ebook draft-without page numbers

CRM Tool for International EducationIT Solutions for a New Era in International Education

Table of Contents

Overview

Comparison

Getting Started with HQ

Time Saving Facts

Organization Served

Onboarding Cost

Subscription Cost

Integration Ability

Customer Service

Ease of Use

ReportingReporting

Communication Tracking

Lead Conversion Tool

+1 720.570.1702 x4012 hqdemo.youcanbook.me

http://hqdemo.youcanbook.me

Overview

International Education Landscape

In the world of international education, a lot of communications are going on between different groups while converting leads to participants, tracking the application progress or paying the program deposit. One of the biggest challenges for international educators is how to smooth the communication process how to smooth the communication process from the leads to alumni. Data tracking and collaboration are critical to the international education and travel industry.

There is a major role for technology to play in the transformation of the international education field from one that lags behind other industries, to one that achieves innovation in education. A combination of technology innovation, synergistic effect and information security is driving the industry to be far more flexible, industry to be far more flexible, collaborative and scalable.

At GoAbroad HQ, we believe that the international education industry will start leveraging cloud technology and next generation management tools to solve

interoperability and online communication challenges. In fact, we have already seen tremendous demand from our clients in study abroad field to help with synchronous communication, application notification and invoice tracking. In the past two years, GoAbroad HQ has added a lot of new features and continued to a lot of new features and continued to perfect our customer support to ensure a robust system for our clients.

With major clients like CISabroad, Performing Arts Abroad, The Education Abroad Network, GoAbroad HQ has built a reliable platform to enable a tailored set of solutions to help international education organizations with participant management and team collaboration needs. needs. We have worked with industry leaders to secure the safety of all data and better workflow during the process. Together, through our current cooperation with these leading study abroad providers, we are transforming the way organizations leverage and adopt IT solutions for the new era in international education.new era in international education.



Compare International Education Data Management Softwares

Onboarding Cost

Organization Served

Integration Ability

Customer Service

Participant Ease of Use

Reporting

Communiaction Tracking

Lead Conversion Tools

Subscription Cost

Staff Ease of Use

$ $$ $$ $$$$

$$ $$$ $$$$ $


American & Foreign

Universities

Faculty Lead

Programs

Study Abroad

Providers

Volunteer/Intern Providers

& Language Schools

Who uses GoAbroad HQ?We work with various organizations in the field of international education and travel industry. GoAbroad HQ is built with the workflow of travel in mind! Our goal is to provide our clients a handy tool that saves them time and improves their customer relationships.



GoAbroad HQ ClientsDon’t listen to us, our clients know us best. They rely on GoAbroad HQ each day to

run their business.

“HQ allows me to complete my job to the best of my ability. I am a huge advocate of HQ and

am constantaly amazed at the different functions I continue to discover even after

working with this program for over 8 months!”

“It has helped us with internal accountability and is expected to help student task

accountability as well.”

-John Yocum from The Education Abroad Network

“HQ has streamlined our lead processes.”

-Christian Shiveley from Performing Arts Abroad

How has HQ helped

your business?

-Jessica Ahrens from CISabroad

“Being able to run reports and send emails quickly and efficiently. Also, being able to track

students' progress at the tips of my fingers.”

-Jessica Ahrens from CISabroad

“The way it has turned my student advising from inconsistent to continual reminders to

students about program application deadlines, promos etc. Also, the all-around malleability

of the system really allows you to mold the different features to your team/unit's liking.”

-Angelo from University of South Alabama Study Abroad

My favorite thing

about HQ is...


ONBOARDING

OPTIONS

Contact our HQ advisor to decide which onboarding option fits your needs.

Schedule a meeting today!

* Prices starting at

360 StartKick Start

Self Start

$200 $600$0* *


*



Kick Start Onboarding PathThis is what your journey will look like if you choose the Kick Start onboarding option. This is perfect for organizations who want to get started quick and easy. We recommend this package to new organizations or anyone who wants to start fresh.

Request a demo

Get a 30-day freetrial account

FREE

Receive aproposal

decision touse HQ

Make the

Watch HQ training videos to learn the system

onboardingKick start

Set up your HQ account

Add yourdata to your HQ account


Add standard application & lead capture to your website

$0 to get started

Launch HQ successfullyStart to receive leads & participants


Self Start Onboarding PathThis is what your journey will look like if you choose the Self Start

onboarding option. This is perfect for organizations who are working with

budget constraints but want to add their historic data to the HQ system.

Request a demo

Get a 30-dayfree trial account

FREE

Receive aproposal

decision touse HQ

Make the

Customize your application

Self startonboarding


meetingwith your

HQ advisor

Consulting

Watch HQtraining

videos to learn the

system Add your custom applicatoin & lead

captures to your website

$200 to get started



360 Start Onboarding PathThis is what your journey will look like if you choose the 360 Start onboarding

option. This is perfect for organizations who want to implement the system in

the most effective way possible. We outline all action steps for you along the

way to set up the system to meet your needs.

Request a demo

Get a 30-dayfree trial account

FREE

Receive aproposal

decision touse HQ

Make the

meetingswith HQ

advisors

Weekly

Weeklyaction

itemsHQ advisor facilitate

staff training

$600 to get started


360 startonboardingMeet with HQ Advisor

1. Strategize best business processes

2. Outline all action steps to get started

3. Map out the whole business process



Monthly Subscription CostThe pricing is based on the annual participants you send abroad.

