1. 1. WHAT IS E-MAIL ETIQUETTE? Email Etiquette refers to the principles of behavior that one should use while writing and replying to email messages. Objective Express (and impress) Effectively Project a Professional Attitude Document Communication 2
2. 2. E-MAIL HEADERS Subject Lines: Use Smart subject lines Clear and specific To: Only relevant people should be addressed in To field CC: Should be used when you want some people to be in the loop without them having to take any action on the mail thread. 3
3. 3. SALUTATION/SIGNATURE Salutation is the mode of addressing or wishing a person. Signature is a greeting at the end of the mail 4
4. 4. E-MAIL RULES! Be Sure to Have a courteous greeting and closing. Be Concise and To the Point - Avoid Long sentences Re-Read the mail before you send it Use Proper Grammar, Punctuation and beware of Spelling errors Do Not Write in CAPITALS (unless you want to shout at someone!) Reply to the Original Thread when replying to a mail 5
5. 5. E-MAIL RULES! Do Not Overuse Reply To All option Do Not Mark the WWW (Whole Wide World) Do Not use Abbreviations (except for formally accepted ones FYI/A, Etc.) Do not send Personal messages from your Official ID. Be Careful with Formatting (fonts, colors, etc.) Always acknowledge a mail. 6
6. 6. E-MAIL RULES! Do Not Forward Chain letters (No. You will not be unlucky if you do not send the chain mail to 13 people!) Do Not send or forward mails containing offensive, racist or obscene remarks Keep the Gender neutral 7
7. 7. THANK YOU