Download - types of communication
Channels of Channels of CommunicationCommunication
Presented By :Presented By :
Suhas.RSuhas.R
SunithaSunitha
ShwethaShwetha
SwatiSwati
Communication :Communication :
Types of communicationTypes of communication
Formal CommunicationFormal Communication
Workers Workers
President
Managers Managers
Workers Workers Workers
Efforts at coordination
Info
rmat
ion
Instru
ction
s and
directives
Formal CommunicationFormal Communication
the process of sharing official information the process of sharing official information with others who need to know it,with others who need to know it,
according to the prescribed patterns according to the prescribed patterns depicted in an organization chartdepicted in an organization chart
Flows through formal channelFlows through formal channelAlso known as line of commandAlso known as line of command
Types:Types:
downward communicationdownward communication
upward communicationupward communication
horizontal communicationhorizontal communication
Diagonal communicationDiagonal communication
Informal communicationInformal communication
Base of informal relation between Base of informal relation between two or more individuals two or more individuals
also known as grapevine.also known as grapevine.Not planned and organized.Not planned and organized.May be both official or personal.May be both official or personal.Based on friendship or acquaintance.Based on friendship or acquaintance.
Advantages:Advantages:
Faster speedFaster speedReacts quicklyReacts quicklyMulti dimensionalMulti dimensionalPositive group makingPositive group makingFree expression of ideasFree expression of ideasSupplement to formal channelSupplement to formal channel
Disadvantages:Disadvantages:
Half truth, rumorsHalf truth, rumorsNo documental proofNo documental proofNo action can be takenNo action can be takenMay lead to internal disputeMay lead to internal disputeNo authority line is maintainedNo authority line is maintained
Informal channelsInformal channelsY
D
C
B
A
Chain
AJB
D H I
K
F
GE
C
Gossip
A
F B D
J
H
CE
K
G I
X
Probability
A
C
D
F
J
IB
Cluster
Formal vs Informal Formal vs Informal communication communication
???
Behavior in Organizations, ch. 15
Difference:Difference:
Formal communicationFormal communication
Follows the formal Follows the formal channelchannel
Executives are Executives are informed about the informed about the sendersender
Quick reaction is not Quick reaction is not be therebe there
Relation between the Relation between the sender and receiver is sender and receiver is far remotefar remote
Informal communicationInformal communication
Doesn’t follow any Doesn’t follow any formal channelformal channel
The sender will be The sender will be unknownunknown
Quick reaction will be Quick reaction will be expectedexpected
Relation is more like Relation is more like friendlyfriendly
Formal MediaFormal Media
Company newslettersCompany newsletters
Employee handbooksEmployee handbooks
Company magazinesCompany magazines
Formal meetingsFormal meetings
LettersLetters
Flyers and bulletinsFlyers and bulletins
MemosMemos
FaxesFaxes
All-employees mailingsAll-employees mailings
Informal MediaInformal Media
Face-to-face discussionsFace-to-face discussionsTelephoneTelephoneVoice messaging (voice mail)Voice messaging (voice mail)E-mailE-mail Instant messaging (chat)Instant messaging (chat)
THANK YOU….THANK YOU….