Download - Welcome to the Internet of Customers - SMB
Salesforce.com Webinar Series
Welcome to the Internet of Customers
salesforceanz
salesforce
@salesforce
This Webinar will start at 11:00AM AEST
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Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Important Additional Information The information in this presentation is neither an offer to purchase nor a solicitation of an offer to sell any securities – when the tender offer is launched ExactTarget, Inc. stockholders should read the tender offer statement because it contains important information. Investors can get the tender offer statement and other filed documents for free at www.sec.gov. The tender offer statement, including a letter of transmittal and other documents, will also be made available for free by the information agent for the tender offer.
#1 in Cloud Computing and CRM
#1 Sales, Service, Marketing Product
#1 Cloud Computing Market Share
#1 Innovation 2011, 2012, 2013
#1 Salesforce: World’s #1 CRM
1%
Time Equity Product
530,000+Hours Service
20,000Non-profit organizations
$53M+Grants
36%+ Growth Driven by Customer Success36%+ Growth Driven by Customer Success$1.08 BILLION
$1.08 BILLION
FY14Q3
Revenue
Q1 2008 Q1 2011 Q3 2013
+39%DecreaseIT Costs
+36%Customer Satisfaction
+35%Sales Productivity
Small and Medium Businesses Succeed with Salesforce
SMBs Succeed with Salesforce.com
+30%RevenueGrowth
Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
Mobile Computing
MainframeComputing
MiniComputing
Client ServerComputing
CloudComputing
SocialNetworking
1960s 1970s 1980s 1990s 2000s 2010s
We Are Experiencing a Customer Revolution
A Whole New Way to Engage Customers
5BSmartphones by 2017
Social
4.5BAggregated users 50B
Connected products
Mobile
Cloud58%Faster deployment Connected
Behind every is a customer.thing
tweet
app
device
product
post
website
chat
shopping cart
community
Connect with your customers in a whole new way
Outdated Technology Holding SMBs Back
Manual Processes
Silos of DataEmployeesNot Connected
Wasted Resources
Unfortunately, Most CompaniesDon’t Know Their Customers
of companies lack an
in-depth understanding
of their customers
66%
IBM Study of 1,700 CMOs“From Stretched to Strengthened”
Companies are Unprepared to Build Next Generation of Apps
2/3of companies feel unprepared for the social & mobile world
IBM Study of 1,700 CMOs“From Stretched to Strengthened”
Difficult to Build Customer Apps
Complexity of form factors
Limited number of developers
Multiple operating systems
Multiple platforms
have deployedapps1/2 <
60%
40%
20%
Perc
en
t of
Resp
ond
en
ts
Mobile appsare critical
Mobile appsdeployed
Your Customers Want You to beEverywhereYour Customers Want You to beEverywhere
How do you connect with your customers in a whole new way?
A new customer platform for the internet of customers.
Salesforce1 Platform: A New Customer Platform for the FutureSalesforce1 Platform: A New Customer Platform for the Future
Quickly deploy apps to connect your employees
Drive efficiency by automating business processes
Easily connect your front and back office
Extend with 2000+ Apps from the AppExchange
A New Customer Platform for Everyone
ISVsISVs
Peter GassnerVeeva
Publish Next Generation Apps
Publish Next Generation Apps
Neil KamireddyTrunk Club
AdminsAdmins
Manage Salesforcefrom Anywhere
Manage Salesforcefrom Anywhere
UsersUsers
Mariam NaficyMinted
Experience Salesforce1 on Any Device
Experience Salesforce1 on Any Device
DevelopersDevelopers
Build Next Generation AppsBuild Next Generation Apps
Geetha VallabhaneniLuminix
Your CustomersYour Customers
Connect with Customers in a Whole New Way
Connect with Customers in a Whole New Way
EveryCustomer
A new customer platform for the internet of customers.
DEMO
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