Virtual reality systems

1) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 2) provide an important source of expertise for organizations. 3) allow groups to work together on documents. 4) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

________ often are designed and optimized for the specific tasks to be performed.

1) Graphics programs 2) Knowledge workstations 3) Virtual simulators 4) CAD stations

Backward chaining is

1) a strategy for searching the rule base in an expert system that begins with information entered by the user. 2) the programming environment of an expert system. 3) a method of organizing expert system knowledge into chunks. 4) a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is

1) a strategy for searching the rule base in an expert system that begins with information entered by the user. 2) the programming environment of an expert system. 3) a method of organizing expert system knowledge into chunks. 4) a strategy for searching the rule base in an expert system that begins with a hypothesis.

Expertise and experience of organizational members that has not been formally documented best describes

1) wisdom. 2) information. 3) data. 4) tacit knowledge.

Which of the following systems is not used to capture tacit knowledge?

1) expert system 2) case-based reasoning 3) fuzzy logic 4) neural network

Which of the following statements best describes the relationship between collaboration and knowledge management?

1) Without knowledge, collaboration is difficult. 2) Knowledge doesn't exist without collaboration. 3) Knowledge is useful only when shared with others. 4) As knowledge increases, so does collaboration.

Expert systems

1) solve problems too difficult for human experts. 2) are based on DO WHILE rules. 3) work in very limited domains. 4) share characteristics with mainframe computing.

An inference engine is

1) a strategy for searching the rule base in case-based reasoning. 2) the programming environment of an expert system. 3) a method of organizing expert system knowledge into chunks. 4) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

1) investment workstation. 2) organizational learning system. 3) employee enrichment system. 4) learning management system.

Which of the following are the three major types of knowledge management systems?

1) management information systems, decision support systems, and transaction processing systems 2) enterprise systems, customer support systems, and supply chain management systems 3) database management systems, expert systems, and knowledge work systems 4) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

A ________ is very important to a knowledge worker's system.

1) careful filing system 2) financial analysis system 3) C AD capability 4) user-friendly interface

CAD workstations

1) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 2) provide an important source of expertise for organizations. 3) allow groups to work together on documents. 4) are high-end PC s used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

Changing organizational behavior by sensing and responding to new experience and knowledge is called

1) change management. 2) knowledge networking. 3) the knowledge value chain. 4) organizational learning.

Genetic algorithms

1) develop solutions to particular problems using fitness, crossover, and mutation. 2) represent knowledge as groups of characteristics. 3) do not work for most problems. 4) are based on logic.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

1) enterprise content management system 2) digital asset management system 3) knowledge network system 4) VRML system

Which type of decision is deciding whether to introduce a new product line?

1) structured 2) unstructured 3) recurring 4) nonrecurring

Mintzberg's classification of managerial roles outlines which three main categories?

1) interpersonal, informational, and decisional 2) symbolic, decisional, and interpersonal 3) symbolic, interpersonal, and technical 4) technical, interpersonal, and informational

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

1) structured 2) unstructured 3) semistructured 4) procedural

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

1) operational employees and supervisors 2) senior managers 3) analytic modelers 4) business analysts

The concern that data values of an information source fall within a defined range reflects which quality dimension of information?

1) accuracy 2) integrity 3) validity 4) consistency

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

1) IT developers 2) managers 3) operational employees 4) business analysts

In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more

1) systematic. 2) informal. 3) reflective. 4) well organized.

Which phase of decision making finds or recognizes a problem, need, or opportunity?

1) design 2) intelligence 3) choice 4) implementation

The role of liaison falls into which of Mintzberg's managerial classifications?

1) decisional 2) informational 3) interpersonal 4) symbolic

Which of the following best describes the term business analytics?

1) the infrastructure for collecting and managing business data 2) the tools and techniques used to analyze and understand business data 3) software developed exclusively for business management 4) information systems involved in business decision making

GDSS

1) are designed to allow meeting attendees to share their thoughts in real-time with their peers. 2) support decisions that require knowledge about the geographic distribution of resources. 3) are typically used with geographically dispersed attendees. 4) implement structured methods for organizing and evaluating ideas.

