Download - What are the new service realities ?
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Singapore Airlines
remarkable customer service program
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Customer - Empowerment
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Customer Coproduction Customer plays an important role in the delivery of
service. Errors on part of the customer can also lead
to service failure.
Firms can rectify
such mistakes by :
• Redesigning process
• Incorporating tech
to aid customers.
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Satisfying employees and customers
Positive
employee
attitude
Stronger
Customer
Loyalty
More Job
Satisfaction
and
Commitment
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