Download - The 2014 Businesses Texting Customer Survey
SHOULD YOU TEXTYOUR CUSTOMERS?
T H E S U R P R I S I N G R E S U L T S O F A N S M S M A R K E T I N G S T U D Y
WE ASKED291
16-45+ YEAR OLD AMERICAN INTERNET USERS
What they think about businesses sending text messagesand this is what they had to say...
SOURCE: AUTOSEND.IO/SMS-SURVEY
74SAY THEY RECEIVE
%TEXTS FROM BUSINESSES
SOURCE: AUTOSEND.IO/SMS-SURVEY
21DON'T CARE HOWOFTEN BUSINESSESTEXT AS LONG ASTHEY'RE HELPFUL
%
SOURCE: AUTOSEND.IO/SMS-SURVEY
48WOULD LIKE A TEXT WHEN THEYHAVE PROBLEMS ON A WEBSITE
%
SOURCE: AUTOSEND.IO/SMS-SURVEY
29ONLY 29% DON'T WANT TOGET A TEXT WHEN THEY HAVEPROBLEMS IN A MOBILE APP
%
SOURCE: AUTOSEND.IO/SMS-SURVEY
40SAY THEY WANT CUSTOMERSUPPORT BY TEXT AND...
%
SOURCE: AUTOSEND.IO/SMS-SURVEY
THERE'S MOREINTERESTING DATA FROM
THIS STUDY
SOURCE: AUTOSEND.IO/SMS-SURVEY
SEND TEXTS TO YOUR CUSTOMERS@
GET THE FULL SMS BUSINESS SURVEY AND
AUTOSEND.IO/SMS-STUDY
