e mployee opinion s urvey accessing and understanding your results

Employee Opinion SurveyAccessing and Understanding Accessing and Understanding

Your ResultsYour Results

Agenda

• 2010 High Level Results• Overview Employee Survey Reports• The Path to Improvement

– Focus – Discuss – Make It Better

3

Overall Job Satisfaction increased by 2 percentage points!

72% 72% 71%76% 76%

72%77%

81% 83%

71%71%67%67%67%67%67%65%

50%

60%

70%

80%

90%

NYP 72% 72% 71% 76% 76% 72% 77% 81% 83%

Norm 65% 67% 67% 67% 67% 67% 71% 71%

2002 2003 2004 2005 2006 2007 2008 2009 2010

n/a

2010 Target: 82%

2010 Actual: 83%

Manager Reports

• Managers with 5 or more respondents will receive a report

• Reports are accessible through HR Solutions Reporting Tool, ActionPro– Report access codes are emailed directly to manager

• Managers are expected to share the data with their team and create Making It Better plans

• Can be saved/printed in either Excel or Powerpoint format

Making It Better

Making It Better for 2011

Focus

Discuss

Make It Better

Follow three simple steps to improve your low scoring areas!

How Do I Focus?

Focus

Discuss

Make It Better

Download your report in ActionPro and review your data so you can determine where to focus for 2011

Accessing your 2010 Results

• ActionPro helps determine:– Highlights: Areas that should be celebrated

– Opportunities: Areas that need your attention and should be considered for your Making It Better plan

Understanding Your Report

• When looking through your report, use the benchmarks listed below to help you understand how you compare to others:– NewYork-Presbyterian 2010 EOS - (Your Name): How do I

compare against my scores last year?

– Compared to Rest: How do I compare to 2009 NYP Overall?

– National Academic/Teaching Hospital Norm: How do I compare to other hospitals similar to NYP?

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You will receive an email from HR

Solutions with your log in details and a link to the survey

results

Username and Password

Click here to go to the log-in page

11

Enter your Username and

Password

1

Click “GO” to enter your Home Page

2

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Overview of Your Home PageMENU Section

1 BUTTON Section2

Welcome Message and Support Information

3

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Overview of Buttons and Menu Items

Home – This button will bring the user back to

the Default View / Dashboard page from

anywhere withinActionPro™.

1

Help – This button will take the user to a help screen specific to the page

currently being viewed which willinclude additional details,

definitions, or descriptions.

2

Logout – When finished using ActionPro™ this button will log the user out. Users should log

out wheneverthey are finished in order to protect the

security of the information.

3

Reporting – This menu item contains the two

report choices – Dimension Profile and

Item Profile Report

4

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Your Home Page Data is divided into 5 sections:

HighlightsOpportunities

Compared to RestDimension Highlights

Dimension Opportunities

Your Home Page Data

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Highlights by Item These items are the

highest scoring items by Percent Favorable.

16




Opportunities by ItemThese items are the

highest scoring items by Percent UNFavorable.

17




Compared to Rest by ItemThese items are the highest

scoring items by Compared to Rest where a specific

workgroup should recognize where they’re doing well

compared to the rest of the organization.

18




Highlights by DimensionThese are the highest scoring dimensions by

Percent Favorable where the organization should

recognize in which categorical groups they

are doing well.

19




Opportunities by DimensionThese items are the highest

scoring dimensions by Percent UNFavorable where the

organization should recognize in which categorical groups they have opportunities for

improvement.

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Dimension Profile Report: Generates a report by Dimension. A Dimension is a group of related questions (example: Respect is a dimension with 4 underlying questions)

Item Profile Report: Generates a report by Item or individual survey question.

Overview of Report Choices

IMPORTANT: Click on the arrows to reveal the choices

below each heading

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IMPORTANT: Check the box next to the managers name to view results for every

employee reporting to that manager.

2Creating a Dimension or Item Profile Report

Click on Dimension Profile Report or Item Profile Report on the menu on the left side

of your screen to bring up the screen below

1

If you only wish to view results from the managers direct reports check the box

next to “All Direct Reports to ____”

To view 2009 historical data – Select “View Previous Survey Items”

3

Click “Submit” to view a comprehensive report showing scores for all available Dimensions or Items depending on the

report type you selected

3

Ensure the dimensions you wish to view are selected and moved to the box on the

right.

1

Select NYP 2009 EOS to include last year’s data in your report.

2

2009 EOS

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Sample Dimension Profile Report

Click the appropriate icon to export your Dimension Profile Report to Excel or

PowerPoint or to Print

24

Sample Item Profile Report

Click the appropriate icon to export your

Item Profile Report to Excel or PowerPoint

or to Print

25

Understanding the Report

Data shows how you stack up compared to the entire

organization, other comparable hospitals, and data from prior

years

1 Click the appropriate icon to export your Report to Excel or

PowerPoint or to Print

3

“Compared to rest” data is your score compared to the rest of NYP

(96-81=15%)

2

Gathering Input from Your Department

Focus

Discuss

Make It Better

Now that you’ve reviewed your data it’s time to share it with your team.

Before the Meeting

• Schedule the meeting in advance when the majority of your staff can attend

• Let your staff know that the meeting will be devoted to the Employee Survey

• Logon to the Employee Survey Infonet page and download the “Results Presentation Template”– Fill out the template and bring to the meeting

During the Meeting

• Re-state the objective of the meeting• Encourage everyone to participate in the

discussion• Review your “Presentation template” to go over

the teams results• As a group, determine 2 areas to focus on for

2011

Avoid giving your opinion. Don’t argue or disagree with employees. If necessary, ask questions to clarify.

Draft Agenda for department discussionTime Outline Objective5 min. Welcome

– Confidentiality – Ground Rules

Set expectations and explain purpose of meeting

25 min. Review Results– Distribute reports/presentation– Answer any questions

Explain results to team so they understand the strengths and opportunities of the department

20 min. Discussion– Ask open ended questions

Gather employee feedback to gain better understanding of the results

10 min. Making It Better Actions As a group decide what areas should be a priority

Results Presentation Template• Available on Infonet (http://infonet.nyp.org/opinion/)

Creating a Making It Better Plan for Improvement

Focus

Discuss

Make It Better

Making It Better Planning

2 types: • Joint: Managers with employee and patient

responsibilities– Tracked at Manager level

• Employee Only : Managers with employee responsibilities– Required at Director level

ResourcesTopic Typical Questions/Concerns HR Resource on

InfonetAccessing & Understanding Reports

• How do I download my report?• What’s my score?• What do I compare to?• I don’t know where to focus

FAQs

Manager Training-Presentation Deck

Discussing the data with their team

• I don’t have time to share this with my team

• There’s too much information to report back to my team

Sample Agenda for Department Discussion

Results Presentation Template

Creating the Making It Better plan

• I can’t think of anything to add to my plan

Best Practices

http://infonet.nyp.org/opinion/

For questions on interpreting your report contact your HR/Labor Relations Manager

e mployee opinion s urvey accessing and understanding your results

Documents