`The era of AI and Bots`…and how Unit4 is getting closer to deliver self-driving business
applications…
Thomas StavenUnit4
In business for people.
By Artificial Intelligence (AI), we mean
the ability for a computational device to
perceive it’s environment and based on
“observations” make “rational decisions”
In business for people.
By Bots (or agents) we mean
(small) automated software applications
programmed to do specific tasks
(Coupled with AI and Natural Language Processing,
a bot can mimic a person)
In business for people.
Approx. every 10 years there is a new
paradigm shift in technology…
we`re convinced we`re seeing one now
and we believe the next one will come
quickly after that....
In business for people.
2000s 2016
The next paradigm shift is here…
2007From Windows to Web From Web to Mobile The era of AI and
Bots
Create new project
Buy a new notebook
Capture my time
1 2 3
Capture my expenses
Application Intelligence / Simplicity User interface / Complexity
In business for people.
Why is this happening?
In business for people.
Next generation workers demand simplicity and ubiquity
20-Oct-
16
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In business for people.
We’re living with a Work-life blend, not Work-life balance
In business for people.
BYOD is a given, BYOS is following
In business for people.
The rise of the ”silent conversation”
In business for people.
This is transforming interaction patterns….
The rise of the silent
conversation is unstoppable
Before year end we’ll find it
normal to “talk” to brands and
companies through messaging
apps
`…The net result is that you and I will be
talking to brands and companies over
Facebook Messenger, WhatsApp, Telegram,
Slack, and elsewhere before year’s end, and
will find it normal` - Chris Messina, Uber
`By 2020, we predict that at least 40 per cent of people will
primarily interact with people-literate technologies like [chat
and voice] these removing much of an organisation’s need
to invest in computer literacy training`
http://www.itproportal.com
`2,5 billion people have at least one messaging
application installed` - The Economist
The most frequently used app on the iPhone is not the
phone, the web browser, or even the camera: it is
messages. Apple’s customers send 200,000 iMessages
per second, up from 28,000 in 2012.” - Apple
`32% of people would rather communicate via text than
over phone` - https://processflows.co.uk/
`over 30 billion messages sent via WhatsApp every day
` - Venturebeat
In business for people.
The big boys are paving the road for us…
`I don’t know anyone who likes calling a business.
And no one wants to have to install a new app for
every business or service that they interact with.
We think you should be able to message a
business, in the same way you would message a
friend.` Mark Zuckerberg at F8
`By 2020 Microsoft will center its strategy around
Cortana, its intelligent personal assistant, instead
of Windows` Gartner
`Software bots will be as big as mobile apps. Think
of bots that you will build as the new websites or
new mobile apps. Your customers will interact with
your business through these bots` Satya Nadella to
Techrepublic
`Pretty much everyone today who's building
applications, whether they be desktop apps, or
mobile apps, or websites, will build bots as the new
interface ` Satya Nadella at WPC
`+ 3 million units sold in +1 year`
In business for people.
Technology has taken a leap forward with AI and ML
breaking through from the labs to the real world
In business for people.
Smart assistants and chatbots will be top consumer applications for AI
over next 5 years
AI will play a strong part in delivering a new generation of
business software…
37%
2 4 6 8 10 12 14
20%
11%
Source: http://venturebeat.com/2016/06/22/smart-assistants-and-chatbots-will-be-top-consumer-applications-for-ai-over-next-5-years-poll-says/
11%
6%
6%
6%
3%
Virtual agents / Chatbots
Smart objects / Environments
Physical Embodiment
Many/Undecided
Natural Language Processing
Personalization of UX
Process Automation
None
Number of responses
In business for people.
Labor’s contribution to GDP growth is disappearing,
productivity must pick up...
-0.5
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
2014 20641969
Projected
Productivity growth at 1.8%
GDP Growth %GDP growth based on employment
GDP growth based on productivity
Source: Mckinsey employment and growth, January 2015
Compensation for a shrinking work
force is needed in order to keep
economic growth. Productivity must
come from elsewhere, i.e. from a
technological potential for growth
In business for people.
To maintain future productivity and economic growth,
organizations will have to...
Find ways to mitigate the labor pool’s erosion by providing a more flexible work environment for women and older workers….
Simple solutions that can be accessible from
anywhere
Find ways to attract and engage rare young talent….
Innovative solutions reflecting the needs of the next
generation
Create a working environment where employees will (more and more) be contingent workers….
Solutions, requiring no “footprint”, no training and
accessible trough any UI / app
In business for people.
54%of any persons’ work week is a
waste of time
…speaking about productivity...
Source: Workfront Survey 2015
In business for people.
…because at work we feel overwhelmed
In business for people.
Imagine you had an army of bots to help you…
In business for people.
Administration Profession
Our vision is about allowing our customers to focus 100% on
running their business and serving their customers,
avoiding spending time and energy interacting unnecessarily with enterprise software.
In business for people.
Administration Profession
Our vision is about allowing our customers to focus 100% on
running their business and serving their customers,
avoiding spending time and energy interacting unnecessarily with enterprise software.
In business for people.
In-efficiency Productivity!
..which is all about boosting people productivity, reducing
in-efficiency in organizations.
In business for people.
But it is not just about freeing up time…it is also about
augmenting people!
“Did you think of…”
“We predict that…”
“Take a look at…”
“ Why don’t you connect with…”
“Based on experience…”“ All your data
tells us…”
In business for people.
The highest impact comes from augmented people…
Impact of freeing up time Impact of augmenting
Value creation
Engagement
Happiness
Promoters of their
organization
+ +++
+
++++++
+++
People Productivity
+
+
In business for people.
Self-driving Software is a new “design principle” or a
mindset on how we want to develop software ….
Reduce Input Required
Automate Manual Tasks
Real Time
Insightful Decisions
Exception ManagementSense Potential Problems
and Prescribe Solutions
Intelligent
Recommendations
Self-driving
processes
In business for people.
So...it is not about replacing people with machines...
“Technology is to extend our reach…just
like we have always built tools” – Ray Kurzweil, Google
“It is not humans or machines, it is
humans + machines” – Dr. John Kelly, IBM
In business for people.
Our vision: Self-driving applications
Business Software and business
processes will become non-existing
or 'silent' in its current form.
Interaction will be natural through
other UIs (your favorite app) and
other physical products
Intrusive Software Pervasive Software
2016 20202017 2018 2019
In business for people.Proprietary and Confidential
Meet Wanda – your Digital Assistant
Bots (Agents) (Examples)
Time Mgmt.
Workflow
Purchasing
Public data
Natural Language Interface, Self-learning, Proactive
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