e911 services - stuff you need to know

© 2017 Avaya Inc. All right reserved

Mark J. Fletcher, ENPAVAYA Corporate Solutions TechnologistChief Architect Worldwide Public Safety Solutions

© 2016 Avaya Inc. All right reserved

EMERGENCY SERVICES STUFF YOU NEED TO UNDERSTAND

© 2017 Avaya Inc. All right reserved 2

REQUIRED E911 SOLUTION COMPONENTS

ON SITE NOTIFICATION DIRECT ROUTING9-1-1 must be able to bedialed on all telephoneextensions - without theuse of any prefix, postfixor trunk access code.

When an emergency call isoriginated in an MLTS, on-site notification must beprovided.

Calls to 911 cannot beintercepted. They must berouted directly to theauthorized agency thatservices the address.

9-1-1 DIRECT ACCESS

KARI’S LAW


REQUIRED E911 SOLUTION COMPONENTS

ON SITE NOTIFICATION DIRECT ROUTING9-1-1 must be able to bedialed on all telephoneextensions - without theuse of any prefix, postfixor trunk access code.

When an emergency call isoriginated in an MLTS, on-site notification must beprovided.

Calls to 911 cannot beintercepted. They must berouted directly to theauthorized agency thatservices the address.

9-1-1 DIRECT ACCESS

KARI’S LAW

AVAYA’S OFFICIAL STANCE

FOR ANY DEVIATION FROM THESE 3 CORE CAPABILITIES, AVAYA RECCOMENDS THAT A WRITTEN WAIVER IS

OBTAINED FROM THE LOCAL PUBLIC SAFETY AGENCY DIRECTORTHAT HAS VETTED AND APPROVED YOUR PROCEEDURES

ASK AN ATTORNEY – DON’T PLAY ONE!!


UNDERSTANDING LOCAL E911 ROUTING

MLTS

MLTS

MLTS

911PSAP

911PSAP

911PSAP

E911Tandem

ALIELIN

ELIN

ELIN

ELINELINELINELINELINAs long as the local E911

Tandem servicing the location has connectivity to the local PSAP . . .

911 routing is determined by:The ELIN used as Caller IDThe entry in the ALI database determines where it terminates


IN THE PAST - REMOTE SYSTEMS REQUIRED TRUNKS

MLTS

MLTS

MLTS

911PSAP

911PSAP

911PSAP

E911Tandem

ALIELIN

ELIN

ELIN

ELINELINELINELINELINAs long as the local E911

Tandem servicing the location has connectivity to the local PSAP . . .

911 routing is determined by:The ELIN used as Caller IDThe entry in the ALI database determines where it terminates

MLTS 911PSAP

E911Tandem

ALI

ELIN

ELINELIN

For facilities remote from the primary tandem, local trunking was required for 911 services. ($$$)

6© 2016 Avaya Inc. All right reserved

MOVING TO THE CLOUD

Flattening the Network to a Core Data Center Model


CLOUD BASED SIP - REQUIRES E911 PLANNING

MLTS

MLTS

MLTS

911PSAP

911PSAP

911PSAP

E911Tandem

ALI

ELINELINELINELINELIN

MLTS 911PSAP

E911Tandem

ALI ELINELIN

ELIN

ELIN

ELIN

ELIN

E911 Routing to Proper Local PSAP

CLOUD BASEDSIP PROVIDER


MLTS

MLTS

MLTS

911PSAP

911PSAP

911PSAP

ALI

MLTS 911PSAP

ALI

ELIN

ELIN

ELIN

ELIN

E911 Routing to Proper Local PSAP

E911Tandem


E911Tandem

9-1-1VPC

ELINELIN

THE VPC – 911’S LONG DISTANCE SOLUTION

The VPC carrier is managed by the SPP Conveyant SENTRY™ solution, providing

integration and on-site notification.


ELIN

ELIN

ELIN

ELIN

MLTS

MLTS

MLTS

911PSAP

911PSAP

911PSAP

ALI

MLTS 911PSAP

ALI

E911Tandem


E911Tandem

FULL SURVIVABILITY STILL REQUIRES LOCAL TRUNKS

ELINELIN


Over 2 years later, the reason why the call misrouted is still not known.

