E-commerce Solution: E-Commerce Logistics Suite

There is no doubt that e-commerce is one of the fastest growing trends in retail. According to Planet Retail, e-commerce will represent 46% of all retail growth by 2022.*The grocery industry has lagged be-hind in e-commerce, due to difficulty in creating profitable business models. Transportation and personnel costs

have been too expensive. But now, grocery retailers have no choice. The modern customer uses an omnichannel approach to their shopping. That means multiple channels and multiple options. And any grocery retailer who wants to keep its customers, needs to keep up with these demands. In most cases, the current e-commerce logistics for grocery retailers takes up a lot of personnel resources, it is error-prone and is murder on the in-store logistics.

The StrongPoint E-Commerce Logistics Suite is a complete solution for managing online grocery or-ders. It modernises, streamlines and optimises the whole logistical process from after the placement of the order, to delivery to the end-customer. The solution lets grocery retailers manage e-commerce logistics successfully, using fewer resources while managing even more online business. The StrongPoint E-Commerce Logistics Suite is a comprehensive solution that easily integrates with existing systems. It consists of five independent modules that can be integrated and customised to fit the individual retailer’s needs. The Suite is especially developed for the grocery retail industry. It has many features that solve grocery retailers’ special needs. There are mobile features that are compatible with any device. Ring scanners and pocket-size terminals enable picking with both hands and software application modules help with

The picking of the order items is the biggest part of managing online orders. And yet, most grocery retailers do this manually, or have developed their own systems that rarely succeed in efficient order picking processes.

• With StrongPoint’s Pick & Collect module, the order picking will be faster, more accurate and require fewer resources.

Keeping up with e-commerce

Making the e-commerce logistics work

Pick & Collect

* From Planet Retail’s E-Commerce & Digital Ecosystem Management Report, 2017

route planning and queue management. The Click & Collect module enables customers to pick up the groceries inside or outside the store, offering them even more flexibility in how they shop and receive their groceries.

• The software is specialised for in-store picking of online orders in grocery retail. It is customised to handle all the special demands of picking products with temperature needs, weighing and labelling requirements. It plans the best route through the store, ensuring that the products are picked and packed in the right order considering temperature and fragility. This vastly increases productivity and order accuracy.

• The software terminals and scanners are carried on the wrists, which means staff can pick items with both hands. There are intuitive interfaces for managing the pick lists. Label printers and scales are connected with Bluetooth. This speeds up the picking with up to 40%. Staff can pick up to four items per minute instead of one item using this technology. The technology also enables zone picking, with further enhances the efficiency of the picking process.

• Product images in the pick lists makes it easier to find the products on the shelves. Several orders can be picked at the same time. Barcode scanning ensures that the right products go with the right orders. Out-of-stock items, replacements, expiration dates and age control functions are also included. The application even has an alarm system for sales recalls, such as Salmonella alerts.

• The solution eliminates human error, which means more reliable stock and warehouse management.

• If the solution is integrated with ESL, blinking shelf labels makes the picking even easier and faster.

• The solution is cloud-based, so no local store installations are necessary. All you need is an internet connection.

Route ManagerThe StrongPoint Route Manager module optimises the home delivery process, which results in a better shopping experience for the customer and increased efficiency for the retailer. The software plans the best routes, manages vehicle sizes, plans delivery slots and ensures that the orders are picked and stored in the most efficient way. The software is integrated with Google maps. It provides real-time traffic data and ensures that deliveries are made in a timely manner. The solution also supports SMS-communication with the customer, which further improves the shopping experience. The solution can be integrated with external delivery companies.

StrongPoint transforms the way retailers do business. StrongPoint is an integrated technology solutions provider specialising in the retail industry.

We provide hassle-free and innovative solutions on retailers’ terms. All StrongPoint solutions help retailers increase productivity and improve their customers’ shopping experience. StrongPoint brings comprehensive experience,

advice and support to our customers. StrongPoint is listed on the Oslo Stock Exchange and is headquartered in Norway.

Slynga 10 2005 Rælingen, Norway, +47 03254, Info@strongpoint.com, www.strongpoint.com

Queue ManagerThe StrongPoint Queue Manager module enables retailers to properly manage customer flows when customers pick up their online orders. When the customers arrive at the store, they can register their arrival either on touch screens or via SMS. The system then alerts staff of the customer’s arrival. When integrated with StrongPoint’s Click & Collect solution, Queue Manager helps staff manage the orders and assist customers if needed.

Delivery ManagerThe StrongPoint Delivery Manager module is a software application for staff that helps the plan and manage the online ordering process and pick-up. It helps staff to proactively plan the order flow and manage deliveries. It helps with workforce planning and deviation alerts. It enables staff to see which customer has been waiting for their order the longest and it helps staff manage age controls. When integrated with the StrongPoint Click & Collect solution, Delivery Manager can provide more business intelligence regarding pickup patterns, to further optimise the pickup process.

Click & CollectStrongPoint’s Click & Collect module features a pickup station that enables retailers to meet the demands of the modern, connected custo-mer. They can shop online and pick up the groceries without having to enter the store or keep to the store’s opening hours. This gives them the convenience of online shopping without the costs and inconveniences related to home deliveries.There are pickup stations both for out-door and in-door installation. Both come with three temperature zones: Ambient, chilled and frozen. Custo-mers get a code by SMS that they input on a touch screen for the locker doors to open. Store managers can monitor the entire process and the status of each locker through the locker software.The intuitive interface makes the system easy to use for the customers. It also makes the solution easy to manage by staff. That software is easily integrated with existing in-store systems.

Professional ServicesChoosing the StrongPoint E-Commerce Logistics Suite, means that you also get StrongPoint’s top-quality support before, during and after implementation. This support includes a thorough analysis of your business and your needs before implementation. StrongPoint is also there the whole way through implementation to ensure a maximum return on investment for you.