MIS applications typically produce

1) new ways of looking at data that emphasize change, flexibility, and rapid response. 2) fixed, regularly scheduled reports based on data extracted from the organization's TPS. 3) solutions to semistructured problems appropriate for middle management decision making. 4) assumptions, responses to ad hoc queries, and graphic representations of existing data.

Which of the following statements best describes the term business intelligence?

1) the infrastructure for collecting and managing business data 2) the tools and techniques used to analyze and understand business data 3) software developed exclusively for business management 4) information systems involved in business decision making

The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

1) accuracy 2) integrity 3) validity 4) consistency

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

1) procedural 2) unstructured 3) structured 4) semistructured

Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?

1) production reports 2) business case archives 3) parameterized reports 4) forecasts, scenarios, and models

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begun?

1) traditional 2) prototyping 3) RAD 4) all of the above

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of

1) their ability to integrate seamlessly with legacy systems. 2) the use of universal standards. 3) the ubiquity of the Internet. 4) the ability to reuse Web services components.

Determining methods for feedback and error handling would be defined by which category of system design specifications?

1) training and documentation 2) user interface 3) manual procedures 4) security and controls

What is the greatest barrier to successful business process change?

1) ineffective project management 2) usability of implemented solution 3) selecting the correct process to change 4) organizational change

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.

1) Business process redesign 2) Business process management 3) C ASE tools 4) TQM

The entire system-building effort is driven by

1) organizational change. 2) feasibility studies. 3) the information value chain. 4) user information requirements.

An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of

1) automation. 2) rationalization of procedures. 3) paradigm shift. 4) business process redesign.

The oldest method for building information systems is

1) component-based development. 2) prototyping. 3) object-oriented development. 4) the systems development lifecycle.

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?

1) RAD 2) JAD 3) end-user development 4) prototyping

In a parallel conversion strategy, the new system

1) is tested by an outsourced company. 2) replaces the old one at an appointed time. 3) and the old are run together. 4) is introduced in stages.

Enabling organizations to make continual improvements to many business processes and to use processes as the fundamental building blocks of corporate information systems is the goal of

1) business process management. 2) business process redesign. 3) workflow engineering. 4) workflow management.

The primary tool for representing a system's component processes and the flow of data between them is the

1) data dictionary. 2) process specifications diagram. 3) user documentation. 4) data flow diagram.

Systems design

1) describes what a system should do to meet information requirements. 2) shows how the new system will fulfill the information requirements. 3) identifies which users need what information, where, when and how. 4) is concerned with the logical view of the system solution.

Unit testing

1) includes all the preparations for the series of tests to be performed on the system. 2) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. 3) tests each program separately. 4) provides the final certification that the system is ready to be used in a production setting.

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use

1) structure charts. 2) Gantt and PERT charts. 3) process specifications. 4) data flow diagrams.

To understand and define the contents of data flows and data store, system builders use

1) a data dictionary. 2) process specifications diagrams. 3) user documentation. 4) data flow diagrams.

Which of the following is not a responsibility of effective change management?

1) integrating legacy systems 2) dealing with fear and anxiety about new systems 3) training users of the new system 4) enforcing user participation at all stages of system development

Which method would you use is used to develop risk profiles for a firm's information system projects and assets?

1) information systems plan 2) scoring model 3) portfolio analysis 4) CSF

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?

1) any high risk projects 2) any low-benefit projects 3) all high-risk, low benefit projects 4) none, any project might be beneficial

According to your reading of the chapter, change management is a process that

1) should be addressed before a project is developed. 2) begins when a project is implemented. 3) is used primarily to mandate user acceptance. 4) must be addressed in all systems development.

Which of the following is not a tangible benefit of information systems?

1) reduced rate of growth in expenses 2) lower computer expenses 3) improved resource control 4) increased productivity

The project risk will rise if the project team and the IS staff lack

1) legacy applications as a starting point. 2) good equipment. 3) the required technical expertise. 4) financial studies and plans.

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?

1) cost overruns 2) organizational conflict 3) time slippage 4) technical shortfalls

Formal planning and control tools

1) enable a project to have sufficient technical support for project management and development. 2) enable a project manager to properly document and monitor project plans. 3) portray a project as a network diagram with numbered nodes representing project tasks. 4) consist of ways to link the work of the implementation team with users at all organization levels.

