E – Commerce Business operations

- an overview to business centric operations

By

Objectives • Enhance customer experience & customer base

• Enhance market share ( Market Leader )

• Adding reliable Vendor / Brand

• Increase contribution to topline(Revenue)

• Optimum contribution to bottom line(Profit)

2

Process Overview • Brand / Vendor search

• Meeting and negotiation

• On boarding Vendor in to ERP System

• Procurement Planning

• Physical Procurement and Payment

• Listing on Site with detailed catalog

• Sharing Sales reports to Brands

• Constant Replenishment as per Analysis 3

Vendor search • Compotator Sites

• Offline Retailers

• Through Brand aggregators

• Proactive approach from Brand

• Social networking sites

• Background Checks like legal financial

4

Meeting and negotiation • Listing Category

• Financials

• Seasonal buying and selections

• Procurement details

• Vendor Policies

• Legal checks

• Signing agreement

5

On boarding Vendor • Document Verification

• Tax details and net landing price

• Payment terms and Bank details

• Fulfillment details with SLA

• Vendor unique ID generation

• Listing of brands in Vendor ID

6

Procurement Planning • Initial buy as per negotiation

• Article creation

• Initial content writing/Complete Catalog writing

• Pricing and TAX details

• Creation of Purchase orders and verification

7

Physical Procurement

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• Invoice Mapping

• Consignment sanity check

• In warding , Rejection, Liquidation

• Payment requests

• Reconciliation

Listing on Site

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• Detailed Catalog and content writing

• Photo Shoot

• Going live

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Sales reports to Brands • Category wise sales in Numbers

• Vertical wise sales in Numbers

• Style wise sales data

• Unique customer feedback

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Replenishment • Constant replenishment on the bases of sales

• Lead time and Coverage

• Special or seasonal replenishment

Thank you 12