e bay & digital music industry - services marketing
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EBay & Digital Music Industry
Presented byRebecca Martin
(F12034)Neha Sara Kurian
(F12043)Tom Mathew (F12057)
Tresa Maria Joseph (F12058)
Introduction to ebaY
Started in 1995 -Online Auctioneers
B2B, B2P, P2P model
Sell and buy goods of all kinds including -Collectibles, artwork, cars boats & real estate.
Users grew from 41000 to over 90 million in seven years.
CAGR of merchandise sales b/w 1996 -2003 was 220 %
Selling Formats
Online Auctio
nBuyers bid on items
Fixed Price
Store Inventor
yUsers
manage and
showcase their
inventory
Competitors
Q1) Should the company grow by securing global presence ?
• Yes! – and that’s what they did
• Adopted first mover strategy – beat yahoo, amazon to new
markets
• Acquired other auction formats in international markets
• Perceived as brand with most awareness and geographical
scope
THREATS
• Hard to replicate ebaY credibility on other sites
• Users - Comfort with different platform may be hard to
replicate
Q2.)Should ebaY grow their fixed price model?
• Fixed price gaining popularity over auctions
• Availability of all three formats made ebaY
attractive to users
• Able to generate bigger fees through fixed price
• Shift means direct competition with amazon, yahoo
etc
• Cultures worldwide comfortable with bargaining-
more receptive to ebaY’s auctioning model
• CEO wary of abandoning core competency
What they did 2008: New CEO, John Donahoe states –
will shift focus to fixed price system Continues both formats
Introduction to Music Industry The music industry or music business consists
of the companies and individuals that make money by creating and selling music
Not just musicians but many others
The music industry has been undergoing drastic changes since the advent of widespread digital distribution of music
The largest music retailer in the world is now digital: Apple Inc.'s iTunes Store.
Digital Music IndustryDriving Forces
Growth in levels of demandPopularly given category of gifts, increase in number of new users due to technological advances Product innovationNew product designs, enhanced functionality and aesthetics, viewed as “status symbols” Format war and rights managementMultiple formats with multiple format owners (i tunes, Sony , Windows Media Audio), Digital piracy
Driving Forces contd….
ConvergenceMore versatile products e.g. iPods able to display and transport pictures, cell phones with mp3, car audio systems
Growing use of the internetIncreasing demand and supply for music, need for portability, ability to download large amount of music in relatively short time
Changes in who uses the product and how it is usedConsumers are less technologically sophisticated and more demanding on functionality, style and priceChange in strategy and tactics employed by major players
Further Analysis
Effect of Driving Forces on demand
Increased competition
Bargaining of industry participants
Higher profitability
Thank you