dynamics day 2016: microsoft dynamics 365 first look
TRANSCRIPT
What is now proved was once only imagined – William Blake
What is now proved was once only imagined – William Blake
Engage your customers
Transform your products
Optimize your operations
Empower your employees
Autonomous vehicles
Machine learning
Connected devices
Application to application connectivity
Contextual corporate
knowledge
Artificial Intelligence
Data insights & advanced analytics
Unmanned aerial vehicles
Pervasive Mobility and access
Biometrics, multi-factor authentication
Predictive business systems
Social integration
Crowd-sourced resolution
Electronic collaboration
solutions
Wearable device feedback
Blockchain
Augmented reality
Bots
“Attention economy” – Ray Wang
What’s happening in this session?
• Dynamics 365 unplugged
• Look at some of the features
• How to consume it
• What happens if I’m a Dynamics User?
Dynamics NAV, AX and Dynamics 365
* Cloud clients transition on renewal date to D365, for Dynamics CRM
and AX on premise, on going support provided for the platform – see
long term support commitments from Microsoft for details
Dynamics NAV, AX and Dynamics 365
* Cloud clients transition on renewal date to D365, for Dynamics CRM
and AX on premise, on going support provided for the platform – see
long term support commitments from Microsoft for details
Dynamics 365 Unplugged
What your users want
Single sign on, one place to
access all of my apps
Information is presented to me
when I need it, in the app that I am
working in
Business processes span
business systems, I need greater
visibility
I want to make it easy to interact with business
systems
I want a common data set to create
meaningful outcomes
But unfortunately …
I don’t have access to the back
office systems I need access to
Sales gets apps, but no one else
has them.
A simple task takes a lot of
time because of the systems
I have multiple logons, no easy way to access all
corporate systemsI want to learn and gain insights from the information I
capture
I don’t want multiple SaaS
platforms
I have to integrate all of
my business systems
Business processes are
disjointed and not efficient
Users finding credit card
solutions on the Internet –disjointed
Data is duplicatedin all systems, no
single source
CRM ERP
CRM ERPMicrosoftDynamics 365
MicrosoftDynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource
MicrosoftDynamics 365
A platform that connects stuff to make it just work without months of Development…
Solutions that are specific for my business, so I can buy rather than build
Make sense of all your
data – Dashboards,
Graphs, Trend analysis
Our everyday tasks:
Word, Outlook, Excel &
PowerPoint as well as
collaboration tools like
SharePoint, Yammer
Let’s take a look at Dynamics 365
MicrosoftDynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource
Support for the business process from Lead to Invoice
Master Data Transactional Data
Lead Opportunity Quote Order Sales Order Fulfillment Invoice
Customer
Data
Customer
Data
Product *
Released
Products
Order and
Line Items
Sales
Order and
lines
Shipment
updates
Order
Status
Invoice
settlement
Invoice
Status **
* Simple products only – no product configuration
Pricing defined in CRM and added to AX with order data
CRM AX
Support for the business process from Lead to Invoice
CRM AX
Lead Opportunity QuoteOrder
(New/Active)
Order
(Fulfilled)
Order
(Invoiced)Invoice
Opportunity
Released Products
Sales Order(Open)
Sales order
(Delivered)
Sales order
(Invoiced)
Invoice
Nancy - Sales Rep
Susan – Order
ProcessorSammy -
ShippingArnie - Accounts Receivable
Status
updateStatus
update
Sales
order
creation
Invoice
sync or
link/viewe
r
Released
products from
AX used for
product line
items on
opportunity
Customer
For new
customers, these
are created to
support the order
creation in AX
Read only Edit
MicrosoftDynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource
One destination for business users to discover, trial, and acquire line-of-business apps
Simplifies the discovery, trial, and acquisition of line-of-business apps
An ecosystem to help business users get started
using apps faster
Helps business users do more with their existing
Microsoft apps
What about every other need your business faces?
Connect to existing
systems and data
sources
Microsoft PowerApps is a service for creating and
using custom business apps across platforms
Build apps and
workflows without
writing code
Publish apps
instantly for web
and mobile
MicrosoftDynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource
How do you consume it
How do you consume it
Pricing Simplified
1
2
3
Users that can see everything in Read-Only
but carry out a few key functions
Users that can use all the functionality of 1
App only (e.g. Field Service) but nothing else
of the platform
Users that can use EVERYTHING across ALL
Apps (PowerApps, Operations, Sales, Field
Service, Etc, Etc)
Team Member
App User
Plan User
UNCONSTRAIN EMPLOYEES:
UNLIMITED EXTENSIBILITY
FUTURE PROOF:
LOWER TCO ON PLAN 1:
CURRENT CRM COMPONENTSNEW APPS
$
CURRENT CRM + NEW APPS
PLAN 1 + OPERATIONS
INCREASE INSIGHTS:
EXTENSIBILITY
NO DOUBLE LICENSING:
$
CURRENT ‘AX7’
So how do you transition?
Dynamics 365 Transition
We use Dynamics now, how do we transition?
Now
H2
2017
CRMOL*
and AX
Users
NAV Users
Choice
Stay as you are
Switch to D365 for Enterprise
Choice
Stay as you are
Implement D365 for Financials
* CRMOL will transition on
their renewal date
Dynamics Day 2016
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