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Power of Voice Study:Value of Voice-Directed Warehousing
Summary ChartsDec 2012 - Feb 2013
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Supply Chain Insights LLC Copyright © 2013, p. 2
Agenda
Study Overview
Voice-Directed Warehousing: Usage
Voice-Directed Warehousing: Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 3
Study Overview
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Supply Chain Insights LLC Copyright © 2013, p. 4
Respondents Are Primarily in the US, Manager+, and Work in Supply Chain and Warehouse Operations
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Supply Chain Insights LLC Copyright © 2013, p. 5
Nearly Half of Respondents Are Wholesalers/ Distributors and/or in Process Industry
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Supply Chain Insights LLC Copyright © 2013, p. 6
43% of Respondents Had Fiscal Revenue of $1B+ in 2012
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Supply Chain Insights LLC Copyright © 2013, p. 7
60% of Respondents Use Voice-Directed Warehousing
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Supply Chain Insights LLC Copyright © 2013, p. 8
Majority of Voice Users and Non-Users in Study Are Familiar with Voice
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Supply Chain Insights LLC Copyright © 2013, p. 9
Agenda
Study Overview
Voice-Directed Warehousing: Usage
Voice-Directed Warehousing: Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 10
Voice-Directed Warehousing Definition Shown to Respondents
Voice-directed warehousing means a computer-based voice system provides audible instructions and recognizes the worker’s
spoken responses to manage item handling within the distribution center.
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Supply Chain Insights LLC Copyright © 2013, p. 11
Voice Users Are More Likely Than Non-Users to Also Use Advanced Automation or RFID
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Supply Chain Insights LLC Copyright © 2013, p. 12
Barcode Users Are More Likely Than Paper Users to Also Use Voice
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Supply Chain Insights LLC Copyright © 2013, p. 13
Voice Users Are More Satisfied with Warehouse Operations Than Non-Users
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Supply Chain Insights LLC Copyright © 2013, p. 14
Voice Users Are More Satisfied with Operations Than Barcode or Paper Users*
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Supply Chain Insights LLC Copyright © 2013, p. 15
Voice Users Have Used It for 5 Years and in 1.7 Ways on Average
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Supply Chain Insights LLC Copyright © 2013, p. 16
42% of Voice Non-Users Are Likely to Use Voice in the Future
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Supply Chain Insights LLC Copyright © 2013, p. 17
Agenda
Study Overview
Voice-Directed Warehousing: Usage
Voice-Directed Warehousing: Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 18
Increased Labor Efficiency Is Top Benefit of Voice Among Both Users & Non-Users
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Supply Chain Insights LLC Copyright © 2013, p. 19
Increased Labor Efficiency and Increased Order Accuracy Are Top Benefits
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Supply Chain Insights LLC Copyright © 2013, p. 20
Labor & Warehouse Benefits of Voice Are Seen More by Warehouse Management
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Supply Chain Insights LLC Copyright © 2013, p. 21
Voice Users Are More Likely Than Non-Users to Volunteer Accuracy & Hands Free As Voice Benefits
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Supply Chain Insights LLC Copyright © 2013, p. 22
Hands/Eyes Free and Voice-Direction Valued More by Warehouse Management
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Supply Chain Insights LLC Copyright © 2013, p. 23
Top Barriers to Voice Usage Among Non-Users Are Cost, Competing Priorities and Integration
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Supply Chain Insights LLC Copyright © 2013, p. 24
84% of Voice Users Are Satisfied With It
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Supply Chain Insights LLC Copyright © 2013, p. 25
For Voice Users, Top Reasons for Satisfaction Are Better Accuracy and Productivity
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Supply Chain Insights LLC Copyright © 2013, p. 26
For Voice Users, Top Reasons for Dissatisfaction Are Issues with Quality and Technical Problems
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Supply Chain Insights LLC Copyright © 2013, p. 27
Pick and Shipment Accuracy Matter Most for Warehouse Excellence
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Supply Chain Insights LLC Copyright © 2013, p. 28
Voice Users See More Value in Voice for Pick Accuracy Than Non-Users
