Yammer External Networks: Engaging Customers & Partners

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Perficient is a leading information technology consulting firm serving clients throughout

North America.

We help clients implement business-driven technology solutions that integrate business

processes, improve worker productivity, increase customer loyalty and create a more agile

enterprise to better respond to new business opportunities.

About Perficient

• Founded in 1997

• Public, NASDAQ: PRFT

• 2013 revenue ~$373 million

• Major market locations throughout North America

• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,

Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los

Angeles, Minneapolis, New Orleans, New York City,

Northern California, Philadelphia, Southern California, St.

Louis, Toronto and Washington, D.C.

• Global delivery centers in China, Europe and India

• >2,100 colleagues

• Dedicated solution practices

• ~90% repeat business rate

• Alliance partnerships with major technology vendors

• Multiple vendor/industry technology and growth awards

Perficient Profile

BUSINESS SOLUTIONS

Business Intelligence

Business Process Management

Customer Experience and CRM

Enterprise Performance Management

Enterprise Resource Planning

Experience Design (XD)

Management Consulting

TECHNOLOGY SOLUTIONS

Business Integration/SOA

Cloud Services

Commerce

Content Management

Custom Application Development

Education

Information Management

Mobile Platforms

Platform Integration

Portal & Social

Our Solutions Expertise

Our Microsoft Practice

Rich Wood, Director of Web & Social

Collaboration Practice at Perficient

Rich is a member of Microsoft’s Partner Advisory

Board for SharePoint and a keen advocate for

and frequent speaker/writer on information

architecture, social business, user experience

and web content management. Rich currently

focuses on these topics across the SharePoint,

Yammer and Sitecore platforms.

Our Speaker

Agenda

• Common Ground: #ESN and Extranetso Enterprise Social Networks as an Engagement Tool

o Extranets and How They Work

• Why Yammer: Stating the Case

• Demoo Governance in a Yammer External Network

• Wrap-Up / Q&A

#ESN as an Engagement Tool

Enterprise Social Networks (#ESN)

Forrester

The promise of Enterprise Social

Networks (#ESN) is that they will…

Drive more effective reuse of

content assets…

#ESN

Provide better and faster access to

expertise…

#ESN

Enable richer and more valuable

real-time interactions…

#ESN

Create a platform that can support

collective action…

#ESN

Wouldn’t it be nice to share these

benefits with vendors, partners, and

customers?

Extranets and How They Work

Extranets: What Are They?

Extranet Use Cases

Our Reflex? SharePoint

But the Cloud is the Game Changer

But the Cloud is the Game Changer

Stating the case: Yammer as an extranet

Extranets: Why Yammer

Extranets: Why Yammer

Adoptability

Adoptability

Adoptability

Interactivity – With Customers

Interactivity – With Business Partners

The Proof is in the Pudding

The Ultimate Extranet Use Case

Partners

Customers

Cloud Advantages

Mobile Accessibility

Governance

Governance

DEMO: Setup and Governance in Yammer External Networks

Station Stops

And That’s All for Today. But tomorrow?

• Office Web Apps and OneDrive for Business for document collaboration

• Yammer Feed replaces SharePoint Social Feed = Yammer + SharePoint Online extranets!

• Inline Social, Groups and Office Graph

Thank You!

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Rich Wood, Perficient312.589.2041

rich.wood@perficient.com@richOthewood

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