Zebra’s Professional Services organization is staffed by experienced and knowledgeable professionals with skills and expertise on AIDC design, deployments, execution and support. The team is lead by Project Managers; who are qualified in both OGC’s Prince II and PMI’s PMP.
The team adds significant value to your implementation and ensures full utilisation of your Zebra infrastructure, working closely with you and your organisation during the implementation process, to ensure on-time, on budget completion and the achievement of the expected business benefits with minimum disruption.
Zebra Professional Services
Zebra Professional Services 1
Zebra Project Methodology Overview The implementation of a critical integrated business solution requires the planning and execution of a significant project, involving a number of stakeholders across a number of organisations. Zebra has developed a structured and proven implementation methodology through hundreds of successful projects worldwide that addresses each aspect of the implementation process through the following elements:
• ProjectManagement • Implementation(PhaseandMilestonebased)Planning • SystemDesign • Application&TechnicalEducation • DataManagementandstructuralbestpractice • SystemVerificationandTuning • Cut-OverPlanning(preparingtolaunch) • EndUserTraining • GoLiveSupport • PostImplementationsupportandverification
EachphaseoftheZebramethodologydrawsitsstrengthfromtheworldrenowned PMIBoKTM and has been fashioned specifically to meet the needs of your solution implementation. It is supported by our staff of qualified services personnel with delivery processes that are designed to minimise risk and maximise results as quickly as possible.
©2012 ZIH Corp. All product names and numbers are Zebra trademarks, and Zebra and the Zebra head graphic are registered trademarks of ZIH Corp. All rights reserved. All other trademarks are the property of their respective owners.
Corporate Headquarters+1 800 423 [email protected]
Asia-Pacific Headquarters+65 6858 [email protected]
EMEA Headquarters+44(0)[email protected]
Latin America Headquarters+1 847 955 [email protected]
Rev1 (09/12)
Other Locations / USA: California, Georgia, Illinois, Rhode Island, Texas, Wisconsin Europe: France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, Turkey,
UnitedKingdomAsia Pacific: Australia, China, Hong Kong, India, Japan, Malaysia, South Korea, Singapore, Thailand Latin America: Argentina, Brazil, Colombia,
Florida(LAHeadquartersinUSA),MexicoAfrica/Middle East: Dubai, South Africa
Zebra Five Phase Project Approach The project scope is verified, the initial risk assessments and plans are created and the project is started with a meeting detailing the roles and responsibilities of all stakeholders and team members.
Zebra professional experts visit the site and verify the initial assumptions and required processes and then provide a system/solution design that the installer uses to deploy the infrastructure.
The required solution components are installed and configured to meet your requirements and then adapted to provide the streamlined solution to support your business process requirements.
Endusertrainingisperformedandthesolutionistuned,testedandverifiedthrough a four stage testing process flowing from unit test for any software build throughtosystemandintegrationtestsculminatingwithaspecificUAT(UserAcceptanceTest).
FollowingthebusinessGO-NO-GOmeetinguponasuccessfulUAT,thelaunchofyour installed solution takes place.
ZLS Methodology High Level View
1. Initiation
2. Design
3. Configure
4. Execute
5. Close
Statement ofWork
Customer ProjectGuidelines
Partner and 3rdParty WOW
PreliminaryRisk/Assumptions
Assessment
ImplementationTimeline
ChangeManagement Plan
Project Kick Off
Project Plan
SOW Sign Off
PhaseClosure
InitiationProcesses
Initiation
Initial OpportunityAssessment
CustomerRequirements
Research
Sales/salesEngineering
Presentations
Project Approach
Partner and 3rdParty WOW
Initial BusinessCase/SoD from
SE
Contracts &Agreements
Bid ApprovalReview Process
PS Handover
PhaseClosure
BusinessDevelopment
Post InstallationSolution
PerformanceEvaluation
Benefits Realization
Client Feedback &Quality Assurance
PhaseClosure
PostImplementation
Acceptance andClosure process
Launch Support
Site AcceptanceSign Off
Transition ToM&S
PhaseClosure
Close
InformationGathering
Initial Education
Process Mapping
SD/SRD Creation
SD/SRD Sign Off
PhaseClosure
Prepare ProductionEnvironment
Train Trainersand End Users
Testing/VerificationProcess/Capability
Readiness Review
Production Cut-Over
UAT Sign Off
CustomerGo-Live Launch
PhaseClosure
Installation
RequirementsDefinition &
Development
DevelopmentEnvironment
CustomerPrototype
Environment
Production Cut-Over Checklist
Create Testing &Training
Environments
PhaseClosure
Monitor and Control Processes
PS in Project Delivery
DesignConfigure Execute
Reconfigure