e-business the mrc approach stuart aitken c.i.o. the organisation head office 30 research units 3...
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E-Business the MRC approach
Stuart AitkenC.I.O
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The Organisation
• Head Office
• 30 Research Units
• 3 Research Institutes
• Just over 3000 staff
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The Status Quo
• Corporate Client Server CFACS Finance System
• Three implementations of Client Server Oracle Financials
• Numerous PC Hyperdata systems in Units
• Accounts take an age to consolidate
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The Status Quo 2
• Single Client Server HR system
• But some local varieties
• Central Grants and Research Management Systems (Office only)
• Web based Grant submission and Peer Review
• Head Office owned Corporate web site
• Numerous Local web sites
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The Status Quo 3
• Corporate Administration at Head Office• Local Administration at Regional Centres and some
Units
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The Ambition
• Corporate MRC Portal (Plumtree) available to all.
• Web based Finance and HR services (SAP) delivered through Portal
• Single sign on to all services
• Web site content transferred to Portal
• Local Websites accessible via Portal or integrated
• Intranets transferred to Portal as local communities
• Browser based solution to all services
• All achieved over JANET
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How will it be achieved
• An Outsourced arrangement
• But one that is unlike anything done previously
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The old way
• What normally happens?
• You decide hardware and software infrastructure
• What do they do?
• Box minding…24x7
• Take calls and do fixes
• Apps support and enhance the systems
• Usually based on an SLA
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Key point
You pay them based on their performance against the SLA
You hope the business benefits from YOUR IS/IT decisions
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Key point
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What we have done
• Worked out with the business the specific benefits required from the new systems /services
• Spelt out the outcomes
• Defined the milestones
• In other words we have worked out the WHAT
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Key point
Left the HOW entirely to the Outsourcer
Buy a Service not a System
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Examples from MRC’s Contract
• Milestone. HR strategic study to develop OBS. Only 50% of cost payable unless study leads to an accepted business proposition
• Business Benefit. Finance system 13% of service charge only paid if MRC accounts ready within 1 month of end of financial year
• KPI. 25% of portal service charge only payable if 80% of all staff use 3 kinds of portal services monthly
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• Outcome. ERMS. Absolute number of paper documents for filing reduced by 95% three months after go live. 5% of charge at risk
• Support. We pay MORE when the number of Help Desk calls go down. We want Help Desk staff to be bored!
Examples from MRC’s Contract
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A Real Partnership
• Partnership Charter
• Defines actions and behaviours of all parties
• Partner Director sits on the Board
• Even the partnership has a KPI
• £100k payable only if MRC CEO and outsourcers MD agree annually partnership has improved
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Key point
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Achievements to date
• Portal goes live this week• Finance Service on 2 June• ERMS in early September• HR Business propositions being developed• Knowledge Management propositions being developed• Partnership undertaking projects at MRC Units