e-crm with social media

E-CRM with socmed Oleh Albert Agustinus 1100011522 Jessica Christyanti 1100019304 Nivia Ayusari 1100031322 Christopher 1100041550

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E-CRM with socmed

OlehAlbert Agustinus 1100011522

Jessica Christyanti 1100019304

Nivia Ayusari1100031322

Christopher 1100041550

What is e-CRM?

Organization

ConsumerTechnology

Social Media

Prosumer

The Concept of CRM 2.0

CaseGaruda Indonesia twitter account

http://twitter.com/%23!/IndonesiaGaruda

From social media to social crm

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