Daniel P. Summers3924 Hylton Dr.

Apt. FRaleigh, NC 27616

dsummers007@live.com(910)-514-7674

 Relevant Experience

Xerox Corp.; Cary, NC; Aug. 2014 - Feb. 2015Customer Care Specialist (for HumanaOne): Tasks involved using a computerized system to respond to customer inquiries in a call center environment using standard scripts and procedures. Gathering information in order to research/resolve inquiries and log customer calls. Communicating appropriate options for resolution in a timely manner. Informing customers about services available and assessing customer needs. Providing functional guidance, training, assistance, and troubleshooting support to lower level staff. Scheduling work to ensure adequate phone coverage. Monitoring the priority of calls and appropriately shifting escalated calls to assure resolutions to problems are implemented. Preparing standard reports to track workload, response time and quality of input. Assisting in the planning and implementation of department goals and making recommendations to management to improve efficiency and effectiveness. All other duties effectively performed as assigned. The National Endowment for Democracy; Washington, D.C.; Sept. 2010 - Jul. 2014Office Services Assistant: Tasks involved interviewing and selecting viable position candidates to the Office Services department. Ensuring the edification of all new-hires to the role of Office Services during their employee orientation (which includes the printing of identification photos using ‘Build-A-Badge’ software). Administered comprehensive and intutitive employee training on use of equipment/appliances and various day-to-day operational procedures. Assumed a hands-on supervisory role over at least 1-2 employees to ensure adequate workflow continuation and process quality. Re-stocking printer/copier consumables and coordinating with service vendors for repairs as required. Liaising with building management technicians and various external vendors for service and repair facilitation. Processing invoices from vendors for payment. Making office supplies readily available to staff by taking inventory, ordering and maintaining the supply stock for the office and kitchen. Processing, sorting, distributing of incoming mail and packages. Collecting and applying sufficient postage to outgoing mail and packages. Providing assistance with internal office moves, and the procurement/relocation of office furniture. Ensuring the set-up of conference rooms for events and meetings, which often include setting up audio/visual equipment for sound enhancement, recording or live streaming of the event. Providing prompt and reliable coverage for the receptionist, daily. As well as the performance of a myriad of duties and the completion of a variety of miscellaneous tasks as required. 

Friends & Co. Staffing; Washington, D.C.; Dec. 2006 - Sept. 2010              Temporary Consultant: Office clerical and administrative assignments including (most notably):  

•          Tasks involved the performance of several front desk receptionist duties for the entire Perkins + Will office. Assisting the construction administration document manager with processing, data entry and filing for various architectural and design projects. Indicating design changes on existing drafts for reprint. The performance of various tasks and services for Perkins + Will Staff as required.

 United States Institute of Peace; Washington, D.C.; Mar. 2007 - Sept. 2007

•          Tasks involved, facilitating meeting/event set-up in the conference rooms, maintaining and restocking the kitchen and copy/supply room areas, distributing all standard and inter-office correspondence, operating front desk switch board, and performing tasks and services for staff members and contractors as required.

  The Washington Home and Community Hospices; Calverton, MD; May 2009 -November 2009Clerk, (Freelance) Temporary Consultant: Tasks involved mass filing of high volumes of payroll oriented employee documents, company documents, accounts payable vendor files, and various financial reports (including sorting, folder making, and label printing.). Sorting and preparing vendor invoices for payment. Entering company new-hire records in ADP's database. Facilitating accurate verification of employee 401K payments. Completion of bi-weekly payroll journal entries in MS Excel. Retrieval of specifically requested document/support (vendor invoices, checks, employee W-4s, etc.) for auditors. Assisting accounts payable manager with preparation of vendor invoices (sorting, stamping, copying, etc.) for approval by department manager/CEO. Facilitating postage/mailing of checks approved for vendor payout.    IST Management Services; Washington, D.C.; May 2008 - April 2009Copy Center/Admin Services Specialist (@ Chemonics Int'l): Tasks involved production of various copy requests and proposals submitted by clients (Chemonics employees). Production of requests would entail either copying, printing, formatting, collating, binding (staples; GBC; spiral), cutting, folding, sorting of various documents, in a timely fashion. Facilitated the service/supply of copiers and printers as required. Processing and delivering daily inter-office/external incoming (USPS) correspondence and packages. Stocking and maintaining the kitchens and work rooms. Assisting in the facilitation of meeting/event set-ups; including the transportation of catering, beverages (upon request) and meeting supplies (additional seating, easels/easel pads, markers, etc.) to proper conference room location where meeting or conference was to be held. Provided front desk receptionist services to client. Providing overall courteous and satisfactory value-ads and client services as required. 

 K-Force Staffing; Washington, D.C.; Nov. 2007 - May 2008              Temporary Consultant: Office clerical and administrative assignments including (most notably): CACI; Arlington, VA; Jan. 2008 - Apr. 2008

•          Tasks involved mass filing of high volumes of payroll/accounting oriented employee documents, client company documents, and various financial reports; initiated employee tax verification processes; occasional distribution of supplies to assigned payroll personnel and performing various other tasks and services for CACI staff members and contractors as required.     

  

Education Triton High School; Erwin, NC; Graduated - May 2004