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Supply Chain Insights LLC Copyright © 2013, p. 29
Greatest Value of Voice for Users: Labor Costs and Pick, Shipment & Inventory Accuracy
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Supply Chain Insights LLC Copyright © 2013, p. 30
Opportunity to Win Over Non-Users:Product Traceability & Employee Safety
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Supply Chain Insights LLC Copyright © 2013, p. 31
Voice Seen As Providing Most Improvement for High Pick Rate Products
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Supply Chain Insights LLC Copyright © 2013, p. 32
Agenda
Study Overview
Voice-Directed Warehousing Usage
Voice-Directed Warehousing Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 33
Voice Users Are More Likely Than Non-Users to Have Products with High Pick Rates or Unit Level Tracking
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Supply Chain Insights LLC Copyright © 2013, p. 34
Voice Non-Users Are More Likely Than Users to Manage Their Own Warehouses
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Supply Chain Insights LLC Copyright © 2013, p. 35
SAP and Homegrown Solutions Are Most Common in Warehouse for Both Voice Users & Non-Users
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Supply Chain Insights LLC Copyright © 2013, p. 36
Voice Users More Likely Than Non-Users to Experience Turnover Due to Work-Life Balance
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Supply Chain Insights LLC Copyright © 2013, p. 37
For Voice Users & Non-Users, Cost of Labor Is Primarily Less Than Half of Cost of Goods Sold
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Supply Chain Insights LLC Copyright © 2013, p. 38
Service Is More Important Than Cost for Both Voice Users & Non-Users
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Supply Chain Insights LLC Copyright © 2013, p. 39
Voice Users Focus More Than Non-Users on Complete Shipments for Exemplary Customer Service
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Supply Chain Insights LLC Copyright © 2013, p. 40
Agenda
Study Overview
Voice-Directed Warehousing: Usage
Voice-Directed Warehousing: Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 41
Demand Volatility, Delivery Demands & Visibility Are Top Pain Points in Supply Chain
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Supply Chain Insights LLC Copyright © 2013, p. 42
Voice Non-Users Feel More Pain with Supply Chain Visibility & Global Markets
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Supply Chain Insights LLC Copyright © 2013, p. 43
About 2/3 of Voice Users & Non-Users Have a Supply Chain Organization
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Supply Chain Insights LLC Copyright © 2013, p. 44
Voice Users and Non-Users Differ Somewhat on Functions Reporting Through Supply Chain
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Supply Chain Insights LLC Copyright © 2013, p. 45
“Right Product, Right Place, Right Time at Right Cost” Is Top SC Excellence Definition
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Supply Chain Insights LLC Copyright © 2013, p. 46
Agenda
Study Overview
Voice-Directed Warehousing: Usage
Voice-Directed Warehousing: Value
Warehouse Operations
Supply Chain
Appendix: Open-Ended Responses
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Supply Chain Insights LLC Copyright © 2013, p. 47
Voice Users’ Volunteered Benefits of Voice
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Supply Chain Insights LLC Copyright © 2013, p. 48
Voice Users’ Volunteered Benefits of Voice, Continued
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Supply Chain Insights LLC Copyright © 2013, p. 49
Voice Users’ Volunteered Benefits of Voice, Continued
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Supply Chain Insights LLC Copyright © 2013, p. 50
Voice Non-Users’ Volunteered Benefits of Voice
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Supply Chain Insights LLC Copyright © 2013, p. 51
Voice Non-Users’ Volunteered Benefits of Voice, Continued
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Supply Chain Insights LLC Copyright © 2013, p. 52
Voice Users’ Volunteered Reasons Why Satisfied with Voice
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Supply Chain Insights LLC Copyright © 2013, p. 53
Voice Users’ Volunteered Reasons Why Satisfied with Voice, Continued
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Supply Chain Insights LLC Copyright © 2013, p. 54
Voice Users’ Volunteered Reasons Why Dissatisfied with Voice
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Supply Chain Insights LLC Copyright © 2013, p. 55
Accuracy & Training Are Among Volunteered Benefits of Voice
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Supply Chain Insights LLC Copyright © 2013, p. 56
Concerns About Voice Center Around Technical, Noise & Integration Issues