Yammer External Networks: Engaging Customers & Partners
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Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
• Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los
Angeles, Minneapolis, New Orleans, New York City,
Northern California, Philadelphia, Southern California, St.
Louis, Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,100 colleagues
• Dedicated solution practices
• ~90% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
Our Microsoft Practice
Rich Wood, Director of Web & Social
Collaboration Practice at Perficient
Rich is a member of Microsoft’s Partner Advisory
Board for SharePoint and a keen advocate for
and frequent speaker/writer on information
architecture, social business, user experience
and web content management. Rich currently
focuses on these topics across the SharePoint,
Yammer and Sitecore platforms.
Our Speaker
Agenda
• Common Ground: #ESN and Extranetso Enterprise Social Networks as an Engagement Tool
o Extranets and How They Work
• Why Yammer: Stating the Case
• Demoo Governance in a Yammer External Network
• Wrap-Up / Q&A
#ESN as an Engagement Tool
Enterprise Social Networks (#ESN)
Forrester
The promise of Enterprise Social
Networks (#ESN) is that they will…
Drive more effective reuse of
content assets…
#ESN
Provide better and faster access to
expertise…
#ESN
Enable richer and more valuable
real-time interactions…
#ESN
Create a platform that can support
collective action…
#ESN
Wouldn’t it be nice to share these
benefits with vendors, partners, and
customers?
Extranets and How They Work
Extranets: What Are They?
Extranet Use Cases
Our Reflex? SharePoint
But the Cloud is the Game Changer
But the Cloud is the Game Changer
Stating the case: Yammer as an extranet
Extranets: Why Yammer
Extranets: Why Yammer
Adoptability
Adoptability
Adoptability
Interactivity – With Customers
Interactivity – With Business Partners
The Proof is in the Pudding
The Ultimate Extranet Use Case
Partners
Customers
Cloud Advantages
Mobile Accessibility
Governance
Governance
DEMO: Setup and Governance in Yammer External Networks
Station Stops
And That’s All for Today. But tomorrow?
• Office Web Apps and OneDrive for Business for document collaboration
• Yammer Feed replaces SharePoint Social Feed = Yammer + SharePoint Online extranets!
• Inline Social, Groups and Office Graph
Thank You!
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Rich Wood, Perficient312.589.2041
[email protected]@richOthewood
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Lync Online: How the
Cloud is Changing the Way
We Communicate
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