

• Reviewed FEPOC 1999 Rewards and Incentives• Solicited feedback from FEPOC Associates• Reviewed and analysis Associate feedback• Brainstormed ideas and other corporate suggestions


COMMITTEE’S RECOMMENDATIONYEAR 2000

• Based on $150,000 Reward Total:• Points are to be awarded rather than dollar amounts for the Kudo Kard

Awards (50,000 Total)– 34,100 points Peer to Peer Recognition– 11,680 points Managers Recognition– 4,220 points Senior Managers Recognition

• $100,000 divided among FEPOC Associates


HOW HAS THE PROGRAM CHANGED?

• Kudo Points rather than dollars are awarded• More flexibility for Kudo Point Awards• Allocated more for Peer to Peer Recognition• Kudo Points redeemed monthly for money• Kudo Kards are automated & Web based


2000 KUDO POINT ALLOCATIONS

• Peer to Peer Award: • 110 Points for each full and part time Associate.

• Manager Award: • 40 Points for each Associate in his/her Section.

• Director Award:• 844 Points each

• Vice President Award:• 844 Points


2000 KUDO KARD AWARDS

• Kudo Kards:– based on Points– Each Point = $1.00

• Points awarded in increments of 10 points• Monthly redemption minimum is 40 points

– Pay out will be received in a separate check• At year-end, un-used points are redeemed back to the committee• Associates cannot award themselves• Associates can award other FEPOC or NCA associates• Associates may receive multiple Kards• Un-used Point(s) will be used to purchase Department equipment


2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS

• Total cash incentive tied to Performance Points awarded from the FEP Director’s Office

• For each Point above 100 points, 5% of the total cash award would be available for distribution

• Examples:– 100 points = $0 105 points = $ 25,000– 110 points = $50,000 115 points = $ 75,000– 117 points = $85,000 120 points = $100,000


2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS(CONTINUED)

• Award based on Performance Evaluation (PE) Ratings • Only PE Ratings of 3 or higher are considered• Example based on 260 FEP Associates plus 10 FTEs from the Support

areas:– PE Rating # of Associates– 5 10– 4 30– 3 210*– 2 10– 1 10

• * includes 10 Support areas FTEs


2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS (CONTINUED)

• PE Rating x # of Associates = Total Shares– 5 x 10 = 50– 4 x 30 = 120– 3 x 210 = 630 Total Shares = 800

• $100,000 / 800 = $125 (amount per share)• Associate Pay Out = PE Rating x $125

– PE 5 = 5 x $125 = $625– PE 4 = 4 x $125 = $500– PE 3 = 3 x $125 = $375


ADVANTAGES OF REWARDS SYSTEM FOR 2000

• Peer to Peer awards provide individual recognition• Encourages recognition of efforts of others, thus promoting Team Spirit• Team Leader/Manager Recognition of Group efforts and accomplishments• Cross Sectional Team Awards recognize cooperative/ collaborative efforts

of all• Point System allows greater flexibility • Simplicity (Web based, automated process)


KUDO KARD WEB BASED SYSTEM

Kudo Kard Award ProcessREWARDS & INCENTIVES Program


SIGN ON - NEW USER

DOUBLE CLICK THE INTERNET

EXPLORER ICON


SIGN ON – NEW USER

SELECT SYSTEM SUPPORT


SIGN ON - NEW USER

CLICK

“NEW USER” BUTTON


SIGN ON - NEW USER

INSERT USER INFORMATION

CLICK “SEND REQUEST” BUTTON


SIGN ON - NEW USER

CONFIRMATION SCREEN

CLICK THE “X” BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER


SIGN ON - NEW USER

• After you receive the Email confirmation with your password, follow the sign on procedures for Regular Users.


SIGN ON - REGULAR USER

DOUBLE CLICK THE INTERNET

EXPLORER ICON



SELECT SYSTEM SUPPORT



CLICK

“CHANGE PASSWORD” BUTTON



FILL IN ALL INFORMATION (ENTERING NEW PASSWORD TWICE)

CLICK “CHANGE PASSWORD” BUTTON



IF YOU PREVIOUSLY CLOSED YOUR BROWSER, BY CLICKING THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER, YOU NEED TO SIGN BACK ON.

