Download - Team Building and Teamwork
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Rachel Clayberg
Nichole Lynch
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Why do companies use teams?Satisfies the human social need to belongTwo heads are better than oneThe whole can be greater than the sum of its
partsTeam members build trust and want to help
each otherPromotes better communicationMultiplies the potential of individual membersProduces positive peer pressure
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Provides a framework that will increase the ability of employees to participate in planning, problem solving, and decision making.
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Makeup Should be composed of people who are
most likely going to be able to satisfy the team’s mission effectively.
Commitment to the team and its purpose.Diversity of skills and personalities.
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What are some traits that can contribute to the success of a team?
Honesty/integrity Initiative
Selflessness Patience
Dependability Resourcefulness
Enthusiasm Punctuality
Responsibility Tolerance/sensitivity
Cooperativeness Perseverance
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Roles and ResponsibilitiesTeam LeaderTeam RecorderTeam Quality AdvisorTeam Member
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Team LeaderOfficial contact between the team and the
rest of the organizationOfficial record keeper Serve as a team memberImplement team recommendationWill be the “coach” for the rest of the team
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CoachingTeam leaders should facilitate team
development and continuous improvement○ Give teams a clearly defined charter○ Make team development and team building
constant activities○ Mentor team members○ Promote mutual respect between themselves
and team members○ Positively promote diversity within the team○ Employee empowerment
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Team RecorderTakes minutes during team meetingsAssists the team leader with other types of
correspondence that is generated by the team
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Team Quality AdvisorFocuses on team processes and how decisions
are madeAssists the team leader in breaking down tasks
into component parts and assigning those parts to other team members
Helps the team leader prepare for meetingsHelps the team members learn to use the
scientific approach Helps team members convert their
recommendations into presentations that can be made to upper management
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Team CharterTeam MissionGround Rules Team Goals
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Mission StatementBroad, encompasses all activities, progress
can be measured and SIMPLICITYEx. The purpose of this team is to reduce
the time between when an order is taken and when it is filled, while simultaneously improving the quality of products shipped.
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Ground RulesAgreed upon by the whole teamDescribes agreed upon actions and
characteristics of team members
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Goals: reaching the missionAd Hoc TeamsPermanent Teams
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Four-Step ApproachAssessPlanExecuteEvaluate
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Look for strengths and weaknesses in team members
For a team to be successful, the following characteristics are needed:A clear direction that is understood by all
team membersTeam playersUnderstood and accepted accountability
measures
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PlanningBased on the results of a needs assessmentActivities should be based on the strengths
and weaknesses of the needs assessment
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ExecutionJust-in-time Continuous improvement
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EvaluationEffectiveness can be measured based on
how well weaknesses identified in the needs assessment were strengthened.
Re-administer the needs assessmentCould result in additional team building
activities
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Communication Structure Personal
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Set a positive example of teamwork and resolving conflicts at a company level
Identify and address the conflict Turn into a positive experience
Increase employees communication and interpersonal skills
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Resolution Strategies:Acknowledge that the conflict exists.Gain common ground.Seek to understand all angles.Attack the issue not each other.Develop an action plan.
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Basic RequirementsThe behaviors that are expected must be
communicated to all those affected so they know exactly what is meant by rewardable performance.
Both team leaders and team members must be explicit about what behaviors are expected, why they are necessary, and how they will be recognized and rewarded.
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Nonmonetary RewardsDifferent people respond to different
incentives.Organization should survey employees
before implementing nonmonetary incentives.
Set up a system where the employee can select the award that appeals to them.
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One of the strongest motivators is recognition.
There are many ways to ensure that employees are recognized for their accomplishments and their contributions.
Above all, recognize and reward good performance.
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Write a letter to the employees family. Arrange for a senior-level manager to
have lunch with the employee. Have the CEO call the employee
personally to say thank you. What are some other recognition
strategies?
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http://www.youtube.com/watch?v=jF80RqLkl6E
http://www.youtube.com/watch?v=DX2ekG5kenM&NR=1
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Building Blocks For Teams (N.D.). Retrieved on 02/21/2010 from http://tlt.its.psu.edu/suggestions/teams/student/conflicts.html
Cooney, R. & Sohal, A. (2004). Teamwork and Total Quality Management: A Durable Partnership. Total Quality Management, 15(8), 1131-1142.
Goetsch, D.L & Davis, S.B. (2006). Quality Management for Organizational Excellence. Columbus, Ohio: Prentice Hall.
Strokes Jr., S.L. (1995). Rewards and Recognition for Teams. Information Systems Management ,12(3), 61-66.