8/19/2010 Presented By :Anupama Shelly Shilpa 1

Presented By:-

Anupama

Shelly

Shilpa

MCA-3rd year

Submitted To:-

Ms. Amandeep Kaur

Flow Of Presentation

• Introduction of e-Governance• According to World Bank• Why e-Governance• Components Of e-governance• Types of Interactions in e-Governance• Interventional Strategies of e-Governance• Benefits Of e-Governance• E-Governance Challenges Specific to India• Its Relevance to India• Initiative Till Date

8/19/2010 Presented By :Anupama Shelly Shilpa 2

Cont…

• CARD – Registration Project (State Government of Andhra Pradesh)

• LOKMITRA (State Government of Himachal Pradesh)• National E-Governance Program • Success and Failure in e-Government Projects• Poll Results • Understanding e-Government Success and Failure • Conclusion

8/19/2010 Presented By :Anupama Shelly Shilpa 3

8/19/2010 Presented By :Anupama Shelly Shilpa 4

Introduction of e-Governance

• E-governance can be defines as– use of information & communication – by government to enhance the range,– quality of information & services provided – to the citizen in an cost effective manner.

8/19/2010 Presented By :Anupama Shelly Shilpa 5

According to World Bank

• E-Government refers to the – Use of information technologies – That have the ability to transform relations with

citizens, businesses, and other arms of government .

– These technologies can serve better delivery of government services to citizens.

8/19/2010 Presented By :Anupama Shelly Shilpa 6

Why E-Governance

• E-Government can transform – citizen service– provide access to information to empower

citizens– enable their participation in government and

enhance citizen economic and social opportunities

– so that they can make better lives, for themselves and for the next generation.

8/19/2010 Presented By :Anupama Shelly Shilpa 7

Components Of E-governance

• Technological Component

• Social Component

• Political Component

• Psychological Component:

8/19/2010 Presented By :Anupama Shelly Shilpa 8

Types of Interactions in e-Governance

8/19/2010 Presented By :Anupama Shelly Shilpa 9

Interventional Strategies of E-Governance

• Transitive Counseling

• Electronic Accessibility

• Institutional Networking

• Role Shifting Strategies

8/19/2010 Presented By :Anupama Shelly Shilpa 10

Benefits Of E-Governance

• Better access to information and quality services for

citizens

• Simplicity, efficiency and accountability in the

government

• Expanded reach of governance

8/19/2010 Presented By :Anupama Shelly Shilpa 11

E-Governance Challenges Specific to India

• Lack of Integrated Services

• Lack of Key Persons

• Population

• Different Languages

8/19/2010 Presented By :Anupama Shelly Shilpa 12

Its Relevance to India

• Governance that is easily understood by and

accountable to the citizens

• Citizen-centric governance that will cover all of its

services and respect everyone as individuals by

providing personalised services

• An effective government that delivers maximum value for

taxpayers’ money

8/19/2010 Presented By :Anupama Shelly Shilpa 13

Initiative Till Date

• Customs and Excise

• Indian Railways

• Postal Department

• Passport / Visa

8/19/2010 Presented By :Anupama Shelly Shilpa 14

CARD – Registration Project (State Government of Andhra Pradesh)

8/19/2010 Presented By :Anupama Shelly Shilpa 15

LOKMITRA (State Government of Himachal Pradesh)

8/19/2010 Presented By :Anupama Shelly Shilpa 16

National E-Governance Program

• Agriculture• Municipalities • Gram Panchayats (elected village

administration)• Common Service Centers (CSCs)

8/19/2010 Presented By :Anupama Shelly Shilpa 17

Success and Failure in e-Government Projects

Classification Percentage

Success 15%-

Partial Failure 60%+

Total Failure 25%+

8/19/2010 Presented By :Anupama Shelly Shilpa 18

Poll Results

Classification Percentage

Total Success 20%

Partial Failure 30%

Total Failure 50%

8/19/2010 Presented By :Anupama Shelly Shilpa 19

Understanding e-Government Success and Failure

• Limitations in the methods used.

• Operational and Technical aspects

• Design-Reality Gap Model

• Other aspects

8/19/2010 Presented By :Anupama Shelly Shilpa 20

Conclusion

8/19/2010 Presented By :Anupama Shelly Shilpa 21