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Microsoft Dynamics 365
Enterprise Edition
Why Microsoft Dynamics 365? Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics
365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business
functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service,
Dynamics 365 for Project Service Automation, Dynamics 365 for Finance and Operations, Dynamics 365 for Retail
and Dynamics 365 for Talent. Designed to be personalized, enable greater productivity, deliver deeper insights and
adapt to business needs, Microsoft Dynamics 365 applications help businesses accelerate digital transformation to
meet the changing needs of customers and capture the new business opportunities of tomorrow. Note that
Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, and Dynamics 365 for
Project Service Automation may also be referred to as Customer Engagement Plan Business Applications.
Dynamics 365 for Finance and Operations is the right choice for companies that want to manage their finances, inventory, and more in the cloud.
Dynamics 365 Enterprise Edition Applications
Dynamics 365 for Sales can be used to manage your customer relationships and sales activities or customize the system to manage any kind of stakeholder relationship.
Dynamics 365 for Customer Service equips you with the tools you need to provide your customers with responsive support services.
Dynamics 365 for Field Service is a platform that helps you optimize the operations of your support technicians that visit customers.
Dynamics 365 for Project Service Automation helps you manage your project-based business with automated resource scheduling and forecasting capabilities.
Dynamics 365 for Retail provides capabilities that allow you to manage your POS as well as manage your customer relationships from brick-and-mortar locations.
Even though Microsoft’s ERPs have HR capabilities, Dynamics 365 for Talent is a broader Human Capital Management (HCM) system.
Finance & Operations
Sales
Project Service Automation
Customer Service
Field Service
Retail
Talent
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Microsoft Dynamics 365 for
Finance and Operations, Enterprise Edition
Make Smarter Decisions
Bring organizational visibility by unifying your financial and business operations—providing
real-time and predictive insights for data-driven decisions.
Transform Your Business
Stay ahead of the competition by bringing
agility, simplification, and continuous Innovation—without disrupting your
operations.
Grow at Your Pace
Meet changing business needs with a flexible and scalable global solution—while
integrating legacy systems to make full use of existing investments.
Financial Management
Transform your business performance
Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance across 34 countries, in 60 different languages.
Decrease time to value and facilitate faster, more
confident decisions using roll-based workspaces with
embedded analytics
Adapt to changing business requirements by tailoring
chart of accounts, dimensions, and rules
Provide checks and balances using process auto mation,
encumbrance, budget planning, budget control, and
three-way matching
Efficiently track values and reduce reporting errors by
automatically managing capitalized assets
Meet public sector requirements for encumbrance and
budgeting
Manufacture
Work smarter with connected operations
Bring agility and efficiency to your manufacturing by using an integrated solution that optimizes production planning, project management, operations and activity scheduling, and cost management.
Create your ideal manufacturing mix and support your
manufacturing processes throughout the supply chain
Optimize manufacturing principles for each product
family, including make to stock, make to order, pull to
order, configure to order, and engineer to order
Accelerate your manufacturing material and finished
goods flow with advanced warehouse management,
handheld scanner support, and transport management
Optimize scheduling across the organization with a
unified resource model and scheduling engine
Improve product quality and output by identifying and
resolving issues through real-time insights
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Supply Chain
Streamline your supply and demand
Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics.
Decrease time to value and facilitate faster, more
confident decisions using roll-based workspaces with
embedded analytics
Optimize fulfillment and reduce costs bysynchronizing
commerce across sites, warehouses, and transportation
modes
Enable faster response to customer demand by seamlessly
orchestrating order-to-cash processes
Streamline procurement costs and gain more control by
automating procure-to-pay processes
Get insight and control across all sites and warehouses
Automate prospect-to-cash processes by integrating with
Dynamics 365 for Sales
Cloud Services
Rool out powerful and flexible ERP tools
Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.
Get flexible cloud and on-premises deployment options
that comply with industry regulations and use datacenter
investments
Enable rapid business transformation
Cost-effectively support your IT needs
Grow at your own pace
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Microsoft Dynamics 365 for
Sales, Enterprise Edition
Turn relationships into revenue
Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.
Sell smarter with infused artificial intelligence
Get recommendations and guidance at every stage of the deal with built-in intelligence, so you stay focused on the next best step to move deals forward.
Foster relationships with authentic and personal engagement
Find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.
Boost productivity and increase revenue by integrating best practices
Seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes to make selling easier—even while on the go.
Accelerate sales performance throughout the entire sales cycle Get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers through sales contests that promote teamwork and accountability.
Innovate with a modern and adaptable sales platform
Drive innovation with a sales application
that is easy to tailor, extend, and connect to
other apps and services you already use.
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Microsoft Dynamics 365 for
Customer Service, Enterprise Edition
Earn customers for life
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Engage with customers on any channel or device Deliver effortless experiences on your customers’ terms, through any channel and on any device.
Deliver fast, personalized service Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.
Learn from every interaction
Continuously improve while reducing the cost to serve using data
and intelligence to transform how you provide service.
Innovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and
connect to other apps and services you already use.
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Microsoft Dynamics 365 for
Field Service, Enterprise Edition
Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Optimize your resources Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Deliver better outcomes with IoT Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Engage your customers Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
Innovate with a modern and adaptable platform Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Microsoft Dynamics 365 for
Project Service Automation, Enterprise Edition
Profit from your projects
Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.
Create profitable relationships Earn your customers’ loyalty by using intelligent automation services to deliver accurate estimates that meet expectations.
Enable productive employees Work efficiently through automation technology, collaboration tools, training, and a complete view into client relationships.
Innovate to grow Get the real-time insights you need to prepare for change. Set clear, companywide business priorities, make decisions fast, and grow profitably.
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Microsoft Dynamics 365 for
Retail, Enterprise Edition
Engage every shopper, everywhere
Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Drive unified commerce Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.
Create a modern store experience Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.
Effectively manage merchandising Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.
Optimize operations through insights Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.
Innovate with a modern and adaptable platform Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.
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Microsoft Dynamics 365 for
Talent, Enterprise Edition
Bring out the best in your people
Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.
Hire the right people, faster Attract highly skilled, talented people with a compelling recruiting experience that engages candidates and facilitates collaboration across the hiring team.
Set up employees for success Ensure new employees are productive and impactful throughout those first few critical months with a personalized onboarding experience.
Foster a culture of excellence Inspire people to do their best work with continuous feedback, praise tools, and collaborative assessments that allow you to reward high performers.
Enable development and growth Empower employees and create an environment of growth with a personalized career path, continuous learning, and development guides.
Drive operational excellence Improve business impact and drive an agile, high-performance culture with automated HR tasks, people analytics, and connected strategic initiatives.
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