FIRST

CLASS E

-MAIL

USE

AND E-M

AIL ETI

QUETTE

TECHNOLO

GY W

ITH M

S. PIR

TLE JA

NUARY 2012

REVIEW: WHAT IS AN E-MAIL CLIENT?

The software program on your computer that enables you to send,

receive, and work with your e-mail.

Examples of e-mail clients are First Class, and Microsoft Outlook

http://office.microsoft.com/en-us/help/demystify-e-mail-terms-and-get-on-with-your-life-HA001077990.aspx

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NEVER E-MAIL A

Credit Card number

Social Security number

Phone number

Home Address

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PARTS OF AN E-MAIL

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RECIPIENT LINE

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• Clicking on the “to” button will bring up the First Class Directory.

• All First Class e-mail addresses that you are permitted to sent to will appear.

CC (CARBON COPY) LINE

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• Use when you want your e-mail to go to one or more additional people

• The original recipient will be able to see who else is receiving your e-mail

BCC (BLIND CARBON COPY) LINE

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• Considered a courtesy to use when you want your e-mail to a list of people.

• Keeps their e-mail addresses confidential

• May be used when you do not want the original recipient to be aware that you are sending to an additional person-use extreme caution!

SUBJECT LINE

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• Best subject lines summarize:• What you expect, “I need directions to the party”• What you offer, “The notes from last week’s history lecture”• The purpose of the e-mail “My Ideas for the 2012 Yearbook”

• Avoid phrases that might get filtered as spam, such as: “Urgent!• “Justin, you’ve got to read this…”

A COUPLE OF TWEAKS

• By default, in First Class, the subject line of your e-mail is above the recipient line.

• But this is not typically how an e-mail should appear

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Here’s how to fix this….

Change to

…open Preferences:

(Optional)

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LOG OFF, LOG BACK ON…

Your subject line is now properly placed

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ATTACHMENTS

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When composing an email message, files can be attached

and sent to other recipients.

Types of file attachments:

.gif Drawing

.exe Program/Application

.zip Compressed file-if

e-mailing >1 MB)

doc or .docx Word file

xls or .xlsx Spreadsheet

.ppt or .pptx .Presentation

.jpg Photograph

FORWARDING

Use caution Remember, whatever you forward could be

forwarded to everyone! Avoid forwarding chain letters Check for hoaxes:

Snopes.com hoax-slayer.com/

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REPLY OPTIONS

Important! If you just click Reply the original message will not be included. Be sure to click Reply With Quote

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WRITING YOUR MESSAGE

• Avoid fancy fonts and bright colors

• Keep messages short and to the point

• Avoid flaming!

• Consider the purpose—formal or informal?

• Proofread

• Always use spell and grammar check

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FLAMING

Sending or receiving an e-mail message that is mean, hot-tempered, curt, or not-so-polite.

It raises your hackles and gets under your skin

And unfortunately, it's contagious.*

If something angers you, do *not* hit reply right away—take some time to cool off.

http://office.microsoft.com/en-us/help/demystify-e-mail-terms-and-get-on-with-your-life-HA001077990.aspx

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EMOTICONS

• Use to prevent your words from being misunderstood

• Not appropriate in formal situations• :)• Smile

• >:[• Frown

• ;-)• Wink

• :P• Sticking tongue out,

joking

• >:-o• Surprise, shock

• >:\• Skeptical, undecided

• :-X • Sealed lips,

embarrassed

• *\0/*• Cheerleader

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ACRONYMS

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ASAP As soon as possible

B/C Because

F2F Face to Face

FYI For Your Information

IMHO In my humble opinion

J/K Just Kidding

KIT Keep in touch

LOL Laugh Out Loud

Use only in very informal conversations

Friends

Possibly family

SPAM

Spam is unsolicited commercial e-mail. It can contain viruses Only open e-mails that come from people

you know Never open a suspicious looking e-mail

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QUESTIONS?

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