The Networked Enterprise

e-business / e-commerceinternal business operations

external partnerships

Collaboration Tools (Groupware)

Communication tools Conference tools Coordination tools

Communication Tools Electronic mail (e-Mail) Voice mail (digitized voice messages) Facsimile transmission (Fax)

Electronic documents (handwritten, graphics, text) Six minutes to less than three seconds Can be accessed remotely and rerouted

Web publishing (Internet and intranet) Hyperlinked documents Text, animation, multimedia, interactive environment

Company or Individual Name (may use

internal dot) @ symbol Domain name: identifies host or network Period (dot) Subdomain (top-level)

Function.country OR Function

e-Mail Address & Domain Namejudie.fischer@verizon.net

Conference Tools:Telephone & Computer Networks in Teleconferencing Audio conference

Agenda Moderator Participation Notes Enhancements: e-Mail, FAX, electronic whiteboard, slow-scan video

Computer conference: threads, discussion forum Chat session (Internet Relay Chat—IRC): mike, speakers, software Data conference Video conference

One-way Full-motion (two-way / interactive)

Location Acoustics—avoid reverberation—rain-barrel effect Room design

Audio Conference (least expensive) three or more people at two or more locations

Guidelines Distribute conference agenda Assign conference moderator Limit conference participation (no more than 8) Identify speakers Document conference

Tape (with notification to participants) Appoint recorder and distribute notes

Enhancements: pre-send to curb real-time costs e-Mail, fax, electronic whiteboard, slow-scan video

Computer Conference(Discussion Forum) Participants transmit information

simultaneously or on delayed basis Special-topic bulletin board

Limited access Posted messages aka threads Stored discussion

Encourages collaboration anytime / anywhere

Chat Session Allows two or more participants to be

involved in simultaneous text conversation Participants must be present at time of chat Rate of communication hindered by

individual keyboarding skills Internet Relay Chat (IRC) program Multimedia: microphone, speakers,

software for audio over Internet

Data Conference View, revise, save changes Text, graphics, drawings, images or other

material shown on shared whiteboard Simultaneous and in real time

Video ConferenceAction and Audio One-way

Educational lectures, training, product promotion Two-way audio may be used Presenter is focal point

Full-motion—interactive Two-way audio and video Cameras, overhead microphones, acoustic environment Most complex and expensive conference Electronic meeting room (teleconference center)

Location: quiet, interior, convenient Acoustics: low reverberation, no echoes, microphone proximity, muted HVAC motor noise, limited to

no interruptions Design:

encourage eye contact, proximity to microphone/speakers Four table arrangements:

Rectangular Crescent Octagonal* (best) trapezoidal

Coordination Tools: Electronic calendar (e-calendar)

Supports scheduling: appointments, reminders, ticker files

Shared data: Joint read/write privileges or read only privileges

Project management Tracking responsibilities Electronic scheduling of deadlines Charting of completion status

Internet Technology: World Wide Web (WWW); the Net Links thousands of networks world wide Largest implementation of networking Based on client/server computing model Infrastructure for e-business / e-commerce

Internet US Department of Defense (1969) ARPANET

Electronically linked scientists and university professors Evolved into Internet in 1990

No owner No formal management structure Requires access: hardware/software/ISP Communication tools anytime, anywhere

Internet Connections Computer Modem Communications software Web browser software Access

LAN server and Network Interface Card (NIC) Telecommuters: employees working from home Serial line Internet Protocol/point-to-point protocol

(SLIP/PPP) server Internet Service Provider (ISP): commercial subscription

Internet Communication Tools Electronic mail (e-mail): requires domain name Instant messaging: real-time e-mail messages Newsgroups: (organized by topic)

forum for discussion via electronic bulletin board Messages are threads User seeks information—pull technology

Listserv: (organized by topic) electronic mail lists for subscribers of groups; unsubscribe at will Broadcast—push technology

Internet Relay Chat (IRC): interactive, real-time text conversation File transfer (protocol or FTP): download entire files; requires log-in ID

Archie Gopher servers; Veronica (Very Easy Rodent-Oriented Net wide Index to Computer

Archives) Information retrieval: online libraries, public access databases Internet phone: interfaces with traditional or Internet phones; telephony

World Wide Web (WWW) 1989—hypertext markup language (HTML) Universally accepted standards for information

Storing, Retrieving Formatting, Displaying

Cyber (virtual) World (Net) Information superhighway

Web browser—navigator program: Netscape; IE Web site—all Web pages maintained by one party

Push button interactivity Home page: first page displayed on site

Web address—uniform resource locator (URL) Domain Name System (DNS): registered_name(dot)domain_function Hypertext transfer protocol (http://): may use “www” reference

Web Search Web browser—ex. Netscape or Internet Explorer Search engine—pull technology

Alta Vista www.altavista.com Ask Jeeves www.askjeeves.com Dogpile www.dogpile.com Excite www.excite.com Google www.google.com Infoseek www.infoseek.com Metacrawler www.metacrawler.com Search www.search.com Yahoo www.yahoo.com

Internet2 1996—research universities Private alternative to public Internet Speed, new protocols, security Designed to support advanced research

and applications

Digital Organization:Integration & Collaboration Electronic business (e-Business)

Internal networks (distributed computing) Intranet (closed, private form of Internet) Enterprise system (organization-wide info sys)

Electronic commerce (e-Commerce) Business-to-consumer (B2C) Business-to-business (B2B) Consumer-to-consumer (C2C) Mobile-commerce (m-Commerce)

Collaborative Commerce

Electronic Business (e-Business) Internal networks (distributed computing) Intranet (closed, private form of Internet) Enterprise system (entity-wide info system)

Marketing & Sales

Service Finance

Human Resources

Manufacturing/Production

Accounting

Courtesy of Discovering Comuters 2004; Shelly Cashman Series

Electronic Commerce (e-Commerce) Business-to-consumer (B2C)

Direct sales / services to consumer via Web Eliminates intermediary organizations (retailers) and

processes (disintermediation) Business-to-business (B2B) Consumer-to-consumer (C2C) Mobile-commerce (m-Commerce)

via Wireless phones, PDAs, interactive TV, etc. Updated web sites, faster networks, improved security

Collaborative Commerce Private industrial networks

Seamless exchange of information Coordinate activities of organization or entire industry

Electronic data interchange (EDI) Computer-to-computer B2B exchange of standard documents Eliminates printing, mailing, data entry at receiving site

Extranet Limited access to private intranets Authorized users outside of company Coordinate/communicate with business partners Uses firewalls: placed between internal network and external

network (Internet)