Download - The User Is The Destination Now
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The useris thedestination nowWidgets’ Role in the Eighth Mass Media
David Cushman FasterFuture.Blogspot.com
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Hits are worth(-)less in the networked world
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Three laws describe how value grows
and is distributedin networks
David Cushman FasterFuture.blogspot.com
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Sarnoff’s Law – the red line
• The value of a broadcast network is proportional to the number of viewers/listeners: Eg TV, Radio, Cinema
David Cushman FasterFuture.blogspot.com
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Metcalfe’s Law: the yellow lineyellow line
• The value of a network is proportional to the square of the number of users of the system (n² growth): Fax machines, telephones, one-to-one communications.
David Cushman FasterFuture.blogspot.com
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Reed’s Law: the green line
• The value of large networks, particularly social networks, grows exponentially with the size of the network.(2n)Because: The number of possible sub-groups of network participants grows much more rapidly than either the number of participants, ‘N’ (Sarnoff’s Law), or the number of possible pair connections (Metcalfe's law) (N squared)
David Cushman FasterFuture.blogspot.com
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How does this reveal the value of hits in the
networked world?
David Cushman FasterFuture.blogspot.com
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Flip the graphs to find the demand curve
…and we discover why the long tail succeeds in the group forming
(Reed’s Law) world of social networks that IS the internet.
David Cushman FasterFuture.blogspot.com
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Hits take more of the available value
in a broadcast world
David Cushman FasterFuture.blogspot.com
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Hits worth more in broadcast world
Shaded area shows hits account for a greater proportion of the available demand and total
value in Sarnoff’s broadcast world and in Metcalfe’sMetcalfe’s world of one-to-one
communications.
David Cushman FasterFuture.blogspot.com
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Hits are still worth having… but
• They have less proportional value compared to the overall economics of the networked world.
• In a broadcast world the hit was where MOST of the value resided
• The opposite is true in a networked world.• Seeking ways to create value in the long
tail therefore offers the bigger opportunity
David Cushman FasterFuture.blogspot.com
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Caution: Snakes
Long tail is getting longer…
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Frightening Fragmentation
Q: How can we reach deep into and along the ever-elongating long tail?
A: Understand how messages/ideas and conversations evolve in the networked world
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The internet is for people.
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The internet is for people. For people to form groups
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The internet is for people. For people to form groups
Groups with shared purposes
http://flickr.com/photos/joeshlabotnik/
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The internet is for people. For people to form groups
Groups with shared purposesGroups of people that can form at little or no cost
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That changes everything
http://flickr.com/photos/stuckincustoms/
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Three key disruptions
Who gets to create content? Who gets to distribute content? Who controls the user experience?
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Three key disruptionsWho gets to create content?Any and everyoneWho gets to distribute content?Any and everyoneWho controls the user experience?The user is the destination now, they control their ownA-to-anywhere journey
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You can’t target every community of purpose
They can
Here’s how
http://flickr.com/photos/caribb/
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You can’t target every community of purpose.
They can
Here’s how
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THE STAGE
Scale = audience = where the eyeballs have gone
Message broadcast at audience
David Cushman FasterFuture.blogspot.com
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THE STAGE
But in (social) networks the broadcast message doesn’t arrive
David Cushman FasterFuture.blogspot.com
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They aren’t looking at The Stage.
They are looking at each other
Scale = lots of communities of purpose = where the eyeballs are focused
David Cushman FasterFuture.blogspot.com
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•They share messages among their groups.•They adapt them to suit their groups. •They make the message theirs
We share what we think is cool with people who (we think) will think its cool, too
David Cushman FasterFuture.blogspot.com
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•The groups are not fixed (adhoc).•The message spreads when the groups reform around a new purpose
Users select what they think is cool (has utility) to take with them on their journey
David Cushman FasterFuture.blogspot.com
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Participants adapt the message
to suit the group they wish to share it with
The people best-placed to adapt the message are in the group, not on the stage
David Cushman FasterFuture.blogspot.com
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And so it continues; the message evolving to survive. Or it dies out.
We share what we think is cool. That which we co-create, we embrace
David Cushman FasterFuture.blogspot.com
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They aren’t your groups, they are theirs. They aren’t your messages, they are theirs
Marketing is not done to them, it is done by them
David Cushman FasterFuture.blogspot.com
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The seven mass medias
• Print• Audio recordings• Cinema• Radio• TV• Internet• Mobile
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7th Mass Media1. It’s truly personal2. It’s always on3. It’s always with you4. Has a built-in payment
mechanism5. Allows creation
at the pointof inspiration
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The eighth?
• Connects communities of purpose globally• In real time• Beyond all silos• Enables the fulfilment of Reed’s Law
(GFNT)
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We are the eighth mass media
• Participatory culture is leading us to the eighth mass media
• It’s not just that we create it in a UGC vs Professional way. I mean:
• WE are the distribution, • WE are the content, • WE are the 'user journey', • WE are how messages are transmitted.• WE are the medium and the media carried by it.
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For the journey…
• We are the connections. We are also how the connections are made.
• The eighth mass media is where being pointed at is less important than being taken with.
• Widgets are consumate taken-with enablers.
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Perhaps the ninth?
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Key lessons for brands 1
http://flickr.com/photos/cleversimon/
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Key lessons for brands 2Respond
http://flickr.com/photos/daveyp/
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Listen
• The conversations are happening with or without your permission.
• They are happening everywhere people talk
• You can listen: summize.com; brandtags.net, Radion6
• Listen, enable, and serve.
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Business case for listening
• 70% of purchase decisions are friend-recommended.
• How much of your current spend is focused on connecting to the conversations?
• How much value do you currently place on these conversations?
• If the answer isn’t 70%, why not?
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2. Respond
• Marketing isn’t done to them, it is done by them
• Think less of where the eyeballs are and more about the mouths and ears
• Place value on real-time, human interaction.
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Why widgets
• Portable: taken on the user’s journey(portablity is the new point-worthy!)
• Adaptable: The joke can be retold• Adoptable: Users can associate
themselves with brands/bands/orgs/ideas• Low-tech barriers• Rapidly becoming ubiquitous(we’ll come back to how important that is)
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Homo Mimicus
Widgets are great enablers of behaviour emulation
Pic: Somargraphics via flickr
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Widgets work
• Where they let users adapt them to better suit those they would share them with
Eg Youtube’s many incarnations of the Cadbury’s gorilla ad.
• Where they lower the technical barriersEg Pampers easy-insert of your own kids’
pictures into a Christmas video message.
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Widgets require
1. A willingness to relinquish control
2. Toolkits users can play with
3. Creative users
2&3 are in place.Ready for No1?
http://flickr.com/photos/darwinbell/
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The networked journey
• Listening to and responding to the network requires and drives cultural change within the brand itself.
• It raises and answers questions about ownership and control to make your brand better adapted to the networked world.
• It is your safe passage to the future
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The great disruption has only just begun
Brian Eno 1991
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Thanks! Find me at
http://fasterfuture.blogspot.comhttp://twitter.com/davidcushmanhttp://linkedin.com/in/davidcushman
Or just Google: “David Cushman”
Call or text +447736 353590