DOUBLE CLICK THE INTERNET EXPLORER ICON AND FOLLOW THE PROCEDURES TO DISPLAY THIS WINDOW.

ENTER YOUR EMAIL ID AND YOUR PASSWORD.

CLICK “LOG ON” BUTTON.



IF YOU WANT YOUR EMAIL AND

PASSWORD SAVED, CLICK THE

“YES” BUTTON.


REWARD & INCENTIVE PROGRAM

SELECT REWARD & INCENTIVE PROGRAM


KUDO KARD AWARD PROCESS

SELECT

KUDO KARD AWARDS


PRESENTING A KUDO KARD

SELECT

00 PRESENTING A KUDO KARD



IF RECIPIENT IS NOT LOCATED IN THE RECIPIENT INFO LIST, CLICK THE “REQUEST TO ADD A RECIPIENT” BUTTON, FILL IN RECIPIENT INFORMATION AND CLICK THE “SEND REQUEST” BUTTON, MESSAGE - “YOU WILL BE NOTIFIED BY EMAIL WHEN THIS PERSON IS ADDED TO THE SYSTEM”.



IF RECIPIENT IS LOCATED IN THE RECIPIENT INFO LIST, SELECT THE RECIPIENT’S NAME AND EMAIL ADDRESS.

ENTER REASON

SELECT AWARD POINTS FROM DROP-DOWN BOX

CLICK “CONFIRM” BUTTON



VERIFY DATA THAT YOU ENTERED IS CORRECT AND

CLICK “ADD KUDO” BUTTON



CONFIRMATION SCREEN

CLICK THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER. OR, CLICK THE “BACK TO KUDO KARD PRESENTING PAGE” BUTTON TO PRESENT ADDITIONAL KARDS


AWARD PROCESS

SELECT REWARD & INCENTIVE

PROGRAM


AWARD PROCESS

SELECT

KUDO KARD AWARDS


RECEIVING A KUDO KARD

SELECT “00 RECEIVING A KUDO KARD”

THE KUDO KARD RECEIVED LIST WILL BE DISPLAYED

SELECT THE SPECIFIC ID # YOU WANT TO REVIEW



COMPLETE THE “RECIPIENT SSN” FIELD AND CLICK THE “SUBMIT” BUTTON TO ACCEPT THE KUDO KARD

TO DECLINE, SELECT THE “DECLINE” BUTTON OPTION AND CLICK “SUBMIT” BUTTON



YOU WILL BE RETURNED TO THE KUDO KARDS RECEIVED LIST TO SEE THE REMAINING KUDO KARDS

SELECT NEXT KUDO KARD ID #, OR CLICK THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER.


FUTURE STATE


Wednesday, May 3, 2023ECIO EXECUTIVE WORKBENCH

PRESENTERS BACKGROUND

• David Niles ([email protected])– Director, Systems Development

• USA Federal Government Health Care, Washington DC– Director Enterprise Infrastructure

• Sanmina-SCI Contract Manufacturing, San Jose CA, Huntsville AL• Largest Oracle ERP instance in the world… HSV Z series, Superdomes

– Director, Project Control And Service Management• Sanmina-SCI, Chennai India Guadalajara MX• Mergers and Acquisitions, DRP, SOX, GSC, PMO

– Sr. Director Support Services• Burlington Coat Factory, Philadelphia PA • Change Control, GSC, Asset Management, Field Services, Technical Services,

PMO– Program Director, Day 2 Wipro– Special advisor, CIO/COO Macmillan Publishing NYC

Page: 47

mailto:[email protected]


TOOLKITS USED IN THE ASSISTANCE FOR COLLECTION OF INFORMATION

• Mindmap• eCIO Executive Workbench

– Toolkit and examples for all facets of the workplace for managers, executives and the individuals contributor

– Leave your card and I’ll get you a copy

Page: 48ECIO EXECUTIVE WORKBENCH


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END OF PRESENTATION

Page: 49ECIO EXECUTIVE WORKBENCH

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