Download - TP As a Service Presentation Debbie
The Dynamic Role of IT – AITP CIO Panel, April 2016 Partner with business units and
stakeholders, innovate with a business driven perspective
Anticipate business needs / direction and build solutions to allow the business to move quickly and nimbly, i.e., cloud roapmap
Applying sound principles to technology approach and acquisition -- standardize, templatize, simplify
Requires more time spent training & learning, developing new skills, reworking the IT model
Where IT spends its time - AITP CIO Panel, April 2016
Acquiring and deploying hardware-based solutions
Reviewing vendor & carrier services invoices, chasing bill credits
Managing installations, outages, and upgrades
Dealing with licensing and maintenance costs & renewals
BLOCKING AND TACKLING
How do you Navigate an Unmanageable Number of Choices?
Core Competencies
Global Network Sourcing
Mobility
Broadband Cable &
DSL
Data CenterConnectivity
Conferencing &
Collaboration
Cloud Connectivity
MPLS/DIA
Global Sourcing
Cloud/Managed “As a Service” Solutions
Mobility(MaaS)
Unified Communications
(UCaaS)Network
(NaaS)Contract
(CaaS)
“As a Service” Technology ExpertOur Value-Added Role
The Heart of “As a Service”
“As a Service” Model
Blocking &
Tackling
Focus
Better, Faster,
Cheaper
Important but
Tactical
Expertise Sourcing
“As a Service” Examples
Mobility As a Service
Unified Communications As a Service
Network As a Service (Managed SD WAN)
Contract As a Service
MaaS
UCaaS
CaaS
NaaS
1st Generation• Mobility Phones• Carrier Contracts• Internal procurement,
config. & deployment
2nd Generation• MDM for security• Handle all config.• Different group than
group handling Mobile Carrier interaction
3rd Generation • Mobile TEM for Cost
Management• 3rd vendor to manage• May fall under a 3rd dept.
internally
Next Generation• Fully Managed-all
aspects• Outsource: Helpdesk,
procurement, MDM,TEM, deployment, config.
• Predictable Cost Model
Mobility As a Service (MaaS)
1st Generation• Traditional PBX- licensing
& upgrades• Internal Expertise-
Program• Costs- Maintain &
upgrade
2nd Generation• Server based PBX• Procure Audio Conf.
service & Web Conf. service
• Often 3 different providers
3rd Generation • Addition of Video Conf. • Unification of Audio &
Web Acceleration
Next Generation• True Unified
Communications - IM, Presence, Conf. & Collaboration, Faxing, Voice Messaging, Video
Unified Communications As a Service (UCaaS)
1st Generation• WAN• MPLS as Primary
2nd Generation• Redundancy• MPLS or DIA as
secondary
3rd Generation • Acceleration• Application Prioritization
Next Generation• Fully Managed Outsource• SD WAN• Dual Connections• Optimized & Managed
Network As a Service (NaaS)
1st Generation• End of Contract:
Customer negotiates with carrier
2nd Generation• End of Contract:
Customer pursues competitive quotes directly
• Test the market
3rd Generation • End of Contract:
Customer has Communications Broker provide quotes & migration services
Next Generation• Renegotiation during
contract term• Full service audit &
Benchmark• No need to switch
carriers
Contract Negotiation As a Service (CaaS)
Inc. 5000 Fastest Growing Companies 3 Consecutive Years
In business for over 12 years.
Manage over $60 million in combined annual billing for voice, data, mobility, and cloud services.
Long term partnerships with carriers and vendors, and customers
Average tenure of employee is 8 years.
Our Value in the Pre-Sales Process.
Consult with client regarding your objectives for change or growth.
Present options to change the model and discuss the advantages of a new architecture (Converged, SIP, Cloud)
Engage the solution vendors on your behalf to acquire competitive pricing for comparative
Facilitate contract negotiations, coordinate services orders and professionally project manage the implementation process
Simplify a complex and frustrating process.
Our Value in the Implementation Process
We own the solution implementation process.
A TeleProviders Operations Manager will serve as your Project Manager to oversee the entire implementation.
We remain an engaged resource for lifecycle management throughout the relationship.
TeleProviders is trained and supported as part of the vendors team.
Our Value in the Post Sales Process
Provide a complete inventory of services upon project completion and sign-off
Review your first carrier services invoice to ensure all services are properly billed.
Quarterly account review of all services managed by TeleProviders including Project Status, Contract Status, Trouble Ticket History, and Invoice review.
Escalation of open trouble tickets with carrier
Point of consistency regardless of carrier reorganization and account ‘shuffle’.
We love to make our Clients look like…