The criteria used for evaluation in a scoring model are usually determined by

1) lengthy discussions among the decision-making group. 2) a CSF analysis. 3) the IS steering committee. 4) systems analysts.

All of the following are intangible benefits of information systems except

1) improved asset utilization. 2) increased organizational learning. 3) improved operations. 4) reduced workforce.

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)

1) project plan. 2) portfolio analysis. 3) information systems plan. 4) enterprise analysis.

The organizational activities working toward the adoption, management, and routinization of a new information system are called

1) production. 2) maintenance. 3) implementation. 4) acceptance.

At the top of the management structure for information systems projects in a large company is

1) project management. 2) the CIO. 3) the corporate strategic planning group. 4) the IS steering committee.

Which method is used to assign weights to various features of a system?

1) information systems plan 2) scoring model 3) portfolio analysis 4) CSF

The ________ is directly responsible for the individual systems project.

1) project management group 2) project team 3) IS steering committee 4) corporate strategic planning committee

The major variables in project management are

1) scope, time, cost, and performance. 2) scope, time, cost, quality, and risk. 3) time, cost, quality, performance, and risk. 4) time, cost, scope, and performance.

Which of the following is not one of the principal management challenges in developing global systems?

1) encouraging local users to support global systems 2) coordinating applications development 3) defining an acceptable test plan 4) agreeing on common user requirements

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as

1) localization. 2) cooptation. 3) particularism. 4) prejudicial.

In duplicated systems

1) development occurs at the home base and operations are handed over to autonomous units in foreign locations. 2) each foreign unit designs its own unique solutions and systems. 3) systems development and operations occur in an integrated and coordinated fashion across all units. 4) foreign units design the solutions and systems used at the domestic home base.

In decentralized systems

1) development occurs at the home base and operations are handed over to autonomous units in foreign locations. 2) each foreign unit designs its own unique solutions and systems. 3) systems development and operations occur in an integrated and coordinated fashion across all units. 4) foreign units design the solutions and systems used at the domestic home base.

Transnational companies have tended to use a ________ systems configuration.

1) duplicated 2) centralized 3) networked 4) decentralized

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize?

1) choosing a global strategy 2) organizing the global business structure 3) organizing the systems management 4) defining the global environment

Global coordination of all of the major business functions permits the location of business activity according to

1) social norms and values. 2) comparative advantage. 3) competitive threat. 4) knowledge base.

In networked systems

1) development occurs at the home base and operations are handed over to autonomous units in foreign locations. 2) each foreign unit designs its own unique solutions and systems. 3) systems development and operations occur in an integrated and coordinated fashion across all units. 4) foreign units design the solutions and systems used at the domestic home base.

Domestic exporters typically have highly ________ systems.

1) duplicated 2) centralized 3) networked 4) decentralized

In centralized systems

1) development occurs at the home base and operations are handed over to autonomous units in foreign locations. 2) each foreign unit designs its own unique solutions and systems. 3) systems development and operations occur in an integrated and coordinated fashion across all units. 4) systems development and operations occur totally at the domestic home base.

Which of the following is not one of the three kinds of organizational governance used by global companies?

1) centralized 2) decentralized 3) coordinated 4) localized

Most companies pursuing a global strategy begin as

1) domestic exporters. 2) multinationals. 3) franchisers. 4) transnationals.

Multinational companies tend to have ________ systems.

1) duplicated 2) centralized 3) networked 4) decentralized

A global firm can develop transnational centers of excellence as an effective technique to

1) ensure connectivity between regional systems. 2) encourage user support of global systems. 3) effectively identify global business processes. 4) develop a merit-based hierarchy among regional groups.

In terms of global business strategy and structure, a domestic exporter will use a policy of

1) some dispersed sales, with centralized production, accounting, human resources, and strategic management. 2) centralized production and accounting with decentralized marketing and human resources. 3) centralized production, accounting, marketing, and human resources. 4) dispersed production and marketing, with centralized accounting, human resources and strategic management.

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy.

1) domestic exporter 2) franchising 3) transnational 4) multinational