$42

$83

$125

$167

$250

$333

$500$500

$833

$1,167

$1,500

$1,875

0-25

26-50

51-75

76-100

101-150

151-200

201-300201-300

301-500

501-700

701-1,000

1,001-1,500

Annual Number of Participants Monthly Cost ($)

Monthly payments will be automatically drawn via credit card.You will be automatically moved up to the correct pricing tier if your number of participants in a 12 month period exceeds your current tier.You can cancel at any time. A written notice seven business days prior to charge is required. All prices are in USD.



Integration Ability

Can I transfer data to HQ?

Can I integrate other

softwares with HQ?

Yes! As part of your onboarding process, the HQ team will provide you instructions on how to format your data to transfer it to HQ. You can transfer data to HQ either through an excel upload or through integrating with our API. Our data optimization team can help with data cleanup and upload. There is also a step-by-step tutorial online showing you how to transfer the data via an excel file.

Yes! We have a lead and participant API. This means your tech team can create a connection between HQ and any other softwares you use. If you don’t have a tech staff, the HQ development team is happy to assist you with the integration. All projects completed by the HQ tech staff will be quoted and billed on an hourly basis.


Customer Service

How quickly do we respond

to our customers?

Is there any extra cost for

customer service?

We have a 24 hour response policy. Our customer service team is

available 24/7 Monday through Thursday. Friday through Sunday we

have on call staff. This enables us to achieve an average response

time of four hours for all high and urgent priority issues.

Our customer service is 100% free! You will never be charged

for any customer service inquiries.



East of Use

Participant ease of use

Staff ease of use

Our goal is to help you provide excellent customer service to your participants. We have a mobile-responsive, user-friendly participant portal. The process a participant would go through is: complete an application on your website, receive automated personalized emails from you, gain access to their portal on your website, login and complete all steps, and go for your program! It is convenient and easy for the participants to track their progress throughout the application process.

HQ is easy to use! Our intuitive design helps your team be successful each day. All staff members are able to have an individualized account to access GoAbroad HQ anywhere in the world. You define what level of access each staff member receives. You can protect your information by selecting which individuals have access to specific parts of your HQ account.



Reporting

What kind of reports can we generate?

You can report on any data point in the system. There are eight types

of reports that can be generated.

Here are some example reports you could run:

How many participants did I have last term or year?

How many new leads or inquiries do I have?

How many of my participants converted from being a lead?

How many participants have turned in forms in their portal?


Leads | Participant | Institution | Communication History | Programs

Forms | Contact | Email Queue | Contacts linked to participants


Reporting

How do I create reports?

Step 1 Decide what questions you want to ask the system. For example, how many participants did I have in Spring 2016?

Step 4 HQ shows you a list of all data that meets your criteria

From there you can easily:See the total participants that match that criteria.Send a personalized email to all the records on that list.Open individual records and update information or perform a task.

Step 2Select what type of report you will need to run. The criteria is the information that will filter all of your participants down to just ones for Spring 2016.

Step 3 Select the criteria for the report and run.



Communication Tracking

How does email linking work?

Are we able to send out

automatic customized emails?

We sync your email using IMAPing. Simply speaking, HQ logs into your email inbox, scans it on a daily basis and add records of any emails to or from the address in HQ system. For example, any lead, contact or participant record that has ever appeared in your HQ system all your emails to and from them will be tracked. You can choose not to sync the emails by BCCing yourself when you send the email.


Yes! There are two features which allow you to send automatic emails.

Activity Scheduler: This allows you to schedule automated emails to send to a specific segment. For example, send a Bon Voyage email to all participants going to France 3 days before their program start date.

Email from a Report: You can easily run a report to generate a list of people. From there you can send out a customized email to the whole list.

Email Records Directly: Open up a profile, click “send email”, choose a Email Records Directly: Open up a profile, click “send email”, choose a template to edit and send the email!


Lead Conversion Tool

How does HQ help me

convert leads?

Do we have to pay extra

for any features in HQ?

The lead section of HQ allows you to market to potential participants and

encourage them to apply. The process is simple!

You get new leads: This can happen several ways. You could:

No. As a client of HQ, you get access to all features.


Having an application on your website for them to fill in.

It turns off all pending automatic emails to their lead record.

Send an optional automatic “Thanks for applying” email.

Automated emails that you set up and customize the content, when

and who they send to

Call log tracking

Upload a list of leads from an event.

They can ask a question or express interest on your HQ lead capture

form of your website.

You can enter their information manually when someone calls you


Suppose the cost per hour is $10 and the annual participants are 1,000. See how

much time and money you can save by using GoAbroad HQ.

Time Saving Facts

Without HQ With HQ

Total Hours Per

Participant (hrs)

Total Hours Per

Lead (hrs)

Total Participants

Total Leads

Total Hours (hrs)

Total Hours (hrs)

5

0.5 5000 2500

1000 5000

Cost Per Hour ($)

Total Costs ($)

Total Hours (hrs)

$10 x 7,500 + $10,000 = $85,000

Cost of Current

System ($)

$10 7500 $10,000

Cost Per Hour ($)

Total Costs ($)

Total Hours (hrs)

$10 x 6,000 + $20,000 = $80,000

$10 x 7,250 + $20,000 = $92,500 (1st year)

Cost of HQ ($)

$10 6000 $20,000

Total Hours Per

Participant (hrs)

Total Hours Per

Lead (hrs)

Total Participants

Total Leads

Total Hours (hrs)

Total Hours (hrs)

4

0.4 5000 2000

1000 4000

Total Hours: 7500 hrs Total Hours: 6000 hrs

PS: HQ setup and transition time is 1250 hrs.PS: With the current system, every year is the same.

VS.


ebook draft-without page numbers

Documents