Was it the PBX? Was it the Network? Did someone not do their

job? Is it still an issue?

THE EMERGENCY CALL ROUTING CENTER - ECRC

NYPD911NYC

National E911 Routing Service

NATIONALVPC DB

NY State Police

Voice OnlyNo Data

Admin LinesWrong PSAP

No Record Default Route

Manuel Xfer

• Managed by or contracted by the VPC• PSAP of Last Resort – For calls that cannot be

otherwise routed• Location details are not available• May only have Administrative line connectivity

to the destination PSAP• Additional charges may apply

~$200 per occurrence


ANY 911 SOLUTION REQUIRES 3 BASIC ELEMENTS

ON SITE NOTIFICATIONOF THE EVENT

APPROPRIATEDIRECT ROUTING

9-1-1 DIRECT ACCESSWITHOUT A PREFIX

KARI’S LAW



9-1-1 DIRECT ACCESSWITHOUT A PREFIX

KARI’S LAW

MOST ADJUNCT 911 SOLUTIONS CAN’T FOCUS ON DIAL PLAN CONFIGURATION

Tight integration with the PBX is required for proper WORKFLOW to occur the second a code is dialed.

Alert Routing - based on locationAlert Escallation - in the event of no responseAlert Logging – tracking and accountbility



APPROPRIATEDIRECT ROUTING

MOST ADJUNCT 911 SOLUTIONS TAKECONTROL OF THE CALL TO ROUTE THE CALL

Tight integration with the PBX allows the normal call routing functions with overflow for failed circuits to process the call. Call control is maintained internally, and the cloud is used only when needed to reach a remote PSAP not available via local trunks.



SITUATIONAL AWARENESS IS

CRITICAL

Are 1st responders coming?What’s happening?Where do they need to go?Can I provide help now?

Conveyant SENTRY provides situational

awareness

COLLECTS DATACORRELATES DATADELIVERS DATATRACKS and ESCALATES EVERYTHING


THE RIGHT INFORMATION TO THE RIGHT PEOPLE

PUBLIC SAFETY DISPATCHERS

4 Dispatch-able Address– Building Address– Possibly the Floor– Optionally the quadrant

INTERNAL RESPONDERS

4 Any Information that is Available– Floor Plans– Material safety Data Sheets– Personal Opt-In Information


EMERGENCY RESPONSE SITUATIONAL AWARENESS

During an emergency events, relevant information needs to be collected, analyzed, and delivered to appropriate personnel.


4 Every Building is Unique

4 Every Environment has different needs

4 Situational Awareness already exists in the network

4 Internal command and control stations correlate this information aiding the emergency response

4 This data is internal to your company but can easily be shared

THE COMMAND AND CONTROL DASHBOARD


AVAYA NG911 SMART CAMPUS PUBLIC SAFETY SOLUTION STACK PARTNERS

Core FunctionalityLocation Discovery | On-Site Notification | Basic Mobility

Advanced ServicesEmergency Response | Safe Campus | SMART Endpoints

NG911 Data Creation/PublishData Correlation | Web Presence of Data | HTML 5 / WebRTC

EMERGENCY SERVICES ENGAGEMENT WORKSHOPDelivered ON SITE – Customized solution for your enterprise Workshop

Breeze™

AVAYASMART

CAMPUSSOLUTION

Breeze™

Pro Services

Pro Services


Social Media:Twitter @Fletch911Facebook Fletch911 Fletcher 911

Blogs:AVAYA Avaya.com/FletcherNetworkWorld Hidden Nuggets of Innovation

Podcasts:Spreaker spreaker.com/avayapodcastSoundCloud soundcloudcom/avayapodcastiTunesGoogle Play

WHERE TO FIND ME / MY CONTENT

podcastnetwork

podcast network


KarisLawFoundation.com

Change.org/KarisLaw

NoNineNeeded.com

Twitter: @HankHunt2

Facebook.com/huntske

SUPPORT SENATE BILL S.123

e911 services - stuff you need to know

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