ec 691 - business project master of business (electronic commerce) ec 691 – business project...

EC 691 - Business Project

MASTER OF BUSINESS (ELECTRONIC COMMERCE)MASTER OF BUSINESS (ELECTRONIC COMMERCE)EC 691 – Business ProjectEC 691 – Business Project

Deliverable 6: Group PresentationDevelop Online Tutorial Class for

Primary School Student for SUN-TECH BUSINESS SYSTEMS LIMITED

To: Pf. David EganDr. Martin WestDr. Danny Kilis

By: Team Innovation

Team Members:

CHIU King Ho, Anthony (12163953 ) DON Sheung Yiu, Manfield (12164147) HO Tat Ming, Max (12164079) LAM Siu Yee, Judy (12162183) LUI Lai Mui, Polly (12162523)

Logo Source: Curtin University, Sun-tech Business Systems Ltd.


IntroductionJob AllocationJob Allocation


Client Background…(Introduction)Client Background…(Introduction) Introduction


Before Intervention


Competitors Research Centers HW/SWSuppliers

EducationalParty

StudentGovernment ParentsPrimarySchools Teachers

Customer Service Function

After Sales servicesSystem installationand commissioning

On-line ServicesCompliant return

Purchasing FunctionMaterials fm suppliers/

Wholesalers/IntermediariesReceiving, Storing &

Disseminating

Inventory Control Function

Order Process Function

Design & Develop Function

Sales & Marketing Function

Ad & promotionMarket Research &

Planning & development

HR Fn

IS/IT Fn

Finance & A/C Fn

LabourMarket

Develop the Area of ConcernDevelop the Area of ConcernThe First stage is to develop the area of concern by following steps :

Understand all external entities;

Study the relationship between different entities

and internal functions;

Formulate the environmental context

diagram;

Formulate the Functional Context Diagram

Source: System Development SD503 Curtin University.

Before Intervention


AREAS OF REVIEW

•ACTION RESEARCH

•EPISTEMOLOGICAL VIEW

•CHANGE MANAGEMENT

Literature Review


(Jayaratna, 1994)

Literature Review


ACTION RESEARCH

“A family of research methodologies whichpursue action (or change)

andresearch (or understanding) at the same time”

(Dick, Bob 1999)

Literature Review


(Kemmis, cited in Dorothyt 1995)

Literature Review


Know and understandthe organization’s needs,expectations anddesires.

Know about thebusinessenvironment.

Be able to think and actstrategically about theuse of IT and IS.

Identify information support& communication needs.

Know about current andfuture use of IT and IS Think strategically about

changes management.

Analysis &Anticipatechange relatedproblems

Know about the introductionand effect of change.

Manage thechange.

Evaluate theorganizationimpact.

Implement the appropriateinformation systems.

Appreciate theorganizationculture.

Satisfy them via the userdevelopment of appropriatetechnology.

An Epistemological View of Information Management

(Grant, 1996)

Literature Review


IndividualInteractions Group

Interactions

Mission

ResponseGoals

Formal Codes ofBehaviour

Informal Codes ofBehaviour

Values

Rites andRituals

Structuresand Roles

EthicalIssues

IndoctrinationProcedure

Reprisals

CorporateCulture

(Adapted from Sinclair, 1994)

Literature Review


Know and understandthe organization’s needs,expectations anddesires.

Know about thebusinessenvironment.

Be able to think and actstrategically about theuse of IT and IS.

Identify information support& communication needs.

Know about current andfuture use of IT and IS Think strategically about

changes management.

Analysis &Anticipatechange relatedproblems

Know about the introductionand effect of change.

Manage thechange.

Evaluate theorganizationimpact.

Implement the appropriateinformation systems.

Appreciate theorganizationculture.

Satisfy them via the userdevelopment of appropriatetechnology.

An Epistemological View of Information Management

(Grant, 1996)

Literature Review


During Intervention


After InterventionSystem InfrastructureSystem Infrastructure

Learning Management System (LMS)Learning Management System (LMS)

Content DevelopmentContent Development

Content Development

LMS

Virtual classe-InterviewSelf-paced exerciseCollaboration

LMS

i-Tutoringsolutions tostudents

Registration, tracking, virtual class, assessment and reporting.Registration, tracking, virtual class, assessment and reporting.


After InterventionLearning Management System Learning Management System (LMS)(LMS)

Features:Features:Registration and enrolmentRegistration and enrolment

Class schedulingClass scheduling

Self-paced exerciseSelf-paced exercise

AssessmentAssessment

Learning History TrackingLearning History Tracking

ReportingReporting

Chat roomChat room

Live eventsLive events

ManagementManagement


After InterventionLearning Management System Learning Management System (LMS)(LMS)

Two Options available:Two Options available:Hosting modelHosting model

Installed modelInstalled model


After InterventionHosting ArchitectureHosting Architecture

Internet

Hosting vendor LMS and data centre

Sun-Tech

Content server

Server database


After InterventionInstalled ArchitectureInstalled Architecture

Internet

Sun-Tech data centre

Server and content server


After InterventionHosting vs. Installed ModelHosting vs. Installed Model

Hosting Hosting modelmodel

Installed modelInstalled model

SoftwareSoftware NoNo YesYes

HardwareHardware NoNo YesYes

Support & Support & MaintenanceMaintenance

NoNo YesYes

StaffingStaffing NoNo YesYes

Investment costsInvestment costs RecurringRecurring Hardware and Hardware and softwaresoftware

Site Site customizationcustomization

LimitedLimited HighHigh

SecuritySecurity Third-partyThird-party Sun-TechSun-Tech


After InterventionIssues ariseIssues arise

Different opinions on Hosting vs. Installed Different opinions on Hosting vs. Installed modelmodel

Easy to jump to conclusion of using Hosting Easy to jump to conclusion of using Hosting model due to:model due to:– low investment costslow investment costs– Easy maintenanceEasy maintenance– quick implementationquick implementation


After InterventionProblems resolving approachProblems resolving approach

Proposed solution

Different perceptionsDifferent perceptionsHosting solutionHosting solutionInstalled solutionInstalled solution

Research Share our viewsShare our viewsDiscuss with Team SupervisorDiscuss with Team SupervisorContinue to do researchContinue to do research

Analysi & Reflection

Analyze research resultsAnalyze research resultsSun-Tech’s value chainSun-Tech’s value chainGain insightsGain insights

mak

e chan

ges


After Intervention


Conclusion

ec 691 - business project master of business (electronic commerce) ec 691 – business project...

Documents

intervention slide

model slide

tech slide

business project grant

business project deliverable

business project jayaratna

business project kemmis

content server slide