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© Qatar Airways. All Rights Reserved
e-Enabled Aircraft: Opportunities & Challenges in Paperless Operations
IATA 2nd RFID & Paperless Technical Operations Conference November 16 - November 18, 2015
Atlanta, Georgia | USA
Presented By: Amin Qureshi, Safeer Azeez
Confidential Slide 2
Topics…
Qatar Airways
e-Enabling
Our Achievements
Way Forward
Confidential Slide 3
Qatar Airways…
Commenced Operations in 1997.
Five Star Airline.
Fleet of 165+ Aircraft.
Boeing, Airbus, Bombardier.
More than 140 destinations world-wide.
Member of oneworld since October, 2013.
Skytrax Airline of the Year: 2011, 2012 & 2015!
300+Aircraft on
Order!
Confidential Slide 4
Qatar Airways Technical…
At our Brand New Home at HIA, since May 2014. In-House Heavy & Light Maintenance, including A380. Major Cabin Modification Programs. 3 Concurrent “C” Check Lines.
Supports 24 X 7 Line Maintenance @ Doha.
Very high Technical Dispatch Reliability.
Automated Stores Systems for Parts / Tools.
Confidential Slide 5
Legacy Fleet…
Wireless QAR
Class 2 or 3 EFB’s
LPC NG
Airman
AHM
QR was e-Enabled before the
New Generation Aircraft’s !
A320 Family A330 A340 B777
Confidential Slide 6
New Generation Fleet…
B787
Oct ’12
A380
Sep ’14
A350
Dec ’14
B787: First New-Gen
Aircraft.
Extensive Efforts across
Organization.
Launch A350 Customer.
Smooth Entry into Service.
Much lesser Learning Curve.
25 B787’s
Goal: Harmonize Processes Across the Fleet!
Confidential Slide 7
e-Enabling Overview…
Aircraft Manufacturer
MFR Provided Ground Systems
Airport & AirlineSystems
AircraftDomain
My Boeing Fleet
Airbus World
DDM Servers
DDM Servers Software
Repository Communication
Servers Validation Tools
Wireless | Gate link
PKI Certificates Maint: Laptops Software
Configuration
EFB/EFF Systems Storage Devices Terminal Wireless
Airbus
Direct connectivity from Aircraft to external data Networks
Boeing
Confidential Slide 8
Opportunities…
Process Automation
eLogs, Logbooks, Resource Management, Pax (CWLU).
RFID: Automate Inspections & Expiry Reporting.
Aircraft Data Downlinks
QAR, CPL, SAR, AC Logs, Config Reports, Security Logs.
Aircraft Data Uplinks
Technical: Software Parts, Configuration Data Request.
Flight Ops: En-route Weather, EFF, Loadsheets.
Cabin Crew: Connecting Gate, Pax profiles.
Confidential Slide 9
Our Achievements…
Infrastructure Setup
Around 30 Servers + Common Infrastructure.
High Availability Model.
Wireless Network “Twice”!
At Doha International Airport for B787.
At Hamad International Airport, our New Home.
PKI
Own Certificates for B787.
SITA & EADS for A380 & A350 respectively.
Confidential Slide 10
Our Achievements…
Maintenance Laptops
Toughbook's on the Network.
AirNav | Toolbox.
Laptop Dispenser
Network Connectivity for updates.
Self Issue using Badge Reader.
Automated Data Management & Routing
Safety Data -> Departments
Engineering Data -> Departments -> Airbus/Boeing
Confidential Slide 11
e-Enabling: Lessons Learnt…
Network Data Loss
Airport Network / Infrastructure.
Manufacturer Systems Maturity & Variety.
Physical Aspects: Summer Temperatures, A380 Size.
Trouble Shooting
Technical Complexity.
Expertise: Network, Security, Engineering, Manufacturer.
Process
Documentation.
Training.
IT can Cause a Flight Delay!
Confidential Slide 12
SCM Overview…
Manufacturer Ground Systems Management Aircraft
Software Parts
DDM
Airbus World
Software Repository
Software Validation
Software Installation
As Flying Configurations
Authorized Configurations
Change Request’s
Work Order & Confirmation
Discrepancy Reporting
Data Import Utility
>400 Software's
>2000 Instance’s
Confidential Slide 13
SCM Process..
Aircraft
Definition
Authorized Configuration
Import
Configuration
Create Software
Parts & Positions
Approve
Configuration
As Flying Configuration
Compare Configurations
DiscrepancyManagement
Notify Change (SB, SL)
Software Parts
Import / Initiate Change Review
Change
Authorization
Initiate Task Execution
Task Planning & Scheduling
Work Execution
Task Card
Task Compliance
Import Compliance from MRO
Validate& Push
SW Parts
Software Repository
Maintain Change / Audit History
Confidential Slide 14
SCM @ QR…
Objective: “One System for Entire Fleet”
Considered Options:
3rd Party Systems.
MRO System Enhancement.
In-house Development.
Current Status:
Developed for B787.
Enhanced for A380 & A350.
Flexibility of Implementation due to In-house Development.
System in
“Live Use”
for Entire Fleet
Confidential Slide 15
Going Forward…
Software Configuration
Software Repository for Legacy Fleet.
Manufacturer Systems Integration: We are ready!
Import of Service Literature.
Maintenance Systems & Processes
Integration: Internal & External Systems.
Simplify | Harmonize Processes.
Confidential Slide 16
Going Forward…
RFID
Life-vests (POC In Progress)
Parts Delivery
GSE Tracking
Mobility
Tasks @ Line (Available)
Maintenance Documentation (POC In Progress)
Digital Signatures
Confidential Slide 17
Industry Expectations…
Standardization
Data Formats (AIR, ARL, Authorized Configs, SGML Data).
Specs for MRO Systems Implementation.
Ground Tools | Infrastructure: Across Manufacturers.
Supplier Dependence
Troubleshooting: Empower Airlines.
Consultation (A350 RFID, B787 Services)
PKI’s (B787 vs A380 vs A350)
Confidential Slide 18
Then & Now…
© Qatar Airways. All Rights Reserved
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